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- Tasks: Provide top-notch customer service and maintain Flowbird equipment on-site.
- Company: Join a dynamic team focused on delivering exceptional service.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth.
- Why this job: Be the face of our brand and make a real difference for customers.
- Qualifications: Enthusiastic attitude and strong communication skills required.
- Other info: Flexible working hours with a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
Field Service Technicians are the first point of face-to-face contact for our customers. They provide support to the Regional Service Manager in the form of first line customer liaison, service and repair of Flowbird equipment as well as quality control of support activities. We are looking for an enthusiastic, energetic, and confident individual who can provide world-class customer service to our customers and partners.
Responsibilities
- Carry out on-site preventative maintenance and reactive repairs to Flowbird equipment to a defined standard.
- Coordinating the prioritization of all active response and scheduled calls to ensure that defined targets of response are achieved.
- Carry out diagnostic tests, checks, and fixes on customers' equipment through to resolution.
- Contribute to a first time fix standard and client oriented approach focused upon the end users' satisfaction.
- Assist with the implementation of new equipment or the upgrade of existing equipment as required. Occasional installation work is also a feature of the post.
- Work within a field service team delivering on site support covering 08:00 - 17:00.
- Communicate with all levels of staff both verbally and written, escalating major issues to the management team as appropriate.
- Be able to complete all documents and administrative tasks on time, to agreed company standards.
Field Service Technician in London employer: Arrive
Contact Detail:
Arrive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician in London
✨Tip Number 1
Get to know the company inside out! Research Flowbird and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! As a Field Service Technician, you'll be the face of the company. Role-play scenarios with friends or family to boost your confidence in handling various customer interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take on the challenge!
We think you need these skills to ace Field Service Technician in London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you're not just looking for a job, but that you're excited about the opportunity to help our customers and partners.
Tailor Your Experience: Make sure to highlight any relevant experience you have with field service or technical support. We love seeing how your background aligns with the responsibilities of the Field Service Technician role, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Arrive
✨Know Your Equipment
Before the interview, make sure you’re familiar with Flowbird equipment and its functionalities. Brush up on common issues and repairs that Field Service Technicians typically handle. This will show your enthusiasm and readiness to tackle the job head-on.
✨Demonstrate Customer Service Skills
Since this role is all about providing world-class customer service, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your communication skills and how you handle difficult situations with confidence.
✨Show Your Team Spirit
Field Service Technicians often work within a team, so be ready to discuss how you collaborate with others. Share specific instances where you’ve worked effectively in a team setting, and how you contribute to achieving common goals.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through a scenario where you diagnosed and fixed an issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
