At a Glance
- Tasks: Lead and inspire teams to deliver exceptional service and drive operational change.
- Company: Join ArrowXL, a dynamic company focused on continuous improvement and team collaboration.
- Benefits: Enjoy 34 days annual leave, private medical insurance, and discounts on gym memberships and retail.
- Other info: Great progression opportunities and recognition for your hard work.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Strong operational background with experience in managing large teams and driving change.
The predicted salary is between 70000 - 80000 £ per year.
General Manager Wigan £70-80k plus car allowance, day shifts 5 days a week, 08:30-17:00.
Do you enjoy bringing teams together, improving processes, and building a strong, positive workplace culture? Can you drive strategic change, deliver commercial results, and ensure every part of the operation runs safely and compliantly? ArrowXL is looking for a General Manager for our Wigan depot, where you'll be empowered to make a real impact within our 2-person home delivery operation, in a supportive, collaborative environment where continuous improvement is encouraged.
In this role, you will lead the full operation of our Wigan hub and its outbases, ensuring exceptional service, a safe and compliant environment, and consistently high standards across warehouse, transport, and support teams. You will take ownership of budgets, efficiency, and site profitability while identifying opportunities for operational change and delivering projects that support future business needs. You'll coach managers, challenge old ways of working, and maintain the flexibility to support the operation outside standard hours when required.
Overall responsibility for our Wigan hub and associated outbases, including resourcing, health, safety and environment, legal/regulatory compliance, and service delivery.
- Leading and inspiring large operational teams across warehouse, transport, and support functions, ensuring strong engagement and high performance.
- Supporting our people to deliver great results by driving engagement, managing performance, and developing talent.
- Leading, supporting, and coaching managers to lead their teams effectively.
- Leading and supporting collaboration with service partners and sub-contractors to ensure compliance and exceptional service delivery.
- Delivering service excellence, improving efficiency, and meeting or exceeding KPIs.
- Identifying, managing, and driving operational change projects to meet future and projected business needs.
What are we looking for in our General Manager?
- Strong operational background with excellent stakeholder management skills, and experience leading large teams in a warehouse or transport environment - ideally both.
- Proven experience operating in a senior management role, ideally gained within warehouse, transport, or 2-person home delivery operations.
- Project and change management experience, including successful delivery of major initiatives.
- Able to think strategically while maintaining strong attention to detail and a hands-on approach, with the ability to interpret and summarise complex data to support effective decision-making.
- Manager CPC (preferred), along with IOSH/NEBOSH qualifications and experience working in unionised environments.
When you join us, you'll receive a comprehensive salary and benefits package:
- Annual Leave: 34 days entitlement (including statutory bank holidays) which increases with service.
- Holiday Buy Scheme.
- Competitive Pension Plan options.
- Private Medical Insurance via Bupa.
- Life Insurance: Company funded 2x basic salary life cover from day one.
- An easy-to-use health insurance package that provides cashback towards your everyday healthcare bills.
- Employee Assistance Programme: Free 24/7 confidential wellbeing support.
- Progression and Development Opportunities: Department specific technical training and Internal Management Development Academies.
- Staff Discount: Discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items.
- Discounted Gym Membership: Up to 25% discount across 3700 nationally located gyms, health clubs, leisure centres, bootcamps and fitness studios.
- Cycle to work scheme: In partnership with Halfords, the ArrowXL C2W scheme offers great benefits and discounts.
- Long service awards: We go out of our way to recognise and reward our colleague commitment with our long service awards programme.
- Employee of the month: Winners receive £25 voucher, certificate and Hall of fame recognition.
- Year-round departmental competitions, seasonal incentives and fantastic gifts.
- Retail Discounts: Huge discount savings in supermarkets (Asda, Tesco, Morrisons and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings.
It's quick and easy to apply online - just have your up-to-date CV ready and follow the step-by-step application process.
General Manager - In Training in Worcester employer: Arrow XL Ltd
ArrowXL is an exceptional employer that fosters a supportive and collaborative work environment, empowering you to make a significant impact as a General Manager in our Wigan depot. With a strong focus on employee development, competitive benefits including generous annual leave, private medical insurance, and progression opportunities, we prioritise your well-being and career growth while ensuring a positive workplace culture that values teamwork and innovation.
