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For Companies At a Glance
- Tasks: Lead and inspire collections teams to enhance customer experiences and achieve debt-free solutions.
- Company: Join a dynamic company focused on empowering individuals through financial guidance.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team culture.
- Why this job: Make a real impact by helping customers navigate their financial challenges while growing your leadership skills.
- Qualifications: Looking for great listeners with coaching skills; experience in financial services is a plus.
- Other info: Opportunities for advancement to Deputy Team Manager roles available.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Our Team Managers motivate, develop and inspire our collections teams to deliver good customer experiences. They coach our associates, so they can talk to customers, gathering the right information and tailoring solutions to meet their individual circumstances and help them become debt free as soon as possible.
Coaching and team development
Our Team Managers bring out the best in our teams by helping everyone to develop their skills and progress. They achieve this through call monitoring, account audits, regular 121’s, team huddles, buzz sessions, team briefings and keeping our knowledge bank up-to-date. They make sure our teams can deal with calls from customers, solicitors and third parties, covering everything from insolvency and litigation to motor finance and unpaid loans.
Types of role
As well as Team Managers, we also have Deputy Team Managers, who develop our teams through call monitoring, account auditing coaching and feedback.
What do we look for?
We need high performers and great listeners with a flexible approach and the ability to coach and negotiate the best outcomes for everyone involved. Some experience of financial services and personal budgeting would be ideal, as you’ll need to explain everything from personal guarantees and repayments for hire purchases to unsecured personal student loans.
Search & Apply
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Team Managers employer: Arrow Global Group
Contact Detail:
Arrow Global Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Managers
✨Tip Number 1
Familiarise yourself with the financial services sector, especially personal budgeting and debt management. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your coaching skills by preparing examples of how you've developed team members in previous roles. Be ready to discuss specific situations where your guidance led to improved performance or customer satisfaction.
✨Tip Number 3
Research common challenges faced in collections teams and think about how you would address them. This will help you articulate your problem-solving abilities during the interview process.
✨Tip Number 4
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach when applying through our website.
We think you need these skills to ace Team Managers
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Team Manager. Familiarise yourself with the skills required, such as coaching, negotiation, and financial services knowledge.
Tailor Your CV: Highlight your relevant experience in coaching and team development. Include specific examples of how you've motivated teams or improved customer experiences in previous roles.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for helping others and your understanding of financial services. Mention any specific experiences that demonstrate your ability to coach and negotiate effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at Arrow Global Group
✨Showcase Your Coaching Skills
As a Team Manager, your ability to coach and develop others is crucial. Prepare examples of how you've successfully motivated and inspired team members in the past. Highlight specific situations where your coaching led to improved performance or customer satisfaction.
✨Demonstrate Your Financial Knowledge
Since the role involves financial services, brush up on relevant topics like personal budgeting, insolvency, and loan repayments. Be ready to discuss these concepts during the interview, as it will show your understanding of the industry and your capability to guide your team effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and negotiation skills. Think about potential challenges you might face as a Team Manager and how you would handle them. This will demonstrate your critical thinking and flexibility in various situations.
✨Emphasise Your Listening Skills
Being a great listener is key in this role. During the interview, make sure to actively listen to the questions being asked and respond thoughtfully. You can also share instances where your listening skills helped resolve conflicts or improve team dynamics.
