At a Glance
- Tasks: Build strong relationships with customers and manage their queries effectively.
- Company: Join Arrow, a leader in innovative IT solutions and a supportive work environment.
- Benefits: Enjoy 25 days of annual leave, private healthcare, and professional development opportunities.
- Other info: Flat structure with excellent career growth potential in the IT industry.
- Why this job: Make a real impact by helping businesses grow and succeed in a dynamic market.
- Qualifications: Self-motivated, proactive, and capable of building rapport with partners and vendors.
The predicted salary is between 35000 - 45000 £ per year.
ABOUT THE ROLE
The aim of the role is to provide your allocated customers a great customer experience by building strong trusting relationships with them. Understanding the market and being able to position products from Arrow's line card within their business to help develop and grow the account. The successful candidate will be a professional, self-motivated, focused individual who can build and maintain strong relationships with Partners and Vendors. This is an office-based role but there will be an opportunity to go out and meet partners where required.
WHAT WILL YOU DO:
- Managing the quoting process for some of our Strategic accounts.
- Working closely with the Business Development Managers, Product Specialists and the aligned vendor and partner contacts.
- Managing and maintaining the pipeline for opportunities within defined criteria and accounts base.
- Assist and support your accounts on queries.
- Develop and maintain working relationships with vendor personnel.
- To meet margin/revenue targets.
- To take responsibility for self-development in both product knowledge and job competencies, achieving all objectives set.
WHO YOU ARE:
- Self-motivated with a hardworking and proactive approach.
- Structured sales approach i.e. building rapport with key people for partner and vendor, building confidence and trust within the customer base.
- Strong desire to give excellent customer service i.e. resolving enquiries efficiently and professionally.
- Capable of having a high-level understanding of the Arrow product portfolio (training will be given).
- A confident self-starter and strong team player.
- Ability to cope under pressure and prioritise work accordingly.
- Ability to demonstrate that the individual can work effectively under their own initiative and as a responsible, conscientious and reliable team member.
- Sound business acumen and ability to understand and interact with the customer.
- Competent in standard Microsoft Office applications.
Competencies
- Accountability - Holds self and others accountable to meet commitments
- Collaborates - Builds partnerships and works collaboratively with others
- Drives Results - Consistently achieves results, takes on new opportunities and tough challenges
- Customer Focus - Builds strong customer relationships and delivers customer solutions
- Innovation - Creates new and better ways for the organisation to be more successful
Hours of Work
The company’s standard hours of work are 9.00am - 5.30 pm with one hour for lunch.
What We Offer:
- Supportive work environment with flat structures.
- Professional and personal development opportunities.
- An opportunity to build your career in IT.
- 25 days of Annual Leave.
- Private healthcare and other benefits.
WHO WE ARE:
Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market. Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons.
Customer Success Manager in Suffolk employer: Arrow Electronics, Inc.
Arrow Enterprise Computing Solutions is an exceptional employer, offering a supportive work environment with flat structures that foster collaboration and innovation. Employees benefit from professional and personal development opportunities, 25 days of annual leave, and private healthcare, all while working in a dynamic IT sector that encourages career growth and meaningful contributions to customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Suffolk
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their market position and think about how you can contribute to their success. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Customer Success Manager. Highlight your ability to build relationships and drive results, as these are key in this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Success Manager in Suffolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in building relationships and providing excellent customer service, as these are key aspects of the job.
Showcase Your Skills:Don’t forget to mention your proficiency with Microsoft Office and any relevant sales experience. We want to see how you can drive results and manage customer queries effectively.
Be Yourself:Let your personality shine through! We’re looking for a self-motivated and proactive individual, so don’t hesitate to share examples of how you’ve taken initiative in past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Arrow Electronics, Inc.
✨Know Your Customers
Before the interview, research the company’s key customers and their needs. Understanding how Arrow's products can benefit these customers will show your commitment to providing excellent customer service and building strong relationships.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully managed accounts or built rapport with clients in the past. Highlight your structured sales approach and how it has led to achieving targets, as this aligns perfectly with what they’re looking for.
✨Demonstrate Team Collaboration
Be ready to discuss how you’ve worked collaboratively with colleagues, such as Business Development Managers or Product Specialists. Emphasising your ability to work as part of a team will resonate well with their focus on collaboration.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about how they measure success in customer relationships or what challenges the team currently faces. This shows your genuine interest and proactive approach.
