At a Glance
- Tasks: Support engineers and manage customer enquiries while ensuring smooth operations.
- Company: Join Arrow Industrial Group, a leader in security solutions since 1986.
- Benefits: Earn up to £28k, enjoy 22 days holiday, and get paid birthdays off!
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Be part of a dynamic team making a real impact in the industrial door industry.
- Qualifications: Experience in service coordination and strong communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
Basic Salary up to £28k per year plus company benefits. Office-based role from our Scotland location.
Arrow Industrial Group has grown since 1986 to become a specialist in the industry, providing security solutions to customers nationwide and delivering a forward-thinking service experience. Arrow are one of the UK’s leading providers of industrial doors, automatic entrance doors, loading bays, gates, and barriers.
Our products include commercial and industrial roller shutters, sectional overhead doors, hinged doors, high-speed doors, traffic doors, fire shutters/smoke curtains, and other types of automatic gates and barriers.
Role & Responsibilities
- Provide administrative support to engineers, ensuring customers are kept fully informed at all times.
- Respond to enquiries and manage activities such as surveys, quotations, orders, purchasing, scheduling engineer visits, and invoicing.
- Maintain a strong understanding of customer-specific Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Demonstrate strong commercial awareness, supporting the RBC in achieving business targets and goals.
- Maintain office systems, including effective data management and filing.
Skills and Experience
- Proven experience in planning or coordinating field-based service delivery.
- A consistent record of reliability and commitment to professional development.
- Excellent attention to detail in both numerical and written work.
- Professional, friendly, and confident communication skills.
- Highly motivated, proactive, and solution-focused with strong customer service skills.
- Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
- Experience using SAP Business One and/or BigChange Jobwatch software (advantageous).
- Working knowledge of the industrial door industry (particularly beneficial).
- Exceptional attention to detail and accuracy.
- Flexibility and adaptability to manage a range of tasks effectively.
- Ability to exemplify core values of reliability, integrity, proactivity, and innovation.
What We Offer
- Basic Salary up to £28,000 per year.
- Starting holidays of 22 days per year plus bank holidays (holidays increase with service).
- Westfield Health Cashback Scheme including rewards discount scheme and gym discounts.
- Paid birthdays off each year.
- 3% Employer Pension contributions.
- Employee recommendation schemes available to reward great colleagues.
Service Coordinator - Scotland employer: ARROW Industrial Group
Arrow Industrial Group is an exceptional employer, offering a dynamic work environment where innovation and reliability are at the forefront of our operations. With a strong focus on employee growth, we provide comprehensive training and long-term career progression opportunities, alongside competitive benefits such as a company vehicle, mobile phone, and generous annual leave. Located in Birmingham, our collaborative culture encourages team engagement and supports your success in delivering market-leading solutions across the Midlands.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator - Scotland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Arrow Industrial Group and understanding their products and services. Show them you’re not just another candidate; demonstrate your knowledge about their offerings and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! As a Service Coordinator, you'll need to be professional and friendly. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Arrow Industrial Group.
We think you need these skills to ace Service Coordinator - Scotland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Coordinator role. Highlight your experience in planning and coordinating service delivery, and don’t forget to mention any relevant software skills like SAP Business One or BigChange Jobwatch.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your communication skills and explain how your background aligns with our values of reliability, integrity, and innovation. Keep it professional yet friendly!
Showcase Your Attention to Detail:Since attention to detail is key for this role, make sure your application is free from typos and errors. Double-check your documents before submitting them to show us you’re serious about the position.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ARROW Industrial Group
✨Know Your Stuff
Before the interview, make sure you understand Arrow Industrial Group's products and services. Familiarise yourself with their range of industrial doors and security solutions. This will not only show your interest but also help you answer questions confidently.
✨Showcase Your Coordination Skills
Be ready to discuss your experience in planning and coordinating service delivery. Prepare specific examples that highlight your organisational skills and how you've successfully managed multiple tasks or projects in the past.
✨Demonstrate Customer Focus
Since the role involves a lot of customer interaction, think of instances where you've gone above and beyond for a customer. Share these stories to illustrate your strong customer service skills and proactive approach.
✨Get Comfortable with Tech
Brush up on your Microsoft Office skills, especially Excel, as well as any experience you have with SAP Business One or BigChange Jobwatch software. Being tech-savvy can set you apart, so be prepared to discuss how you've used these tools in previous roles.
