At a Glance
- Tasks: Manage and grow client accounts while building strong relationships.
- Company: Join Arrow Industrial Group, a trusted leader in industrial door solutions since 1986.
- Benefits: Earn £60k OTE with uncapped commission, plus a company car and health perks.
- Other info: Enjoy a dynamic work environment with opportunities for career growth and development.
- Why this job: Be a key player in delivering innovative solutions and exceptional service to clients.
- Qualifications: Proven account management experience and strong relationship-building skills required.
The predicted salary is between 48000 - 72000 £ per year.
Package: £60k OTE inc uncapped commission – plus car and benefits
Location: Field based – ideal home location South of M25/Crawley/Guildford/Reading
Arrow Industrial Group has been a trusted industry specialist since 1986. We provide security, reliability, and innovation to customers nationwide, offering advanced solutions across industrial doors, automatic entrance systems, loading bays, gates, and barriers.
We are looking for an experienced field based account management professional to take ownership of an established and diverse customer portfolio. This role will position you as a trusted partner to long-standing clients, ensuring exceptional service delivery while proactively identifying opportunities for sustainable account growth. We seek someone who excels at developing meaningful client relationships, driving engagement, and maximising value within existing accounts.
Key Responsibilities
- Proactively managing and strengthening relationships with existing customers, ensuring high levels of engagement and satisfaction
- Identifying upsell and cross-sell opportunities to maximise both product density and overall account value
- Managing a structured call cycle to maintain regular and purposeful client contact
- Following up on open quotations, progressing opportunities through to close
- Acting as the primary liaison and trusted point of contact for set portfolio of customers
- Engaging customers around preventative maintenance schedules and service requirements
- Keeping clients informed on new products, innovations and promotional activity
- Supporting follow-up activity for marketing campaigns
- Identifying additional sites, gaining case studies, testimonials and referrals
- Ensuring accurate CRM updates and full visibility of account activity within HubSpot
- Working with internal teams—including service, operations and credit control—to deliver a seamless client experience
- Providing ongoing account support to ensure smooth purchasing and service delivery processes
Skills & Experience
- A self-motivated, relationship-driven professional with proven experience managing and developing established accounts
- Demonstrable success in account growth, customer retention and adding value by solution based selling
- Strong negotiation skills with a proven track record of delivering profitable business
- Confident and engaging communicator capable of building long‑term partnerships
- Experience supporting a broad customer portfolio at varying lifecycle stages
- Proficient with CRM systems and MS Office; experience with HubSpot and SAP Business One is highly advantageous
- Strong problem‑solving abilities with a proactive, solutions‑focused mindset
- Adaptable team player capable of supporting wider business initiatives
- Aligned with our values of openness, respect, honesty and teamwork
- Ideally has experience in selling an industrial based product or service in the B2B market
- Must have valid clean UK driving licence and be prepared for extensive travel to customer network
What We Offer
- £60,000 on‑target earnings, including salary and uncapped commission scheme
- Company car (or car allowance) for business miles
- 22 days holiday per year plus bank holidays (increasing with service)
- Paid birthday off
- Westfield Health Cashback Scheme, including rewards, discounts, and gym benefits
- 3% employer pension contributions
If this sounds like the role for you, apply, attach your CV, and we will be in touch for a confidential chat. Shortlisted candidates will be contacted within two weeks. Direct applicants only — no agencies.
Account Manager - SOUTH in Crawley employer: ARROW Industrial Group
Arrow Industrial Group is an exceptional employer, offering a dynamic work environment where innovation and reliability are at the forefront of our operations. With a strong focus on employee growth, we provide comprehensive training and long-term career progression opportunities, alongside competitive benefits such as a company vehicle, mobile phone, and generous annual leave. Located in Birmingham, our collaborative culture encourages team engagement and supports your success in delivering market-leading solutions across the Midlands.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - SOUTH in Crawley
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Manager - SOUTH at ARROW Industrial Group, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including ARROW Industrial Group. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Manager - SOUTH. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Manager - SOUTH in Crawley
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for ARROW Industrial Group:When writing your cover letter, make sure to tailor your message specifically for ARROW Industrial Group. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at ARROW Industrial Group
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show ARROW Industrial Group that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show ARROW Industrial Group that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with ARROW Industrial Group’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
