At a Glance
- Tasks: Drive membership growth and engagement while building relationships in a vibrant community.
- Company: ARRIBA, a unique private House celebrating Spanish culture and hospitality.
- Benefits: Competitive salary, performance bonuses, and clear career progression opportunities.
- Other info: Exciting opportunity for growth within a prestigious hospitality platform.
- Why this job: Join a dynamic team where business meets creativity and make a real impact.
- Qualifications: Experience in membership management or luxury hospitality; passion for culture is a plus.
Head of Membership – ARRIBA
Location: London, W1W
Salary: £60,000 - £70,000 per annum + performance-driven milestone bonuses
Reporting to: CEO
About ARRIBA
ARRIBA is a private House set above Arros QD, created for those who move naturally between culture and business. At its heart, ARRIBA is designed for the thinkers; where ideas are exchanged, relationships are formed, and memorable moments unfold within a community that feels both curated and effortless. Inspired by the spirit of Spain and Latin America, ARRIBA is built around the traditions of sharing, hospitality and bringing exceptional people together.
Home to one of London's finest collections of Spanish wine, the House offers members privileged access to rare and fine wines and a carefully curated programme of dining, cultural and social experiences.
Through art, music, wine and gastronomy, ARRIBA celebrates Spanish and Hispanic culture while fostering a community of ambitious, culturally engaged individuals. A place where business and creativity intersect, and where every introduction, conversation and gathering has the potential to lead somewhere remarkable.
The Role
Working closely with the CEO and the Arros QD team, the Head of Membership will be the driving force behind our community.
You will be responsible for strategic membership growth, fostering deep member engagement, managing brand ambassador relationships, and championing the overall evolution of the ARRIBA community.
Key Responsibilities
- Growth & Strategy: Develop and execute robust acquisition strategies to hit membership milestone targets while maintaining Arriba´s curated exclusivity.
- Member Engagement: Act as the face of the club, building meaningful relationships with members, understanding their needs, and ensuring high retention rates.
- Ambassador & Committee Management: Build and nurture a network of influential brand ambassadors and committee members to drive organic, high-quality referrals.
- Programming Collaboration: Work alongside the events and hospitality teams to ensure cultural, wine, and dining experiences align with member expectations.
- Data & Reporting: Track membership metrics, onboarding pipelines, and retention data, reporting directly to the CEO.
About You
- Experience: Proven track record in membership management, high-end hospitality, luxury brand relations, or private members' clubs (London experience preferred).
- Networker by Nature: You possess exceptional interpersonal skills, moving effortlessly between the worlds of business, culture, and luxury hospitality.
- Commercially Sharp: You understand the balance between curated community-building and hitting revenue/growth targets.
- Cultural Alignment: A passion for gastronomy, wine, and Spanish/Hispanic culture is highly desirable.
- Qualifications: Fluent English is essential. Conversational or professional Spanish is highly advantageous but not mandatory.
Future Development & Benefits
ARRIBA is being built as a significant, long-term hospitality and membership platform. Upon successful achievement of initial growth objectives—including the successful scaling of the community and future expansion plans—this role will be formally reviewed by the CEO, offering a clear pathway to progress into a broader, more senior position within the wider business.
Head of Membership ARRIBA employer: Arros QD
ARRIBA is an exceptional employer located in the vibrant heart of London, offering a unique blend of culture and business within a private members' club. With a focus on fostering a curated community, employees benefit from a dynamic work environment that encourages personal growth and creativity, alongside competitive salaries and performance-driven bonuses. The opportunity to engage with influential individuals and participate in exclusive cultural experiences makes ARRIBA a truly rewarding place to work for those passionate about hospitality and Spanish culture.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Membership ARRIBA
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Arros QD. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Arros QD
Don't be shy about reaching out to Arros QD directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Membership ARRIBA
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Arros QD and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Arros QD
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
