Overview
In this role you drive Services sales growth across the Professional Services portfolio while coordinating delivery and resources. You will work closely with internal teams, Arrow Authorised Programme Partners (AAPPs) and customers to scope, quote, and deliver engagements. The role blends business development with project coordination, ensuring timely communication and accurate records. You’ll balance multiple priorities in a team-oriented, client-focused environment and contribute to cross-team opportunities and partner relationships.
Pay / Benefits
- 25 days annual leave
- Pension scheme
- Life assurance
- Private medical healthcare
- Gymflex
- Ride2Work
Responsibilities
- Allocate consultancy resources and liaison between consultants, AAPPs, Account Managers, BDMs and resellers/customers
- Ensure documentation is complete and engagement information is accurate and timely
- Coordinate and communicate precise information to all parties involved in engagements
- Ensure timely invoicing of completed engagements
- Administer the Services Software to maintain a central database of consultancy and customer data
- Raise departmental purchase orders
- Undertake ad-hoc tasks as directed by Services Management
- Proactively generate incremental business through account development
- Qualify quotes to meet customer requirements and assist with queries
- Arrange customer meetings for external resources
- Attend key account review meetings
- Work with Arrow ECS teams to identify new partners and opportunities
- Develop and nurture relationships with key decision makers in target resellers and AAPPs
Key requirements
- Experience in a busy team environment
- Proven organisational skills and competence with in-house Services Software systems
- Good knowledge of Microsoft Office (Excel, Outlook, Teams, Word, PPT)
- Attention to detail
- Excellent interpersonal and communication skills
- Enthusiastic and flexible attitude
- Good all-round IT knowledge
- Experience in sales, forecasting and opportunity management
- Strong written and verbal communication
- Strong team player with cross-functional collaboration
- Sales/Account management experience
- Good customer service skills on phone and face-to-face
- Target and performance driven
- Strong relationship building
- Commercial negotiation experience (advantageous)
- Conflict management experience beneficial
- Relationship building
- Communication (verbal)
- Team collaboration
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
Services Sales Specialist in Harrogate employer: Arrow ECS
At Arrow Global Components, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Technical Sales Engineers enjoy flexible working hours, competitive performance-based compensation, and ample opportunities for professional growth within a supportive team environment. Located in the South-West of the UK, our employees benefit from strong relationships with industry leaders and a commitment to maintaining a healthy work-life balance.
