At a Glance
- Tasks: Build strong relationships with customers and manage their queries effectively.
- Company: Join Arrow, a leader in innovative IT solutions and a supportive work environment.
- Benefits: Enjoy 25 days of annual leave, private healthcare, and professional development opportunities.
- Other info: Flat structure with excellent career growth potential in the IT sector.
- Why this job: Make a real impact by helping businesses grow and succeed in a dynamic market.
- Qualifications: Self-motivated, proactive, and capable of building rapport with customers.
The predicted salary is between 30000 - 40000 £ per year.
ABOUT THE ROLE
The aim of the role is to provide your allocated customers a great customer experience by building strong trusting relationships with them. Understanding the market and being able to position products from Arrow's line card within their business to help develop and grow the account.
The successful candidate will be a professional, self-motivated, focused individual who can build and maintain strong relationships with Partners and Vendors. This is an office-based role but there will be an opportunity to go out and meet partners where required.
WHAT WILL YOU DO:
- Managing the quoting process for some of our Strategic accounts.
- Working closely with the Business Development Managers, Product Specialists and the aligned vendor and partner contacts.
- Managing and maintaining the pipeline for opportunities within defined criteria and accounts base.
- Assist and support your accounts on queries.
- Develop and maintain working relationships with vendor personnel.
- To meet margin/revenue targets.
- To take responsibility for self-development in both product knowledge and job competencies, achieving all objectives set.
WHO YOU ARE:
- Self-motivated with a hardworking and proactive approach.
- Structured sales approach i.e. building rapport with key people for partner and vendor, building confidence and trust within the customer base.
- Strong desire to give excellent customer service i.e. resolving enquiries efficiently and professionally.
- Capable of having a high-level understanding of the Arrow product portfolio (training will be given).
- A confident self-starter and strong team player.
- Ability to cope under pressure and prioritise work accordingly.
- Ability to demonstrate that the individual can work effectively under their own initiative and as a responsible, conscientious and reliable team member.
- Sound business acumen and ability to understand and interact with the customer.
- Competent in standard Microsoft Office applications.
Competencies
- Accountability - Holds self and others accountable to meet commitments
- Collaborates - Builds partnerships and works collaboratively with others
- Drives Results - Consistently achieves results, takes on new opportunities and tough challenges
- Customer Focus - Builds strong customer relationships and delivers customer solutions
- Innovation - Creates new and better ways for the organisation to be more successful
Hours of Work
The company's standard hours of work are 9.00am - 5.30 pm with one hour for lunch.
What We Offer:
- Supportive work environment with flat structures.
- Professional and personal development opportunities.
- An opportunity to build your career in IT.
- 25 days of Annual Leave.
- Private healthcare and other benefits.
WHO WE ARE:
Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market.
Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons.
Customer Success Manager in London employer: Arrow Electronics, Inc.
Arrow Enterprise Computing Solutions is an exceptional employer, offering a supportive work environment with flat structures that foster collaboration and innovation. Employees benefit from professional and personal development opportunities, 25 days of annual leave, and private healthcare, all while working in a dynamic IT sector in Newmarket. The company values strong customer relationships and empowers its team members to take initiative, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Practice your pitch! You never know when you’ll meet someone who could help you land that Customer Success Manager role. Have a quick summary of your skills and experiences ready to go, so you can impress them on the spot.
✨Tip Number 3
Follow up after interviews! A simple thank-you email can set you apart from other candidates. It shows you’re genuinely interested in the role and helps keep you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand who you're addressing. Tailor your application to reflect the values and goals of Arrow. Show us that you get what we're about and how you can contribute!
Be Yourself:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share your experiences and how they’ve shaped your approach to customer success. Authenticity goes a long way!
Highlight Relevant Experience:Make sure to showcase any previous roles or experiences that align with the Customer Success Manager position. Use specific examples to demonstrate how you've built relationships and driven results in past jobs.
Check Your Details:Before hitting send, give your application a thorough once-over. Typos and errors can distract from your message. We’re looking for attention to detail, so make sure everything is polished and professional!
How to prepare for a job interview at Arrow Electronics, Inc.
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Arrow's product portfolio. Familiarise yourself with key products and how they can benefit customers. This will help you demonstrate your ability to position these products effectively during the interview.
✨Build Rapport with Your Interviewers
Since the role involves building strong relationships, practice your rapport-building skills. Be friendly, listen actively, and engage with your interviewers. Show them that you can connect with people, just like you would with customers and partners.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of examples from your past experiences where you successfully resolved customer queries or built strong relationships. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Proactive Attitude
Demonstrate your self-motivation and proactive approach by discussing how you've taken initiative in previous roles. Share specific instances where you went above and beyond to meet customer needs or improve processes, as this aligns perfectly with what they're looking for.
