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For Companies At a Glance
- Tasks: Engage with customers over the phone to provide financial solutions.
- Company: Join a team dedicated to making a positive impact every day.
- Benefits: No prior call center experience needed; training provided.
- Why this job: Great opportunity to develop communication skills and help others financially.
- Qualifications: Customer service experience is a plus, but not required.
- Other info: Perfect for high school and college students looking for flexible work.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Join a team that makes a difference. Daily.
Are you our new Financial Assist Associate?
We're on the lookout for fantastic Financial Assist Associates who will love speaking with people over the telephone and providing financial solutions to their queries. You don't have to have call centre experience; we know that customer service experience comes from a variety of industries; what you will have…
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Call Centre - Financial Assist Associate (Q225GB) employer: Arrow Group
Contact Detail:
Arrow Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre - Financial Assist Associate (Q225GB)
✨Tip Number 1
Finde heraus, welche finanziellen Dienstleistungen und Produkte wir anbieten. Wenn du während des Gesprächs spezifische Fragen oder Lösungen anbieten kannst, zeigst du, dass du dich wirklich für die Rolle interessierst.
✨Tip Number 2
Übe deine Kommunikationsfähigkeiten! Da der Job viel Telefonkontakt beinhaltet, ist es wichtig, klar und freundlich zu sprechen. Du könntest Rollenspiele mit Freunden machen, um dein Selbstvertrauen zu stärken.
✨Tip Number 3
Informiere dich über häufige Kundenanfragen im Finanzbereich. Wenn du weißt, was die Leute oft fragen, kannst du besser auf ihre Bedürfnisse eingehen und zeigen, dass du proaktiv bist.
✨Tip Number 4
Zeige deine Begeisterung für den Kundenservice! Teile Beispiele aus deiner bisherigen Erfahrung, wo du erfolgreich mit Kunden kommuniziert hast, auch wenn es nicht im Call-Center-Bereich war. Das wird dir helfen, dich von anderen Bewerbern abzuheben.
We think you need these skills to ace Call Centre - Financial Assist Associate (Q225GB)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Financial Assist Associate position. Understand the key responsibilities and the skills required, especially the importance of customer service and communication.
Highlight Relevant Experience: Even if you don't have call center experience, emphasize any customer service roles you've held in the past. Showcase your ability to communicate effectively and solve problems, as these are crucial for this position.
Craft a Tailored Cover Letter: Write a cover letter that specifically addresses why you are a great fit for the Financial Assist Associate role. Mention your passion for helping others and your enthusiasm for providing financial solutions.
Proofread Your Application: Before submitting your application, make sure to proofread all your documents. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Arrow Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people. Share examples from your past experiences where you successfully resolved customer issues or provided exceptional service, even if it wasn't in a call center.
✨Prepare for Common Financial Queries
Familiarize yourself with common financial questions and solutions that customers might ask about. This will show your proactive approach and readiness to assist them effectively.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the interviewer's questions and respond thoughtfully, showing that you value communication.
✨Be Ready to Discuss Teamwork
Since you'll be part of a team, be prepared to talk about your experiences working collaboratively. Highlight how you contribute to a positive team environment and support your colleagues.
