At a Glance
- Tasks: Build strong relationships with customers and manage their queries effectively.
- Company: Join Arrow, a leader in innovative IT solutions and supportive work culture.
- Benefits: Enjoy 25 days of annual leave, private healthcare, and career development opportunities.
- Other info: Flat structure with excellent professional growth potential.
- Why this job: Make a real impact by helping businesses grow and succeed in a dynamic market.
- Qualifications: Self-motivated, proactive, and capable of building rapport with customers.
The predicted salary is between 30000 - 40000 £ per year.
ABOUT THE ROLE
The aim of the role is to provide your allocated customers a great customer experience by building strong trusting relationships with them. Understanding the market and being able to position products from Arrow’s line card within their business to help develop and grow the account. The successful candidate will be a professional, self-motivated, focused individual who can build and maintain strong relationships with Partners and Vendors. This is an office-based role but there will be an opportunity to go out and meet partners where required.
WHAT WILL YOU DO:
- Managing the quoting process for some of our Strategic accounts.
- Working closely with the Business Development Managers, Product Specialists and the aligned vendor and partner contacts.
- Managing and maintaining the pipeline for opportunities within defined criteria and accounts base.
- Assist and support your accounts on queries.
- Develop and maintain working relationships with vendor personnel.
- To meet margin/revenue targets.
- To take responsibility for self-development in both product knowledge and job competencies, achieving all objectives set.
WHO YOU ARE:
- Self-motivated with a hardworking and proactive approach.
- Structured sales approach i.e. building rapport with key people for partner and vendor, building confidence and trust within the customer base.
- Strong desire to give excellent customer service i.e. resolving enquiries efficiently and professionally.
- Capable of having a high-level understanding of the Arrow product portfolio (training will be given).
- A confident self-starter and strong team player.
- Ability to cope under pressure and prioritise work accordingly.
- Ability to demonstrate that the individual can work effectively under their own initiative and as a responsible, conscientious and reliable team member.
- Sound business acumen and ability to understand and interact with the customer.
- Competent in standard Microsoft Office applications.
Competencies
- Accountability – Holds self and others accountable to meet commitments.
- Collaborates – Builds partnerships and works collaboratively with others.
- Drives Results – Consistently achieves results, takes on new opportunities and tough challenges.
- Customer Focus – Builds strong customer relationships and delivers customer solutions.
- Innovation – Creates new and better ways for the organisation to be more successful.
Hours of Work
The company’s standard hours of work are 9.00am – 5.30 pm with one hour for lunch.
What We Offer:
- Supportive work environment with flat structures.
- Professional and personal development opportunities.
- An opportunity to build your career in IT.
- 25 days of Annual Leave.
- Private healthcare and other benefits.
WHO WE ARE:
Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market.
Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons.
Customer Success Manager in Newmarket employer: Arrow Electronics
Arrow Enterprise Computing Solutions is an exceptional employer, offering a supportive work environment with flat structures that foster collaboration and innovation. Employees benefit from professional and personal development opportunities, a generous 25 days of annual leave, and private healthcare, all while working in the vibrant location of Newmarket. This role as a Customer Success Manager not only allows for meaningful engagement with partners and vendors but also provides a clear pathway for career advancement in the dynamic IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Newmarket
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer base and think about how you can add value as a Customer Success Manager. This will show your genuine interest and help you stand out.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role. Highlight your experience in building relationships and delivering excellent customer service. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Success Manager in Newmarket
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Success Manager role. Highlight your ability to build relationships and provide excellent customer service, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can contribute to our team. Be genuine and let your personality come through!
Showcase Relevant Experience:When detailing your work history, focus on experiences that demonstrate your ability to manage accounts and collaborate with teams. We love seeing how you've driven results in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Arrow Electronics
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success management. Understand how to build strong relationships and provide excellent service. Be ready to share examples of how you've successfully managed customer accounts in the past.
✨Research Arrow's Product Portfolio
Familiarise yourself with Arrow's product offerings. Knowing their line card will help you position their products effectively during the interview. This shows your proactive approach and genuine interest in the role.
✨Demonstrate Your Sales Skills
Prepare to discuss your structured sales approach. Think of specific instances where you've built rapport with partners or vendors. Highlight your ability to meet targets and drive results, as this is crucial for the role.
✨Showcase Your Team Player Attitude
Be ready to talk about how you collaborate with others. Share examples of how you've worked closely with business development managers or product specialists. Emphasising your teamwork skills will resonate well with the company's culture.
