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- Tasks: Coordinate customer service activities and support engineers in a dynamic office environment.
- Company: Join Arrow Industrial Group, a leading provider of industrial doors since 1986.
- Benefits: Earn up to £28k, enjoy 22 days holiday, and get paid birthdays off!
- Why this job: Be part of a team that values reliability, integrity, and innovation while making a real impact.
- Qualifications: Experience in service coordination and strong communication skills are essential.
- Other info: Great career growth opportunities and a supportive work culture await you!
The predicted salary is between 22400 - 31200 £ per year.
Basic Salary up to £28k per year plus company benefits. Office based role from our Birmingham location. Arrow Industrial Group has grown since 1986 to become a specialist in the industry, providing security to customers nationwide and offering a solution forward experience to all. Arrow are one of the UK’s leading providers of industrial doors, automatic entrance doors, loading bays, gates, and barriers.
This position will take responsibility for managing inbound calls, emails and queries to ensure we provide our customers with excellent service by effectively coordinating sales and operational service delivery activities in the south.
Role & Responsibilities- Provide administrative support to engineers, ensuring customers are kept fully informed at all times.
- Respond to enquiries and manage activities such as surveys, quotations, orders, purchasing, scheduling engineer visits, and invoicing.
- Maintain a strong understanding of customer-specific Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Demonstrate strong commercial awareness, supporting the RBC in achieving business targets and goals.
- Maintain office systems, including effective data management and filing.
- Proven experience in planning or coordinating field-based service delivery.
- A consistent record of reliability and commitment to professional development.
- Excellent attention to detail in both numerical and written work.
- Professional, friendly, and confident communication skills.
- Highly motivated, proactive, and solution-focused with strong customer service skills.
- Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
- Experience using SAP Business One and/or BigChange Jobwatch software (advantageous).
- Working knowledge of the industrial door industry (particularly beneficial).
- Exceptional attention to detail and accuracy.
- Flexibility and adaptability to manage a range of tasks effectively.
- Ability to exemplify our core values of reliability, integrity, proactivity, and innovation.
- Basic Salary up to £28,000 per year.
- Starting holidays of 22 days per year plus bank holidays (holidays increase with service).
- Westfield Health Cashback Scheme including rewards discount scheme and gym discounts.
- Paid birthday’s off each year.
- 3% Employer Pension contributions.
- Employee recommendation schemes available to reward great colleagues.
If this sounds like the role for you, then click apply, attach your CV and we will contact you for a confidential chat. Shortlisted candidates will be contacted within 2 weeks of applying. Direct applicants only, no agencies.
Service Coordinator - 6 month Fixed Term Contract in Birmingham employer: ARROW Industrial Group
Contact Detail:
ARROW Industrial Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator - 6 month Fixed Term Contract in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arrow Industrial Group. Understand their products and services, and think about how your skills can contribute to their success. This will show them you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to service coordination and customer service. Think about specific examples from your past experiences that demonstrate your skills and how you’ve handled challenges. We want you to shine!
✨Tip Number 3
Dress the part! Even though it’s an office-based role, looking professional can make a great first impression. Choose an outfit that reflects the company culture while still being smart and polished. Confidence starts with how you present yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It also keeps you fresh in their minds as they make their decision. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Service Coordinator - 6 month Fixed Term Contract in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Coordinator role. Highlight your experience in coordinating service delivery and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your customer service skills and how you've successfully managed similar tasks in the past. We love a good story!
Show Off Your Attention to Detail: Since attention to detail is key for this position, make sure your application is free from typos and errors. Double-check everything before hitting send. We appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we’ll get back to you within two weeks if you’re shortlisted!
How to prepare for a job interview at ARROW Industrial Group
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Arrow Industrial Group and their products. Familiarise yourself with the types of doors and services they offer, as well as their customer service approach. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Coordination Skills
Since the role involves managing inbound calls and coordinating service delivery, prepare examples from your past experience where you've successfully handled similar tasks. Highlight your organisational skills and how you’ve maintained communication with customers or team members to ensure smooth operations.
✨Demonstrate Attention to Detail
Given the emphasis on accuracy and detail in the job description, be ready to discuss how you ensure precision in your work. You might want to share specific instances where your attention to detail made a difference, whether in data management or customer interactions.
✨Emphasise Your Customer Service Skills
This role is all about providing excellent service, so think of ways to illustrate your customer service experience. Prepare to talk about how you handle difficult situations, maintain professionalism, and ensure customer satisfaction, as these qualities are crucial for success in this position.
