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- Tasks: Enhance fan experiences and resolve inquiries with passion and excellence.
- Company: Leading motorsport team dedicated to exceptional fan engagement.
- Benefits: Hybrid working model, competitive salary, and a vibrant team culture.
- Why this job: Be the voice of fans and make a real difference in their experience.
- Qualifications: Strong customer service skills and a passion for motorsport.
- Other info: Collaborate with diverse teams and enjoy a dynamic work environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading motorsport team is looking for a Senior Executive in Fan Customer Service to enhance fan experiences. This role involves resolving inquiries and improving member satisfaction. You will act as the first point of contact for fans, ensuring every interaction reflects the team's passion for excellence. With a hybrid working model, you will work three days a week at the Woking campus. The job encompasses delivering exceptional customer service and collaborating with multiple teams to support fan initiatives.
Global Fan Experience & Membership Executive employer: Arrow McLaren IndyCar
Contact Detail:
Arrow McLaren IndyCar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Fan Experience & Membership Executive
✨Tip Number 1
Network like a pro! Reach out to people in the motorsport industry, especially those connected to fan experience roles. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Show your passion for motorsport! When you get the chance to speak with potential employers, let your enthusiasm shine through. Share your experiences as a fan and how they shape your understanding of what makes great customer service.
✨Tip Number 3
Prepare for interviews by researching the team’s recent fan initiatives. Being knowledgeable about their projects shows you’re genuinely interested and ready to contribute to enhancing fan experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to connect with us directly.
We think you need these skills to ace Global Fan Experience & Membership Executive
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for motorsport shine through! We want to see how much you care about enhancing fan experiences and why you're the perfect fit for our team.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles where you've improved member satisfaction. We love seeing how you've made a difference in previous positions!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Remember, we’re looking for someone who can communicate effectively with our fans!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Arrow McLaren IndyCar
✨Know Your Fans
Before the interview, dive deep into understanding the fan base of the motorsport team. Familiarise yourself with their values, interests, and what makes them tick. This will help you demonstrate your passion for enhancing fan experiences and show that you’re genuinely invested in their satisfaction.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you resolved customer inquiries or improved member satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to deliver exceptional customer service, which is crucial for this role.
✨Collaboration is Key
Since the role involves working with multiple teams, be ready to discuss how you’ve successfully collaborated in previous positions. Think of instances where teamwork led to improved outcomes for customers or fans. This will illustrate your ability to work well in a hybrid environment and contribute to fan initiatives.
✨Embrace the Passion for Excellence
The team values excellence, so make sure to convey your own commitment to high standards. Share your thoughts on what excellence means in customer service and how you plan to embody that in your role. This will resonate well with the interviewers and align you with the team's ethos.
