At a Glance
- Tasks: Build strong relationships with customers and manage their queries effectively.
- Company: Join Arrow, a leader in innovative IT solutions and a supportive work environment.
- Benefits: Enjoy 25 days of annual leave, private healthcare, and professional development opportunities.
- Other info: Flat structure with excellent career growth potential in the IT sector.
- Why this job: Make a real impact by helping businesses grow and succeed in a dynamic market.
- Qualifications: Self-motivated, proactive, and capable of building rapport with customers.
The predicted salary is between 35000 - 45000 £ per year.
ABOUT THE ROLE
The aim of the role is to provide your allocated customers a great customer experience by building strong trusting relationships with them. Understanding the market and being able to position products from Arrow's line card within their business to help develop and grow the account.
The successful candidate will be a professional, self-motivated, focused individual who can build and maintain strong relationships with Partners and Vendors. This is an office-based role but there will be an opportunity to go out and meet partners where required.
WHAT WILL YOU DO:
- Managing the quoting process for some of our Strategic accounts.
- Working closely with the Business Development Managers, Product Specialists and the aligned vendor and partner contacts.
- Managing and maintaining the pipeline for opportunities within defined criteria and accounts base.
- Assist and support your accounts on queries.
- Develop and maintain working relationships with vendor personnel.
- To meet margin/revenue targets.
- To take responsibility for self-development in both product knowledge and job competencies, achieving all objectives set.
WHO YOU ARE:
- Self-motivated with a hardworking and proactive approach.
- Structured sales approach i.e. building rapport with key people for partner and vendor, building confidence and trust within the customer base.
- Strong desire to give excellent customer service i.e. resolving enquiries efficiently and professionally.
- Capable of having a high-level understanding of the Arrow product portfolio (training will be given).
- A confident self-starter and strong team player.
- Ability to cope under pressure and prioritise work accordingly.
- Ability to demonstrate that the individual can work effectively under their own initiative and as a responsible, conscientious and reliable team member.
- Sound business acumen and ability to understand and interact with the customer.
- Competent in standard Microsoft Office applications.
Competencies
- Accountability - Holds self and others accountable to meet commitments.
- Collaborates - Builds partnerships and works collaboratively with others.
- Drives Results - Consistently achieves results, takes on new opportunities and tough challenges.
- Customer Focus - Builds strong customer relationships and delivers customer solutions.
- Innovation - Creates new and better ways for the organisation to be more successful.
Hours of Work
The company's standard hours of work are 9.00am - 5.30 pm with one hour for lunch.
What We Offer:
- Supportive work environment with flat structures.
- Professional and personal development opportunities.
- An opportunity to build your career in IT.
- 25 days of Annual Leave.
- Private healthcare and other benefits.
WHO WE ARE:
Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market.
Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons.
Customer Success Manager in Slough employer: Arrow Electronics, Inc.
Arrow Enterprise Computing Solutions is an exceptional employer, offering a supportive work environment with flat structures that foster collaboration and innovation. Employees benefit from professional and personal development opportunities, 25 days of annual leave, and private healthcare, all while working in a dynamic IT sector in Newmarket. The company values strong customer relationships and empowers its team members to take initiative, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Practice your pitch! You never know when you’ll meet someone who could help you land that Customer Success Manager role. Have a quick summary of your experience and what you bring to the table ready to go.
✨Tip Number 3
Follow up after interviews! A simple thank-you email can set you apart from other candidates. It shows you’re genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to check our website for openings! We’re always looking for passionate individuals to join our team. Applying directly through us can give you an edge, so keep an eye out for those roles!
We think you need these skills to ace Customer Success Manager in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Success Manager role. Highlight your ability to build relationships and provide excellent customer service, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can contribute to our team. Be genuine and let your personality come through!
Showcase Relevant Experience:When detailing your work history, focus on experiences that demonstrate your ability to manage accounts and collaborate with teams. We love seeing examples of how you've driven results in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Arrow Electronics, Inc.
✨Know Your Product Portfolio
Before the interview, take some time to familiarise yourself with Arrow's product line. Understanding how these products can benefit customers will not only impress your interviewers but also show that you're proactive and genuinely interested in the role.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Use their names, maintain eye contact, and engage in active listening. This will demonstrate your ability to build strong relationships, which is crucial for a Customer Success Manager.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Prepare examples from your past experiences where you successfully resolved customer issues or built strong partnerships. This will showcase your capability to handle real-life situations.
✨Show Your Self-Motivation
Highlight instances where you've taken the initiative in your previous roles. Discuss how you set personal goals for self-development and how you’ve worked towards achieving them. This aligns perfectly with the self-motivated nature they’re looking for in a candidate.
