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For Companies At a Glance
- Tasks: Manage accounts, enhance customer relationships, and drive revenue growth.
- Company: Join SiliconExpert, a leader in data-driven decision-making since 2000.
- Benefits: Enjoy remote work, competitive salary, and a supportive team environment.
- Why this job: Be part of a dynamic culture that values innovation and personal development.
- Qualifications: Experience in account management or customer service; fluent in German and English.
- Other info: Opportunity for travel and collaboration with global teams.
The predicted salary is between 28800 - 42000 £ per year.
About SiliconExpert
Since 2000, SiliconExpert helps you make better data-driven decisions with a human-driven experience. Over 500 electrical, software and data engineers handcraft our component database of more than one billion parts to deliver the most comprehensive and current tools in the industry. Customers globally use our solutions to manage risk, avoid redesigns, and mitigate obsolescence in innovative industries such as consumer electronics, telecommunications, automotive, medical, and aerospace. SiliconExpert's customers include leading commercial and government OEMs, top-tier authorized distributors, contract manufacturers and component suppliers. Whether it's a design engineer or financial expert, supply chain management or procurement manager, SiliconExpert is a complete components data intelligence solution for organizational alignment, efficiency, collaboration, and optimization.
What You'll Be Doing
- Manages accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts.
- Handles renewals, relationship development, training, and upsells, leveraging solutions, services, and new offerings.
- Proactively consults and provides renewal and growth quotes to customers to understand their requirements and ensures orders are properly processed.
- Tracks non-renewal, pending, and lost renewals including reasons for cancellation.
- Supports assigned client base and responds timely to customer inquiries and promptly follows up on customer related issues.
- Responsible for meeting/exceeding assigned renewal rate and retention targets.
- Creates selling opportunities within assigned customers through a sales plan and process.
- Develops an understanding of the customer's needs and the customer's decision-making hierarchy to proactively assess, clarify, and validate customer needs on an ongoing basis.
- Conducts calls to develop new revenue streams with existing customers by using cases and ability to communicate solution values of products and services.
- Clearly understands all product offerings, subscription, and renewal licensing models.
- Executes on solutions selling through knowledge offerings. Grows profit and maximizes margins by selling value-added, long-term solutions.
- Collaborates with Sales, Marketing, Channel, and technical teams to share, develop and build global market intelligence including information related to customers, market trends, supply and demand.
- Conducts quarterly business review virtual visits with at least 50% of accounts.
What Are We Looking For?
- Previous Account Manager or Customer Service Representative experience.
- Previous software customer support experience preferred.
- Excellent communication skills, both written and verbal, in German and English.
- A customer-focused mindset, with the ability to build and maintain long-term relationships.
- A self-motivated and structured work style.
- Strong problem-solving skills, with the ability to remain professional and solution-oriented even in challenging situations.
- Willingness to travel (up to 50%).
What is in it for you?
- Attractive employee compensation package - salary consists of base and variable compensation.
- Reliable & trusting work environment.
- Remote employment contract.
- Cooperative team with flat structures and communication.
- Professional and personal development.
Account Manager (m/w/d) employer: Arrow Electronics, Inc.
Contact Detail:
Arrow Electronics, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (m/w/d)
✨Tip Number 1
Familiarise yourself with SiliconExpert's products and services. Understanding their component database and how it benefits customers will help you articulate value during interviews and discussions.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your previous experience in account management or customer service. Be ready to share specific examples of how you've built relationships and driven revenue growth in past roles.
✨Tip Number 4
Showcase your problem-solving skills by preparing scenarios where you've successfully navigated challenges in customer relationships. This will demonstrate your ability to remain solution-oriented under pressure.
We think you need these skills to ace Account Manager (m/w/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an Account Manager or in customer service. Emphasise your communication skills in both German and English, as well as any software support experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-focused mindset and ability to build long-term relationships. Mention specific examples of how you've successfully managed accounts or resolved customer issues in the past.
Highlight Relevant Skills: In your application, clearly outline your problem-solving skills and structured work style. Provide examples of how you've remained professional and solution-oriented in challenging situations.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work with SiliconExpert and contribute to their mission. Mention your willingness to travel and how you can add value to their team.
How to prepare for a job interview at Arrow Electronics, Inc.
✨Know Your Customer
Before the interview, research SiliconExpert's customer base and understand their needs. Be prepared to discuss how you can enhance customer relationships and drive revenue growth based on your findings.
✨Demonstrate Communication Skills
As an Account Manager, excellent communication is key. Practice articulating your thoughts clearly and confidently in both German and English. Consider preparing examples of how you've successfully communicated with clients in the past.
✨Showcase Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your ability to remain professional and solution-oriented, especially in difficult situations.
✨Understand the Sales Process
Familiarise yourself with the sales process and solutions selling. Be prepared to explain how you would create selling opportunities within assigned customers and how you would approach upselling and renewals.
