Team Leader

About Us: At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Inspired by Italian food, culture, and tradition, our stores are a destination for coffee lovers and food enthusiasts alike. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, and salads, and most importantly, the warm, inviting atmosphere that makes our café a beloved gathering spot. Whether it’s a quick espresso or a leisurely afternoon with friends, we strive to offer our customers an exceptional experience every time they visit.

Job Description: We are seeking an enthusiastic and experienced Team Leader. You will fully support and assist the Store Manager and Assistant Manager making sure every shift runs smoothly, and your shop achieves excellence in all areas. This role is ideal for someone who is passionate about coffee, thrives in a dynamic environment, and is excited about helping to manage a busy store. If you have a deep appreciation for quality, a commitment to exceptional service, and a passion for leadership, we want to hear from you!

Key Responsibilities:

1. Leadership & Team Management:
   • Support the Store Manager & Assistant Manager in leading your team to consistently deliver exceptional customer service.
   • Foster a positive and inclusive work environment by coaching, training, and supporting team members.
   • Act as the Manager on Duty in the absence of the Store Manager and Shift Manager responsible for the smooth running of the shop, managing the team and raising any issues.
2. Operational Management:
   • Support the Store Manager & Shift Manager in all aspects of store operations, including staffing and inventory management.
   • Ensure high standards of product quality, cleanliness, and store presentation are maintained at all times.
   • Monitor inventory levels, and place orders for supplies as needed.
   • Handle customer enquiries, feedback, and complaints with professionalism and empathy.
3. Sales & Financial Performance:
   • Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives.
4. Compliance & Safety:
   • Ensure compliance with company policies, procedures, and health and safety regulations.
   • Maintain a thorough understanding of food safety regulations and best practices.

Skills & Experience:

• Proven experience as a Team Leader/Supervisor, in a café or hospitality environment.
• Strong barista skills with a solid understanding of coffee preparation techniques and espresso equipment.
• Demonstrated ability to lead and motivate a team in a fast-paced environment.
• Excellent communication, interpersonal, and leadership skills.
• Strong problem-solving abilities and a proactive approach to challenges.
• Keen attention to detail, with a commitment to maintaining high standards of quality and cleanliness.
• Flexible and adaptable, with availability to work early mornings, evenings, weekends, and holidays.
• Passionate about creating memorable customer experiences and fostering a positive workplace culture.

Benefits:

• Competitive hourly rate: £13.80 per hour.
• Opportunities for career advancement and professional development.
• Complimentary meal during full shifts.
• Generous employee discounts.
• Referral programme with potential to earn up to £250.
• Company pension.
• 28 days of holiday.
• Eligibility for the Store Bonus Scheme.
• A dynamic, supportive, and fun work environment.

Other Details:

• Experience: Required.
• Languages: English required.
• Employment: Full-time.
• Schedule: Working days are Monday to Sunday, with shifts scheduled to ensure coverage throughout the week.

Join Us: If you\’re ready to take the next step in your career and help lead a passionate team dedicated to providing exceptional service, we\’d love to hear from you! Apply now to join the ARRO Coffee family and make a difference in the lives of our customers and team members alike.

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