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For Companies At a Glance
- Tasks: Provide second-level tech support and manage modern workplace tools.
- Company: Join arrivia, a travel-focused company connecting people globally.
- Benefits: Enjoy work-life balance with a late shift and travel perks.
- Why this job: Make a real impact on how teams operate across the UK and US.
- Qualifications: 2+ years in desktop support, strong Windows and Office 365 skills.
- Other info: Explore new challenges and grow your technical skills in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
At arrivia, we use the power of travel to connect people to the world. To do that, our global team needs seamless, reliable technology. We are looking for a skilled IT Technician II to join our Uxbridge team. This isn’t just a "reset my password" role. You will be a key player in our global Information Systems department, supporting our enterprise-scale environment during a critical shift. You’ll handle complex escalations, manage modern cloud workplace tools, and ensure our staff has the technical heartbeat they need to create extraordinary travel memories for our customers.
What You’ll Do
- Solve Complex Issues: Provide second-level technical support for incidents and service requests via email, phone, and walk-ups.
- Master the Modern Workplace: Administer Office 365, Exchange Online, and Azure Active Directory, managing user lifecycles and modern communication groups.
- Optimize Endpoints: Use Microsoft Intune, Autopilot, and JAMF to manage a diverse fleet of Windows and Mac OS devices in a largely remote-ready environment.
- Manage Infrastructure: Handle OU creation, GPO management, and security group administration within Active Directory.
- Hardware & Assets: Support the full lifecycle of corporate assets—from imaging and assignment to troubleshooting printers, conferencing hardware, and network connectivity.
- Lead by Example: Document resolutions to grow our internal IT knowledge base and provide technical briefings to staff members.
What You’ll Bring
- Experience: 2+ years of progressive experience in a desktop support or IT environment.
- Technical Depth: Mid-to-advanced knowledge of Windows 10/11 and Windows Server Operating Systems.
- Cloud & Directory Savvy: Proven experience with Active Directory (GPOs, OUs) and Office 365 administration.
- Problem-Solving: The ability to perform complex analysis of PC hardware and office automation software.
- Communication: Superior customer service skills with the ability to build relationships through active listening and professional communication.
- Physical Readiness: Ability to lift and move hardware (up to 50 lbs / 22 kg) such as monitors, servers, and equipment pallets when required.
Why arrivia?
- Stay Curious: We encourage you to explore new challenges and grow your technical skills in an enterprise Azure environment.
- Work-Life Balance: This late-shift role (4:00 PM – 12:30 AM) is perfect for those who prefer an alternative schedule while supporting a global operation.
- Impact: Your work directly impacts how our teams operate across the UK and the US.
- The Perks: Travel is what we do! We want our team members to experience the world they help others see.
Are you ready for the adventure? If you have the technical grit and the customer-first mindset to keep our Uxbridge office running at peak performance, apply today!
IT Technician II in Uxbridge employer: arrivia
Contact Detail:
arrivia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician II in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to current employees at arrivia on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Technician II role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows, Office 365, and Active Directory. We want to see that you can handle those complex escalations like a champ!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to share specific examples of how you've tackled tricky tech issues in the past. We love hearing about real-life scenarios where you’ve made a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to the amazing work we do at arrivia.
We think you need these skills to ace IT Technician II in Uxbridge
Some tips for your application 🫡
Show Off Your Skills: When you’re writing your application, make sure to highlight your technical skills and experience. We want to see how your background aligns with the role of IT Technician II, so don’t hold back on showcasing your expertise in Windows, Office 365, and Active Directory!
Tailor Your Application: Take a moment to customise your application for us. Mention specific experiences that relate to the job description, like handling complex escalations or managing cloud tools. This shows us you’ve done your homework and are genuinely interested in joining our team.
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep it professional. Use clear language and structure your application well. A personal touch can go a long way, so feel free to share why you’re excited about the opportunity to work with us at arrivia!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts and let us know you’re ready for the adventure!
How to prepare for a job interview at arrivia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Office 365, and Active Directory. Be ready to discuss specific scenarios where you've solved complex issues or managed user lifecycles. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled tricky technical problems in the past. Think about times when you had to analyse hardware or software issues and how you resolved them. This will demonstrate your analytical skills and ability to think on your feet.
✨Communicate Like a Pro
Since this role involves a lot of customer interaction, practice your communication skills. Be ready to explain technical concepts in simple terms and show that you can build rapport with users. Active listening is key, so make sure you understand their needs before jumping into solutions.
✨Get Familiar with the Company Culture
Research arrivia and their approach to travel and technology. Understanding their mission and values will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the company, which can set you apart from other candidates.