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- Tasks: Lead complex projects and manage sales operations for a global electronics distributor.
- Company: Join Arrow Global Components, a leader in electronic component distribution and value-added services.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a team driving strategic initiatives and making a real impact in the industry.
- Qualifications: Project management skills and Oracle knowledge are essential; strong communication is key.
- Other info: This role offers a chance to work with executives and influence company strategy.
The predicted salary is between 36000 - 60000 £ per year.
As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer side.
This role will focus on the timely and successful implementation of new complex customer and company engagements. The role requires the individual to take a lead role in advising the strategic sales teams in how to match our systemic capability with the customer and internal owners' needs. Once the customer or internal owner(s) is aligned to a solution, then to take the lead role in process definition and project planning to meet the desired implementation timelines, in order that our strategic sales personnel can remain as externally-focused as possible. As new requirements are uncovered, then to support the development of new capabilities to meet those needs. This role is a major cog in the wheel that will be driving Arrow towards the long-term market-share objectives.
Principal accountabilities:
- Manage & Execute complex projects related to Special (Exec) Assignments, Customer Specific (Segregated Supply), Company Acquisitions & Merge, Change Management, execution of the Strategy, Organizational Changes in order to get things done.
- Manages and oversees the processing of sales orders ensuring accurate receipt and booking, tracking sales shipments, delivery, billing and backlog activities, providing internal sales reports, responding to inquiries regarding status of orders and resolves customer order difficulties.
- Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
- Manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
- Resolve escalated operational related issues including vendor concerns, contract reviews, new programs.
- Assign, design and create new processes for special services/programs for customers.
- Manages market research to determine special pricing for non-standard items in the interests of ensuring appropriate profit margins are reached and maintained.
- Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Manage staff including personnel development, hiring, training, etc. Monitor and review work of staff.
- May oversee customer quotes activities in line with customer specific strategies, quoting processes, and order management to obtain efficiency and following rules & guidelines.
Competencies we are looking for:
- Project management
- Process mapping
- Depth of Oracle knowledge in SWB from sales and asset
- Internal & External Commercial awareness
- Ability to work across functions
- Ability to Influence without title
- Ability to manage change
- Ability to work and communicate with executive level.
- Get Things Done!
Key Interfaces:
- Sales (daily) - including executives
- Enterprise Solutions (as required)
- Asset (as required)
- BPT (as required)
- BPE/B2B (as required)
- Finance (as required)
- Warehouse (as required)
- Trade compliance (as required)
- Legal (as required)
- Whatever is required.
Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons.
Do you see yourself as our future colleague? If yes - send us your application.
Sales Operations Project Manager employer: Arrow Electronics, Inc.
Contact Detail:
Arrow Electronics, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Project Manager
✨Tip Number 1
Familiarise yourself with project management methodologies, as this role heavily relies on managing complex projects. Brush up on Agile and Waterfall techniques, and be ready to discuss how you've applied these in past experiences.
✨Tip Number 2
Develop a strong understanding of Oracle systems, particularly in sales and asset management. If you have experience with Oracle, be prepared to share specific examples of how you've used it to improve processes or drive results.
✨Tip Number 3
Showcase your ability to influence without authority. Prepare examples of how you've successfully led cross-functional teams or initiatives, highlighting your communication skills and strategic thinking.
✨Tip Number 4
Research Arrow Electronics and its market position. Understanding their business model and recent developments will help you align your skills with their objectives and demonstrate your genuine interest in the company during discussions.
We think you need these skills to ace Sales Operations Project Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Sales Operations Project Manager position. Understand the key responsibilities and competencies required, such as project management and process mapping.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your project management experience and any familiarity with Oracle systems, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Arrow Global Components and how your background makes you a perfect fit for the Sales Operations Project Manager role. Mention specific examples of past projects where you successfully managed complex operations.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Arrow Electronics, Inc.
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Sales Operations Project Manager. Familiarise yourself with project management principles, process mapping, and how to manage complex customer engagements. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your project management skills and ability to influence without authority. Discuss how you've successfully managed change or resolved operational issues in previous roles, as this aligns closely with what the company is looking for.
✨Research Arrow Global Components
Take the time to learn about Arrow Electronics and its position in the market. Understanding their business model, values, and recent developments will allow you to tailor your responses and show genuine interest in the company during the interview.
✨Prepare Questions
Have a list of insightful questions ready to ask at the end of the interview. This could include inquiries about the company's future projects, team dynamics, or how success is measured in the Sales Operations department. Asking thoughtful questions demonstrates your enthusiasm and engagement.
