At a Glance
- Tasks: Coordinate car park operations, onboarding new locations and resolving operational issues.
- Company: Join Arrive, a global leader in transforming urban mobility.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and continuous improvement.
- Why this job: Make a real impact on urban mobility and help cities become more livable.
- Qualifications: 2+ years in car park operations or client delivery with strong project coordination skills.
The predicted salary is between 35000 - 45000 £ per year.
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities. We’re driven by our values: Curiosity, Focus, and Together. Our North Star guides our work to help cities become more livable. As a global team, we are transforming urban mobility. Let’s grow better, together.
The Estate Operations Specialist joins our car park operations and enforcement function, playing a vital role in our mission to change the way the world parks. In this role, you will serve as the central coordinator between clients, Regional Operations Managers (ROMs), and internal teams. Your core focus is to onboard new locations into the enforcement estate and ensure existing locations remain operational, enforceable, and highly efficient. Acting as a primary point of contact, you will have a massive opportunity to impact estate uptime, drive reactivations, and resolve operational obstacles. This position offers a competitive base salary commensurate with experience.
How To Make An Impact
- Act as the primary point of contact for Regional Operations Managers (ROMs), Account Managers, and Project Managers regarding site onboarding, operational issues, and enforcement blockers.
- Coordinate the onboarding of new locations, tracking progress closely with internal teams to eliminate launch delays and achieve quick enforcement go-live statuses.
- Liaise directly with clients, tenants, residents, and stakeholders regarding operational issues, site launches, migrations, and reactivations.
- Monitor the live site estate alongside compliance, support, hardware, appeals, and operations teams to maintain continuous enforcement and resolve site-level issues.
- Identify inactive or unenforceable sites, executing coordinated actions to restore enforcement while keeping portal settings and configurations accurate.
- Maintain thorough site-level documentation, authority tracking, and escalation records to support continuous improvement and operational efficiency.
About You
You are a resilient, proactive, and solution-focused professional who thrives in a collaborative environment. With excellent written and verbal communication skills, you naturally excel at stakeholder engagement, conflict resolution, and cross-functional collaboration. You possess outstanding attention to detail and strong organizational skills, allowing you to manage multiple concurrent projects, priorities, and SLA tracking seamlessly. You are adaptable and excited to utilize your strengths to drive operational excellence. You are proficient working with and manipulating data using spreadsheets and CRMs.
Your Background
- 2+ years of experience in car park operations, estate management, field operations support, or client delivery.
- Proven experience managing site launches, operational delivery, or client onboarding.
- Demonstrated capability in stakeholder management and working across multiple teams to deliver operational outcomes.
- Strong project coordination skills coupled with proficiency in CRM and business systems.
This role is a hybrid role (3 days in the office, 2 days of remote work), based in our London office.
About Us
Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.
Hybrid Car Park Operations Lead – Onboarding & Uptime in London employer: Arrive
Arrive is an exceptional employer that champions innovation and collaboration in the heart of London. With a strong focus on employee growth, we provide ample opportunities for professional development within a supportive and agile work culture. Our commitment to fostering psychological safety ensures that every team member can thrive while contributing to impactful solutions in urban mobility.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Car Park Operations Lead – Onboarding & Uptime in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Arrive and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Arrive!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Arrive keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Hybrid Car Park Operations Lead – Onboarding & Uptime in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Arrive:This is your chance to really connect with the team at Arrive. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Arrive
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Arrive.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Arrive that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Arrive. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
