At a Glance
- Tasks: Support engineers and manage customer enquiries while ensuring smooth operations.
- Company: Join Arrow Industrial Group, a leader in security solutions since 1986.
- Benefits: Earn up to £28k, enjoy 22 days holiday, and get paid birthdays off!
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Be part of a dynamic team making a real impact in the industrial door industry.
- Qualifications: Experience in service coordination and strong communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
Basic Salary up to £28k per year plus company benefits. Office-based role from our Scotland location.
Arrow Industrial Group has grown since 1986 to become a specialist in the industry, providing security solutions to customers nationwide and delivering a forward-thinking service experience. Arrow are one of the UK’s leading providers of industrial doors, automatic entrance doors, loading bays, gates, and barriers.
Our products include commercial and industrial roller shutters, sectional overhead doors, hinged doors, high-speed doors, traffic doors, fire shutters/smoke curtains, and other types of automatic gates and barriers.
Role & Responsibilities
- Provide administrative support to engineers, ensuring customers are kept fully informed at all times.
- Respond to enquiries and manage activities such as surveys, quotations, orders, purchasing, scheduling engineer visits, and invoicing.
- Maintain a strong understanding of customer-specific Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Demonstrate strong commercial awareness, supporting the RBC in achieving business targets and goals.
- Maintain office systems, including effective data management and filing.
Skills and Experience
- Proven experience in planning or coordinating field-based service delivery.
- A consistent record of reliability and commitment to professional development.
- Excellent attention to detail in both numerical and written work.
- Professional, friendly, and confident communication skills.
- Highly motivated, proactive, and solution-focused with strong customer service skills.
- Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
- Experience using SAP Business One and/or BigChange Jobwatch software (advantageous).
- Working knowledge of the industrial door industry (particularly beneficial).
- Exceptional attention to detail and accuracy.
- Flexibility and adaptability to manage a range of tasks effectively.
- Ability to exemplify core values of reliability, integrity, proactivity, and innovation.
What We Offer
- Basic Salary up to £28,000 per year.
- Starting holidays of 22 days per year plus bank holidays (holidays increase with service).
- Westfield Health Cashback Scheme including rewards discount scheme and gym discounts.
- Paid birthdays off each year.
- 3% Employer Pension contributions.
- Employee recommendation schemes available to reward great colleagues.
Service Coordinator - Scotland employer: ARROW Industrial Group
Arrow Industrial Group is an exceptional employer, offering a dynamic work environment where innovation and reliability are at the forefront of our operations. With a strong focus on employee growth, we provide comprehensive training and long-term career progression opportunities, alongside competitive benefits such as a company vehicle, mobile phone, and generous annual leave. Located in Birmingham, our collaborative culture encourages team engagement and supports your success in delivering market-leading solutions across the Midlands.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator - Scotland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ARROW Industrial Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ARROW Industrial Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator - Scotland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ARROW Industrial Group:Your cover letter is your chance to shine! Tell us why you want to work at ARROW Industrial Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ARROW Industrial Group!
How to prepare for a job interview at ARROW Industrial Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
