Services Sales Specialist in London

Position:Services Sales SpecialistJob Description:ABOUT THE ROLE:There are two defining elements to the role. Sales and Project co-ordination.Services Sales growth – Across the Professional Services portfolio, to enable pro-active development of business opportunities generated by both the other parts of the ArrowECS business and the individual. Strong relationship building is crucial, and a sales background is preferred.Co-ordinate and resource inbound Services requirements from our partners and requests for Services delivery. The Services team have a breadth of capabilities to deliver projects, so the role is highly interactive, and no two days are the same. Lots of communication is required with internal colleagues and our AAPPs (Arrow Authorised Programme Partners) to resource projects, produce scopes and quotes and support delivery of the project. There is also a layer of related administration.Working as part of a team managed by the EMEA Professional Services Sales Lead and reporting to the Professional Services Team Leader, the role requires the post-holder to balance and prioritise their workload in order to succeed in meeting the key objectives associated with the role: proactive customer engagement, allocating resources and liaising between Consultants, AAPPs, Account Managers and customers in a timely manner; maintaining clear and accurate records using Arrow ECS’s chosen Services software and providing any further administrative support as required.It is anticipated that the responsibilities will have an equal split of the individual’s time.WHAT YOU WILL DO:Duties will include but are not restricted to:Allocating consultancy resource and liaising between consultants, AAPPs, AccountManagers, BDMs and resellers/customersEnsuring that all documentation is in place, accurate and complete as part of the engagementEnsuring precise, relevant and timely information is communicated to all parties involved in the engagementEnsuring timely invoicing of completed engagementsAdministering the Services Software to maintain a central up to date database of consultancy and customer informationRaising departmental purchase ordersUndertaking ad-hoc tasks as directed by Services ManagementProactive generation of incremental business through developing accountsQualifying quotes to ensure they meet the customer’s requirements and assisting with queriesAssisting in arranging customer meetings for external resourcesAttendance at key account review meetingsProactive work with all Arrow ECS teams to identify both new partners and new opportunitiesCreate and develop relationships with key decision makers and influencers within target reseller customersDevelopment and nurture relationships with our AAPPsWHO YOU ARE:Person Specification and Required SkillsExperience working in a busy team environmentProven organisational skills with the ability to utilise appropriate systems to facilitate this – full training will be given on our in-house Services Software systemsGood knowledge of Microsoft packages – Excel, Outlook, Teams, Word, PPTClose attention to detailExcellent interpersonal/communication skills – in particular a professional telephone mannerEnthusiastic and flexible approach to workGood, all-round IT knowledgeExperience of sales, forecasting and opportunity managementStrong communication skills both written and verbalStrong team player - the role requires the jobholder to work as part of a team with colleagues, specifically within the department, but also in the wider context of Arrow ECS EMEA and its customersSales/Account management experienceGood customer service skills when on the phone and face-to-faceTarget and performance drivenStrong relationship buildingCommercial negotiation experience would be advantageousConflict management experience beneficialCompetencies Accountability – Holds self and others accountable to meet commitmentsCollaborates – Builds partnerships and works collaboratively with othersDrives Results – Consistently achieves results, takes on new opportunities and tough challengesCustomer Focus – Builds strong customer relationships and delivers customer solutionsInnovation – Creates new and better ways for the organisation to be more successfulWHAT WE OFFER:This is a full-time position. Ideally based in Arrow’s Harrogate or Newmarket office.25 days annual leaveFull benefits package (Pension Scheme, Life Assurance, Private Medical Healthcare)Gymflex and Ride2WorkA reliable, trusting, and inclusive work environmentOpportunities for personal and professional developmentCollaborative team culture with flat structures and open communicationHOURS OF WORK:The company’s standard hours of work are 9.00am – 5.30 pm with one hour for lunch, however due to the nature of this role flexibility will be required in order to meet the needs of the roleWHO WE ARE:Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market.Find more information about us here: Submit your CV in English.Arrow is an equal opportunity employer and is committed to create a diverse working environment by providing equal employment opportunity for all qualified persons.#LI-LR1#LI-HybridLocation:UK-Harrogate, United Kingdom (Central House Otley)Time Type:Full timeJob Category:SalesJob SummaryJob number: R248549Profession: Sales