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- Tasks: Join our team as a Customer Service Agent, supporting clients and resolving queries daily.
- Company: Arrow ECS is a global tech enablement company delivering innovative IT solutions.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Be part of a dynamic team, enhance your communication skills, and make a real impact.
- Qualifications: Experience in customer service and office administration; fluent in English and proficient in MS Excel.
- Other info: This role offers a permanent contract after a 6-month probation period.
The predicted salary is between 28800 - 43200 £ per year.
Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's leading technology manufacturers and their channel partners that serve commercial and government markets.
We are looking for an ambitious Customer Service Agent to join the team based in Newmarket (onsite position). After the probation period, a hybrid model will be applicable (3 days office/2 days home). There are 5 excellent Customer Service Agents, including a Team Leader. They are the main point of contact for our UK & Ireland based clients, guiding our customers through the post-sales process. If you are enthusiastic, confident and love talking to other people - this role was created for you!
The Customer Service Agent at Arrow will work as part of a busy team providing excellent Customer Service to Arrow customers. You will be responsible for providing day-to-day sales support and customer service activities for assigned accounts.
What will you be doing at Arrow ECS?
- Providing support to customers and internal Account Managers in the day-to-day running of the accounts and assisting with customer queries.
- Liaising with other departments internally e.g.: Purchasing, Accounts, Dispatch, Technical Consultants, to fulfil customer requirements/queries, organizing shipments etc.
- Resolving queries and raising credit where necessary.
- General administration duties: preparing reports etc.
- Updating customers of delivery expectations.
What are we looking for?
- Experience in the office/administration job and Customer Service.
- Business fluency in English.
- Good working knowledge of all Microsoft tools - especially MS Excel.
- Understands the sales process and the importance of customers.
- Highly motivated, with a pro-active approach to their workload.
- Good organization skills - Able to work on their own.
- Team player.
What is in it For You?
- This is a full-time position.
- Permanent contract with 6 months' probation period.
- Competitive and attractive employee compensation package.
- Reliable & trusting work environment.
- Cooperative team with flat structures and communication.
- Professional and personal development.
Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.
Do you see yourself as our future colleague? If yes - send us your application.
Customer Service Agent employer: Arrow Electronics, Inc
Contact Detail:
Arrow Electronics, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with Arrow's products and services. Understanding what they offer will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during any discussions.
✨Tip Number 2
Brush up on your Microsoft Excel skills, as this role requires good working knowledge of the tool. Consider taking a quick online course or watching tutorials to ensure you're comfortable with data management and reporting.
✨Tip Number 3
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios with a friend can help you feel more confident and prepared for real-life interactions.
✨Tip Number 4
Network with current or former employees of Arrow ECS on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'sales support', 'customer queries', and 'team player' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention your communication skills and how you enjoy helping customers, as these are key traits for a Customer Service Agent at Arrow.
Showcase Relevant Skills: In your application, emphasise your proficiency in Microsoft tools, especially MS Excel. Provide examples of how you've used these skills in previous roles to solve problems or improve processes.
Highlight Teamwork Experience: Since the role involves working closely with a team, include examples of past experiences where you successfully collaborated with others. This will show that you can thrive in a cooperative environment.
How to prepare for a job interview at Arrow Electronics, Inc
✨Show Your Enthusiasm
As a Customer Service Agent, your enthusiasm is key. Make sure to express your passion for helping others and your excitement about the role during the interview. This will demonstrate that you are a great fit for the team.
✨Demonstrate Your Communication Skills
Since the role involves liaising with clients and internal teams, showcase your communication skills. Be clear and articulate in your responses, and provide examples of how you've effectively communicated in past roles.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss specific instances where you've resolved customer queries or issues. This will show that you understand the importance of customer satisfaction and can handle challenges proactively.
✨Familiarise Yourself with Microsoft Tools
Given the emphasis on Microsoft tools, especially Excel, brush up on your skills. Be ready to discuss how you've used these tools in previous roles to manage data or improve processes.
