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For Companies At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and manage store operations.
- Company: ARRO Coffee, a vibrant café inspired by Italian culture.
- Benefits: Competitive pay, career growth, free meals, and generous discounts.
- Why this job: Join a fun environment and make a real impact on customer experiences.
- Qualifications: Experience in leadership and strong barista skills required.
- Other info: Flexible shifts with opportunities for professional development.
The predicted salary is between 28000 - 42000 £ per year.
At ARRO Coffee, we are seeking an enthusiastic and experienced Team Leader. You will fully support and assist the Store Manager ensuring every shift runs smoothly, and your shop achieves excellence in all areas. This role is ideal for someone who is passionate about coffee, thrives in a dynamic environment, and is excited about helping to manage a busy store. If you have a deep appreciation for quality, a commitment to exceptional service, and a passion for leadership, we want to hear from you!
Benefits
- Competitive hourly rate: £13.80 per hour
- Opportunities for career advancement and professional development
- Complimentary meal during full shifts
- Generous employee discounts
- Referral programme with potential to earn up to £250
- Company pension
- 28 days of holiday
- Eligibility for the Store Bonus Scheme
- A dynamic, supportive, and fun work environment
Other Details
- Experience: Required
- Languages: English required
- Employment: Full-time
- Schedule: Working days Monday to Sunday, with shifts scheduled to ensure coverage throughout the week
Key Responsibilities
- Leadership & Team Management: Support the Store Manager & Assistant Manager in leading your team to consistently deliver exceptional customer service. Foster a positive and inclusive work environment by coaching, training, and supporting team members. Act as the Manager on Duty in the absence of the Store Manager and Shift Manager responsible for the smooth running of the shop, managing the team and raising any issues.
- Operational Management: Support the Store Manager & Shift Manager in all aspects of store operations, including staffing and inventory management. Ensure high standards of product quality, cleanliness, and store presentation are maintained at all times. Monitor inventory levels, and place orders for supplies as needed. Handle customer enquiries, feedback, and complaints with professionalism and empathy.
- Sales & Financial Performance: Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives.
- Compliance & Safety: Ensure compliance with company policies, procedures, and health and safety regulations. Maintain a thorough understanding of food safety regulations and best practices.
Skills & Experience
- Proven experience as a Team Leader/Supervisor, in a café or hospitality environment
- Strong barista skills with a solid understanding of coffee preparation techniques and espresso equipment
- Demonstrated ability to lead and motivate a team in a fast-paced environment
- Excellent communication, interpersonal, and leadership skills
- Strong problem-solving abilities and a proactive approach to challenges
- Keen attention to detail, with a commitment to maintaining high standards of quality and cleanliness
- Flexible and adaptable, with availability to work early mornings, evenings, weekends, and holidays
- Passionate about creating memorable customer experiences and fostering a positive workplace culture
Join Us
If you’re ready to take the next step in your career and help lead a passionate team dedicated to providing exceptional service, we’d love to hear from you! Apply now to join the ARRO Coffee family and make a difference in the lives of our customers and team members alike.
About Us
At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Inspired by Italian food, culture, and tradition, our stores are a destination for coffee lovers and food enthusiasts alike. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, and salads, and most importantly, the warm, inviting atmosphere that makes our café a beloved gathering spot. Whether it’s a quick espresso or a leisurely afternoon with friends, we strive to offer our customers an exceptional experience every time they visit.
Team Leader in London employer: Arro Coffee
Contact Detail:
Arro Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out ARRO Coffee's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or handled a tough situation. This will help you shine during the interview and demonstrate your skills as a Team Leader.
✨Tip Number 3
Dress the part! When you go for your interview, wear something smart but comfortable. You want to look professional while also fitting in with the café's relaxed atmosphere.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team Leader in London
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let your love for coffee shine through! Share any experiences you have in the café or hospitality world, and how they’ve shaped your appreciation for quality brews and exceptional service.
Highlight Your Leadership Skills: As a Team Leader, we want to see how you’ve successfully led teams in the past. Use your application to showcase specific examples of how you've motivated and supported your team to achieve great results.
Be Personable and Professional: While we want to see your personality, remember to keep it professional. Use a friendly tone but ensure your application is well-structured and free from errors. This shows us you care about the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at ARRO Coffee!
How to prepare for a job interview at Arro Coffee
✨Know Your Coffee
As a Team Leader at ARRO Coffee, having a solid understanding of coffee preparation techniques is crucial. Brush up on your barista skills and be ready to discuss your favourite coffee blends and brewing methods during the interview. This shows your passion for the product and your commitment to quality.
✨Showcase Your Leadership Style
Prepare to talk about your previous experience in leading teams. Think of specific examples where you motivated your team or resolved conflicts. Highlight how you foster a positive work environment, as this aligns with ARRO Coffee's values of exceptional service and teamwork.
✨Demonstrate Problem-Solving Skills
In a fast-paced café environment, challenges can arise at any moment. Be ready to share examples of how you've tackled issues in the past, whether it's managing inventory shortages or handling customer complaints. This will illustrate your proactive approach and ability to maintain high standards.
✨Emphasise Customer Experience
ARRO Coffee prides itself on creating memorable customer experiences. Prepare to discuss how you would enhance customer satisfaction and loyalty. Share ideas on upselling strategies or promotional initiatives that could drive sales while ensuring customers leave happy.
