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- Tasks: Manage and grow client accounts while building strong relationships.
- Company: Join Arrow Industrial Group, a trusted leader in industrial door solutions since 1986.
- Benefits: Earn £60k OTE with uncapped commission, plus a company car and health perks.
- Other info: Enjoy a dynamic work environment with opportunities for career growth and development.
- Why this job: Be a key player in delivering innovative solutions and exceptional service to clients.
- Qualifications: Proven account management experience and strong relationship-building skills required.
The predicted salary is between 48000 - 72000 £ per year.
Package: £60k OTE inc uncapped commission – plus car and benefits
Location: Field based – ideal home location South of M25/Crawley/Guildford/Reading
Arrow Industrial Group has been a trusted industry specialist since 1986. We provide security, reliability, and innovation to customers nationwide, offering advanced solutions across industrial doors, automatic entrance systems, loading bays, gates, and barriers.
We are looking for an experienced field based account management professional to take ownership of an established and diverse customer portfolio. This role will position you as a trusted partner to long-standing clients, ensuring exceptional service delivery while proactively identifying opportunities for sustainable account growth. We seek someone who excels at developing meaningful client relationships, driving engagement, and maximising value within existing accounts.
Key Responsibilities- Proactively managing and strengthening relationships with existing customers, ensuring high levels of engagement and satisfaction
- Identifying upsell and cross-sell opportunities to maximise both product density and overall account value
- Managing a structured call cycle to maintain regular and purposeful client contact
- Following up on open quotations, progressing opportunities through to close
- Acting as the primary liaison and trusted point of contact for set portfolio of customers
- Engaging customers around preventative maintenance schedules and service requirements
- Keeping clients informed on new products, innovations and promotional activity
- Supporting follow-up activity for marketing campaigns
- Identifying additional sites, gaining case studies, testimonials and referrals
- Ensuring accurate CRM updates and full visibility of account activity within HubSpot
- Working with internal teams—including service, operations and credit control—to deliver a seamless client experience
- Providing ongoing account support to ensure smooth purchasing and service delivery processes
- A self-motivated, relationship-driven professional with proven experience managing and developing established accounts
- Demonstrable success in account growth, customer retention and adding value by solution based selling
- Strong negotiation skills with a proven track record of delivering profitable business
- Confident and engaging communicator capable of building long‑term partnerships
- Experience supporting a broad customer portfolio at varying lifecycle stages
- Proficient with CRM systems and MS Office; experience with HubSpot and SAP Business One is highly advantageous
- Strong problem‑solving abilities with a proactive, solutions‑focused mindset
- Adaptable team player capable of supporting wider business initiatives
- Aligned with our values of openness, respect, honesty and teamwork
- Ideally has experience in selling an industrial based product or service in the B2B market
- Must have valid clean UK driving licence and be prepared for extensive travel to customer network
- £60,000 on‑target earnings, including salary and uncapped commission scheme
- Company car (or car allowance) for business miles
- 22 days holiday per year plus bank holidays (increasing with service)
- Paid birthday off
- Westfield Health Cashback Scheme, including rewards, discounts, and gym benefits
- 3% employer pension contributions
If this sounds like the role for you, apply, attach your CV, and we will be in touch for a confidential chat. Shortlisted candidates will be contacted within two weeks. Direct applicants only — no agencies.
Account Manager - SOUTH in Crawley employer: ARROW Industrial Group
Contact Detail:
ARROW Industrial Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - SOUTH in Crawley
✨Tip Number 1
Get to know the company inside out! Research Arrow Industrial Group and understand their products and services. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Account Manager role. Plus, it could give you some insider info!
✨Tip Number 3
Prepare for the interview by practising common questions related to account management. Think about how you can demonstrate your relationship-building skills and past successes in managing accounts. We want to see your personality shine through!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website to make sure your application gets the attention it deserves!
We think you need these skills to ace Account Manager - SOUTH in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in managing accounts and building relationships, as these are key for us. Use specific examples that showcase your success in account growth and customer retention.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your familiarity with industrial products and how your skills align with our values of openness, respect, honesty, and teamwork.
Showcase Your Communication Skills: As an Account Manager, strong communication is vital. In your application, demonstrate your ability to engage clients and build long-term partnerships. Use clear and concise language to reflect your confident communication style.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people quickly. Plus, it shows us you're proactive and keen to join our team at Arrow Industrial Group!
How to prepare for a job interview at ARROW Industrial Group
✨Know Your Products Inside Out
Make sure you’re familiar with Arrow Industrial Group's product range. Understand the features and benefits of their industrial doors, automatic entrance systems, and other offerings. This knowledge will help you demonstrate your expertise and show how you can add value to their clients.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully managed client relationships in the past. Highlight specific instances where you’ve identified upsell opportunities or improved customer satisfaction. This will illustrate your ability to be a trusted partner for long-standing clients.
✨Demonstrate Your Proactive Approach
Be ready to discuss how you manage your call cycles and follow up on quotations. Share strategies you’ve used to keep clients engaged and informed about new products and services. This shows that you’re not just reactive but actively seek to enhance client relationships.
✨Familiarise Yourself with CRM Systems
Since the role involves using HubSpot, brush up on your CRM skills. Be prepared to discuss how you’ve used CRM systems in previous roles to track account activity and manage client interactions. This will reassure them that you can hit the ground running.