At a Glance
- Tasks: Engage with clients, manage relationships, and drive the adoption of Citrix solutions.
- Company: Join Arrow Enterprise Computing Solutions, a leader in tech innovation.
- Benefits: Competitive salary, bonuses, health insurance, and 25 days paid time off.
- Other info: Opportunities for career advancement in an inclusive work environment.
- Why this job: Be part of a dynamic team driving growth and innovation in technology.
- Qualifications: Experience in technical account management and strong understanding of Citrix solutions.
The predicted salary is between 40500 - 49500 £ per year.
About Us
Join Arrow Enterprise Computing Solutions, a leading innovator in the technology sector, dedicated to providing cutting-edge solutions and fostering a dynamic work culture. Our mission is to drive growth and innovation through strategic partnerships and exceptional talent.
Role Summary
As a Citrix Customer Success Engineer you will be responsible for technical relationships with partners and customers managing and expanding existing sales and winning new logo sales with clients.
Key Responsibilities
- Client Engagement & Relationship Management: Act as the primary technical point of contact for key strategic clients, fostering deep relationships and trust to ensure long-term business growth. Proactively manage and grow existing accounts, identifying opportunities to expand the use of Citrix solutions. Develop a thorough understanding of each client’s business objectives, needs, and technical challenges. Collaborate closely with partners and clients to implement tailored strategies that leverage the full Citrix portfolio. Ensure high levels of client satisfaction by consistently delivering value and providing proactive support throughout the client lifecycle.
- Portfolio Adoption & Solution Delivery: Drive the adoption of Citrix solutions, ensuring clients fully realize the value of the products. Work with clients to identify gaps in their IT capabilities and propose solutions that align with their long-term business goals. Collaborate with technical teams and partners to deliver solution demonstrations, workshops, and proof-of-concepts (POCs) to showcase the capabilities of Citrix solutions. You will collaborate with the SE team in the technical relationship with Citrix. Assist the internal product team in promoting IT solutions and providing technical support to business partners. Advise business partners on selecting appropriate solutions for end customers through various communication channels, including email, phone, virtual meetings, and on-site visits. Educate business partners and end customers about products and technologies, often through webinars, workshops, or conferences. Support business partners and their end customers during solution testing (Proof of Concept) and implementations at end customer sites.
- Sales Growth & Revenue Retention: Contribute to sales to meet and exceed new logo revenue, retention and growth sales targets by successfully promoting and winning the technical aspects of customer and partner sales. Identify technical and solution risks to accounts and work proactively to mitigate client churn, securing long-term solutions. Participate in quarterly business reviews (QBRs) with clients, providing insights on the performance of solutions and offering recommendations for optimization.
- Collaboration & Internal Alignment: Work closely with internal teams, including sales, engineering, customer success, and technical support, to ensure client needs are met. Act as a client advocate within Arrow and Citrix, providing feedback to product management and development teams to drive product improvements. Collaborate with marketing and sales leadership to develop targeted campaigns and initiatives that promote Citrix solutions.
Who are We Looking for:
- Proven experience in technical account management, solutions enablement or technical sales within the technology sectors.
- Strong understanding of Citrix solutions (or similar technologies) and their role in a comprehensive IT strategy.
- Experience in installing, managing and maintaining offerings such as Citrix App and Desktop virtualisation, XenServer, Endpoint management and NetScaler application delivery and security offerings.
- Fluency in English.
- Good communication and negotiation skills.
- Self-motivated with a hardworking and proactive approach.
- Effective communication with people at all levels.
- Problem solving and capacity to follow through on a task to conclusion.
- Excellent relationship-building skills.
- Demonstrated ability to achieve and exceed revenue retention and growth targets.
- Willingness to travel up to 60% of the time for client meetings and events.
- Ability to work independently, prioritise effectively, and manage territory-level responsibilities.
- UK Based.
Preferred:
- Experience with strategic sales initiatives and marketing collaborations.
Skills and Attributes
- Strong leadership and management capabilities.
- Excellent communication, negotiation, and influencing skills.
- Ability to connect, enthuse, and mobilise others.
- Deep understanding of vendor strategies and ability to evangelise vendor propositions.
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package including health insurance, pension contributions, and paid time off - 25 days per year.
- Company car or Car Allowance.
- Opportunities for career advancement and professional development.
- A dynamic, inclusive work environment with a focus on innovation and collaboration.
If you are a strategic thinker with a passion for sales and innovation, we invite you to apply for this position and be part of our dynamic team driving growth and success at Arrow.
Citrix Customer Succes Engineer employer: Arrow ECS
Arrow ECS is an excellent employer for those seeking a dynamic and supportive work environment, particularly in the realm of Microsoft Security. With a strong focus on professional development, employees benefit from competitive compensation and opportunities to collaborate with industry leaders like Microsoft, fostering both personal and career growth. The company's commitment to innovation and teamwork makes it an attractive place for individuals looking to make a meaningful impact in cybersecurity.
StudySmarter Expert Advice🤫
We think this is how you could land Citrix Customer Succes Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Arrow ECS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Arrow ECS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Citrix Customer Succes Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Arrow ECS:Your cover letter is your chance to shine! Tell us why you want to work at Arrow ECS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Arrow ECS!
How to prepare for a job interview at Arrow ECS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
