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- Tasks: Support sales activities, manage orders, and ensure top-notch customer service.
- Company: Join Richardson RFPD, a leader in RF and IoT technologies.
- Benefits: Enjoy competitive pay, bonuses, remote work, and growth opportunities.
- Other info: Collaborative culture with flat structures and open communication.
- Why this job: Be part of a dynamic team making an impact in tech sales.
- Qualifications: Experience in inside sales or customer service is a must.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Inside Sales Specialist to support Richardson RFPD with a strong focus on customer service, sales coordination, and the ongoing support of key accounts. In this role, you will play an important part in ensuring smooth day‑to‑day sales operations, accurate handling of quotations and orders, and a high standard of service for customers. This opportunity would suit someone with previous inside sales or customer service experience who enjoys working in a dynamic environment and managing multiple priorities with accuracy and professionalism.
What Will You Do
- Support Field Sales Engineers with day‑to‑day sales activities and communicate with customers by phone and email to ensure a high level of service throughout the sales process.
- Process customer quotations and orders on a daily basis, monitor quote activity, and follow up in a timely manner to support effective sales execution.
- Manage open orders and delivery schedules by reviewing back order reports, updating promised ship dates, expediting orders where needed, and keeping customers informed of any changes.
- Work closely with sales colleagues and customers to follow up on quotations, identify customer requirements, and support cross‑selling opportunities where appropriate.
- Support after‑sales activities, including returns authorisations, warranty‑related matters, and customer issue resolution, ensuring all requests are handled efficiently and professionally.
- Maintain accurate customer and order information in internal systems and provide administrative support to the wider sales team.
Who You Are
- You have previous experience in inside sales, customer service, sales support, or order processing.
- You are confident in managing quotations, orders, and customer enquiries with accuracy and attention to detail.
- You are well organised, able to manage multiple tasks, and comfortable working in a fast‑paced environment.
- You take a reliable, accountable, and customer‑focused approach to your work.
- You communicate clearly and professionally and build effective working relationships with both customers and internal teams.
- Experience in the electronics, technology, or distribution industry would be an advantage.
- Experience working with CRM or ERP systems, preferably Oracle, would be a plus.
What We Offer
- Full‑time, permanent employment contract with a 6‑month probation period.
- Competitive compensation package including a bonus structure.
- A reliable, trusting, and inclusive work environment.
- Opportunities for personal and professional development.
- A collaborative team culture with flat structures and open communication.
- Remote work opportunity.
Who We Are
Richardson RFPD, part of Arrow Electronics, is a specialised technology business focused on RF, Wireless, IoT, and Power Technologies. With a long‑standing global presence across 35 locations, Richardson RFPD supports customers in designing advanced electronic components and bringing innovative technologies to market.
Equal Employment Opportunity
Arrow is an equal opportunity employer and is committed to create a diverse working environment by providing equal employment opportunity for all qualified persons.
Location: UK-United Kingdom - Remote
Time Type: Full time
Job Category: Sales
Inside Sales Specialist employer: Arrow Electronics
Contact Detail:
Arrow Electronics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Specialist
✨Tip Number 1
Get to know the company inside out! Research Richardson RFPD and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your previous experience in inside sales or customer service makes you a perfect fit for this role. Highlight specific examples that demonstrate your skills in managing orders and customer relationships.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Inside Sales Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your inside sales or customer service experience, and don’t forget to mention any relevant industry knowledge you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Inside Sales Specialist role. Share specific examples of how you've managed customer enquiries or supported sales teams in the past.
Showcase Your Communication Skills: Since this role involves a lot of communication with customers and colleagues, make sure your application showcases your clear and professional communication style. Use concise language and check for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Arrow Electronics
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of inside sales and customer service. Brush up on your knowledge of sales processes, quotations, and order management. Familiarise yourself with Richardson RFPD's products and services so you can speak confidently about how you can contribute to their success.
✨Showcase Your Experience
Be ready to share specific examples from your previous roles that highlight your experience in inside sales or customer service. Think about times when you successfully managed multiple priorities or resolved customer issues efficiently. This will demonstrate your ability to thrive in a dynamic environment.
✨Communicate Clearly
Since this role involves a lot of communication with customers and colleagues, practice articulating your thoughts clearly and professionally. During the interview, focus on how you can build effective working relationships and ensure a high level of service throughout the sales process.
✨Ask Smart Questions
Prepare thoughtful questions to ask the interviewer about the team dynamics, sales strategies, and how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage in a meaningful conversation!