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- Tasks: Lead and motivate delivery teams while ensuring smooth transport operations.
- Company: Join ArrowXL, the UK's top Two-Person Home Delivery service, committed to community support.
- Benefits: Enjoy 31 days of annual leave, enhanced pension, life insurance, and discounts at major retailers.
- Why this job: Be part of a friendly culture focused on customer excellence and career development.
- Qualifications: Must have 2 years in transport management, CPC certification, and strong people skills.
- Other info: All roles require a mandatory criminal record DBS check.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Additional Information
- 40 hours per week, on a 5/7 Rota
- Working hours: 06:00 – 14:00
- Basic hourly rate of £18.16
In addition to this attractive salary package, you will also get these great benefits:
- Annual Leave Entitlement 31days entitlement (including statutory bank holidays) which increases with service!
- Holiday Buy Scheme Buy up to 5 additional days
- Enhanced Pension Plan ArrowXL company contributions matching up to 6%
- Life Insurance Company funded 2x basic salary life cover from day one
- Enhanced maternity, paternity, adoption and shared parental leave
- Long Service Awards Awarded for every 5 years service
- Employee of the Month Incentives Local winners across the country plus an overall winner chosen by the CEO
- Progression and Development Opportunities Investment into your career path via our award-winning Training Academy
- Up to 25% Staff Discount atwww.very.co.uk
- Retail Discounts Huge discount savings across retailers and restaurants including Apple, Asda, B&Q, Halfords, Nandos, TGI Fridays, Screwfix and many more!
- Discounted Gym Membership Up to 25% discount across 3700 nationally located gyms, health clubs, leisure centres, bootcamps and fitness studios
- Cycle to Work Scheme In partnership with Evans Cycles, the Arrow XL C2W scheme offers great benefits and discounts
Job Introduction
ArrowXL is hiring! As the UKs leading provider of Two-Person Home Delivery, we continuously strive to make the world of delivery a better place. Our aim is to build a welcoming and friendly business that supports the local community. We store and deliver large, heavy and bulky items in pristine condition the kind of items that typically need two attentive people to handle. Quite often these items need installing for our customers, which we also do!
The ArrowXL culture thrives on six core values:
Innovative – Safe – Respectful – Excellent -Responsible – One Team
ArrowXL isnow recruiting foraTransport Shift Managerto join our dedicated team inWorcester.
Customer excellence drives our success, and we recognise that its our hardworking delivery crews who represent our business and brand at every stage of the customer journey. Leading our delivery crews, you will hold responsibility for the smooth operation of our Transport and Service Delivery functions, ensuring our customers receive the best quality service.
Providing exceptional and heartfelt service to both customer and client requires confidence, patience, and empathy. By choosing to be part of our Transportteam, you will be warmly welcomed into the ArrowXL family.
So, what are you waiting for?Apply now!
Please be aware thatall roles at ArrowXL are subject to a mandatory criminal record DBS check.
Main Responsibilities
Your role will include:
- Leading and motivating your team of skilled service delivery crews, First Line Managers and Team Leaders
- Efficient fleet utilisation, resource planning and cost control (whilst always ensuring the operation is both effective and compliant)
- Taking lead for legal compliance and safety
- Identifying opportunities for improved efficiencies within the Transport function, recommending and implementing changes where needed
- The resourcing, development and management of all colleagues within your team, ensuring our service delivery crews are fully trained in all areas (in particular driver CPC, service delivery standards and product installation)
- Making prompt decisions which protect customer service and our delivery schedule, as well as remaining commercially focused
- Managing on-site resources (colleagues, vehicles and equipment) to ensure we have everything required in the right place at the right time to not only meet, but also flex, to our Customers changing needs
The Ideal Candidate
With the amount of applications expected for this position, we will only be able to proceed forward with candidates who match our essential requirements stated below:
- A minimum oftwo years experience employed within a similar transport management role
- Experience and knowledge of improving transport operations and introducing operational excellence
- Excellent knowledge of Road Transport Regulations and hold a National CPC
- First class people skills. Able to motivate, influence coach and develop your teams
- Full UK Driving Licence
Transport Shift Manager (AM Shift) - Worcester in Worcester employer: Arrow XL Ltd
Contact Detail:
Arrow XL Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Shift Manager (AM Shift) - Worcester in Worcester
✨Tip Number 1
Make sure to highlight your experience in transport management during the interview. Be ready to discuss specific examples of how you've improved operations or implemented changes that led to better efficiency.
✨Tip Number 2
Familiarize yourself with ArrowXL's core values: Innovative, Safe, Respectful, Excellent, Responsible, and One Team. Think of ways you can demonstrate these values through your past experiences and how they align with your management style.
✨Tip Number 3
Prepare to discuss your knowledge of Road Transport Regulations and your National CPC certification. Being able to articulate how you ensure compliance and safety in your previous roles will set you apart.
✨Tip Number 4
Showcase your people skills by preparing examples of how you've motivated and developed your teams. Highlight any specific training programs you've implemented or coaching techniques you've used to enhance team performance.
We think you need these skills to ace Transport Shift Manager (AM Shift) - Worcester in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in transport management. Emphasize your knowledge of road transport regulations and any previous roles where you improved transport operations.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and your ability to lead and motivate teams. Mention specific examples from your past experiences that demonstrate your skills in managing transport operations.
Highlight Relevant Skills: Clearly outline your first-class people skills and your ability to coach and develop teams. Use bullet points to make these skills stand out, as they are crucial for the role.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a management role.
How to prepare for a job interview at Arrow XL Ltd
✨Show Your Leadership Skills
As a Transport Shift Manager, you'll be leading a team. Be prepared to share examples of how you've successfully motivated and developed your team in previous roles. Highlight your ability to influence and coach others.
✨Demonstrate Your Knowledge of Regulations
Make sure you are well-versed in Road Transport Regulations and can discuss them confidently. This will show that you understand the legal compliance aspect of the role and can ensure safety within operations.
✨Discuss Operational Improvements
Prepare to talk about specific instances where you've identified opportunities for efficiency improvements in transport operations. Share any successful changes you've implemented and the positive outcomes they produced.
✨Emphasize Customer Service Focus
Customer excellence is key at ArrowXL. Be ready to explain how you've prioritized customer service in your past roles and how you plan to maintain high standards in this position.
