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- Tasks: Support customers and manage queries in a dynamic team environment.
- Company: Join Arrow, a global tech enablement leader solving complex business challenges.
- Benefits: Enjoy a hybrid work model after probation, competitive pay, and professional development.
- Why this job: Be part of a supportive team, enhance your skills, and make a real impact.
- Qualifications: Experience in customer service and office roles; fluent in English and skilled in Microsoft tools.
- Other info: Arrow values diversity and offers equal opportunities for all applicants.
The predicted salary is between 24000 - 36000 £ per year.
Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's leading technology manufacturers and their channel partners that serve commercial and government markets.
We are looking for an ambitious Customer Service Agent to join the team based in Newmarket (onsite position). After the probation period, a hybrid model will be applicable (3 days office/2 days home). There are 5 excellent Customer Service Agents, including a Team Leader. They are the main point of contact for our UK & Ireland based clients, guiding our customers through the post-sales process. If you are enthusiastic, confident and love talking to other people - this role was created for you!
The Customer Service Agent at Arrow will work as part of a busy team providing excellent Customer Service to Arrow customers. You will be responsible for providing day-to-day sales support and customer service activities for assigned accounts.
What will you be doing at Arrow ECS?
- Providing support to customers and internal Account Managers in the day-to-day running of the accounts and assisting with customer queries.
- Liaising with other departments internally e.g.: Purchasing, Accounts, Dispatch, Technical Consultants, to fulfil customer requirements/queries, organizing shipments etc.
- Resolving queries and raising credit where necessary.
- General administration duties: preparing reports etc.
- Updating customers of delivery expectations.
What are we looking for?
- Experience in the office/administration job and Customer Service.
- Business fluency in English.
- Good working knowledge of all Microsoft tools - especially MS Excel.
- Understands the sales process and the importance of customers.
- Highly motivated, with a pro-active approach to their workload.
- Good organization skills - Able to work on their own.
- Team player.
What is in it For You?
- This is a full-time position.
- Permanent contract with 6 months' probation period.
- Competitive and attractive employee compensation package.
- Reliable & trusting work environment.
- Cooperative team with flat structures and communication.
- Professional and personal development.
Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.
Do you see yourself as our future colleague? If yes - send us your application.
Contact Detail:
Arrow Electronics, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with Arrow's products and services. Understanding what the company offers will help you engage more effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your Microsoft Excel skills. Since the job requires good working knowledge of Excel, being proficient in data management and reporting will set you apart from other candidates.
✨Tip Number 3
Practice your communication skills. As a Customer Service Agent, you'll be the main point of contact for clients, so being able to convey information clearly and confidently is crucial.
✨Tip Number 4
Show your team spirit! Highlight any previous experience working in a team environment, as this role requires collaboration with colleagues across various departments.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'sales support', 'customer queries', and 'team player' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities listed, such as your experience with Microsoft tools and your proactive approach.
Showcase Communication Skills: Since the role involves liaising with clients and internal teams, emphasise your communication skills in your application. Provide examples of how you've successfully resolved customer queries or collaborated with colleagues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Arrow Electronics, Inc
✨Show Your Enthusiasm
As a Customer Service Agent, your enthusiasm is key. Make sure to express your passion for helping others and your excitement about the role during the interview. This will demonstrate that you are a great fit for the team.
✨Demonstrate Your Communication Skills
Since the role involves liaising with clients and internal teams, showcase your communication skills. Be clear and articulate in your responses, and provide examples of how you've effectively communicated in past roles.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss specific instances where you've resolved customer queries or issues. This will show that you understand the importance of customer satisfaction and can handle challenges proactively.
✨Familiarise Yourself with Microsoft Tools
Given the emphasis on Microsoft tools, especially Excel, brush up on your skills. Be ready to discuss how you've used these tools in previous roles to manage data or support customer service tasks.
