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- Tasks: Deliver top-notch support through various communication channels and manage customer enquiries.
- Company: Join ArrowXL, a company that values collaboration and personal growth.
- Benefits: Enjoy 34 days annual leave, competitive pension, and discounts on gym memberships and retail.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Opportunities for progression and recognition through awards and incentives.
The predicted salary is between 30000 - 40000 £ per year.
Part-time 30 hours per week, 5x 6 hour shifts, Monday to Saturday. The Service Delivery Advisor is responsible for delivering high-quality support across both client and customer interactions. Operating within a blended service model, this manages inbound and outbound communications across multiple channels, ensuring enquiries are resolved efficiently, consistently and with clear end-to-end ownership.
The role supports service excellence through proactive communication, effective case management, and the efficient handling of operational and administrative tasks aligned with business priorities. This role profile is an overview of the remit of your job role, responsibilities, and accountabilities. It may be changed from time to time to incorporate changing circumstances, and you may be required to be flexible and perform other duties as required which may be at the same level as your home role or below.
If you’re ready to make a difference in a fast-paced, collaborative environment, this could be the perfect next step in your career.
What will the role involve?
- Manage inbound contact via phone, live chat, social channels, CRM cases and email
- Make outbound contact where required to resolve enquiries, provide updates, or prevent escalation
- Take end-to-end ownership of enquiries through to resolution
- Ensure accurate and timely updates within CRM systems
- Deliver clear, consistent communication to both clients and customers
- Log, manage and update cases within CRM system
- Investigate order progress, exceptions, or service-related queries
- Liaise with internal teams where required to achieve resolution
- Escalate issues appropriately in line with tiered escalation pathways
- Complete ad hoc administrative tasks aligned with service delivery
- Support process updates, data accuracy, and documentation requirements
- Contribute to maintaining accurate records and system integrity
- Assist with operational reporting or updates where required
- Adhere to defined service standards, SLAs and quality expectations
- Identify repeat issues or process gaps and escalate improvement opportunities
- Participate in training, cross-skilling, and knowledge sharing initiatives
- Support the ongoing adoption of new tools, automation, new processes and AI-enabled solutions
What are we looking for?
- Experience in a service-focused or contact centre environment
- Ability to manage multi-channel communications confidently, including both inbound and outbound
- Strong written communication skills with the ability to produce clear, concise and professional responses
- Professional and confident telephone manner
- Ability to handle sensitive or escalated conversations calmly and respectfully
- Good problem-solving skills with a structured approach to investigation
- Good organisational and time management skills
- Comfortable adapting to new systems, processes and technology
- Ability to manage multiple priorities in a fast-paced environment
- Delivers a consistently polite, professional, and empathetic service experience
- Communicates clearly and respectfully across all channels
- Demonstrates patience and active listening, particularly in complex or sensitive interactions
- Maintains composure under pressure and during high-demand periods
- Adapts positively to change and supports new ways of working
- Works collaboratively and shares knowledge openly
- Maintains high standards of accuracy and attention to detail
- Acts with integrity and accountability at all times
- Represents the organisation professionally in all client and customer interactions
What’s in it for you? What are the benefits?
At ArrowXL, we’re always striving to make the world of delivery a better place. When you join us, you’ll receive a comprehensive salary and benefits package - but more than that, you’ll become part of an organisation that values collaboration, innovation, and personal growth.
- Annual Leave 34 days entitlement (including statutory bank holidays) which increases with service
- Competitive Pension Plan options Plus company contributions
- Life Insurance Company funded 2x basic salary life cover from day one
- Medicash An easy-to-use health insurance package that provides cashback towards your everyday healthcare bills
- Employee Assistance Programme Free 24/7 confidential wellbeing support
- Progression and Development Opportunities Department specific technical training and Internal Management Development Academies
- Staff Discount at www.very.co.uk (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items)
- Discounted Gym Membership Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios
- Cycle to work scheme In partnership with Evans cycles the ArrowXL C2W scheme offers great benefits and discounts
- Long service awards We go out of our way to recognise and reward our colleague commitment with our long service awards programme
- Employee of the month Winners receive £25 voucher, certificate and Hall of fame recognition
- CEO Award of the month Winners receive £100 voucher, certificate and Hall of fame recognition
- Departmental Incentives Year-round departmental competitions, seasonal incentives and fantastic gifts
- Retail Discounts Huge discount savings in supermarkets (Asda, Tesco, Morrisons and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings
How to Apply
It’s quick and easy to apply online - just have your up-to-date CV ready and follow the step-by-step application process. We’re excited to hear from you!
At ArrowXL, we’re proud to be an equal opportunity employer. We’re committed to creating an inclusive workplace where everyone can thrive, regardless of background. If you’re invited to interview and need any adjustments during the process, please let us know - we’ll do everything we can to make your experience smooth and positive.
We’re a business built on championing strong values. These guide everything we do - from how we deliver to how we support our people: Ready to make an impact? Apply now and take the next step in your career with ArrowXL!
Service Centre Advisor - Wigan employer: Arrow XL Ltd
Contact Detail:
Arrow XL Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Advisor - Wigan
✨Tip Number 1
Get to know the company! Research ArrowXL and understand their values, mission, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves managing multi-channel communications, try role-playing with a friend or family member. This will help you feel more confident when handling calls or chats during the interview.
✨Tip Number 3
Prepare for common interview questions! Think about how your experience aligns with the responsibilities listed in the job description. Be ready to share specific examples of how you've delivered excellent service in previous roles.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Centre Advisor - Wigan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Centre Advisor role. Highlight your service-focused experience and any relevant communication skills to grab our attention!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've handled customer interactions or resolved issues in the past – we love a good story!
Show Off Your Communication Skills: Since strong written communication is key for this position, ensure your application is clear, concise, and professional. Double-check for any typos or errors – we want to see your best work!
Apply Through Our Website: It’s super easy to apply online! Just have your updated CV ready and follow the step-by-step process on our website. We can’t wait to hear from you and see what you bring to the table!
How to prepare for a job interview at Arrow XL Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Centre Advisor role. Familiarise yourself with the responsibilities like managing inbound and outbound communications, case management, and delivering high-quality support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be prepared to demonstrate your written and verbal skills. Practice responding to common customer queries or complaints clearly and professionally. You might even want to role-play with a friend to get comfortable handling sensitive conversations.
✨Highlight Your Problem-Solving Abilities
Think of examples from your past experiences where you've successfully resolved issues or improved processes. Be ready to discuss how you approach problem-solving, especially in a fast-paced environment. This will show that you can handle the challenges of the role effectively.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, or growth opportunities. This not only shows your interest but also helps you determine if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.