At a Glance
- Tasks: Coordinate car park operations and ensure efficient site onboarding and management.
- Company: Join Arrive, a global leader in transforming urban mobility.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and operational excellence.
- Why this job: Make a real impact on how cities park and improve urban living.
- Qualifications: 2+ years in car park operations or client delivery with strong project coordination skills.
The predicted salary is between 35000 - 45000 £ per year.
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities. We’re driven by our values: Curiosity, Focus, and Together. Our North Star guides our work to help cities become more livable. As a global team, we are transforming urban mobility. Let’s grow better, together.
The Estate Operations Specialist joins our car park operations and enforcement function, playing a vital role in our mission to change the way the world parks. In this role, you will serve as the central coordinator between clients, Regional Operations Managers (ROMs), and internal teams. Your core focus is to onboard new locations into the enforcement estate and ensure existing locations remain operational, enforceable, and highly efficient. Acting as a primary point of contact, you will have a massive opportunity to impact estate uptime, drive reactivations, and resolve operational obstacles. This position offers a competitive base salary commensurate with experience.
How To Make An Impact
- Act as the primary point of contact for Regional Operations Managers (ROMs), Account Managers, and Project Managers regarding site onboarding, operational issues, and enforcement blockers.
- Coordinate the onboarding of new locations, tracking progress closely with internal teams to eliminate launch delays and achieve quick enforcement go-live statuses.
- Liaise directly with clients, tenants, residents, and stakeholders regarding operational issues, site launches, migrations, and reactivations.
- Monitor the live site estate alongside compliance, support, hardware, appeals, and operations teams to maintain continuous enforcement and resolve site-level issues.
- Identify inactive or unenforceable sites, executing coordinated actions to restore enforcement while keeping portal settings and configurations accurate.
- Maintain thorough site-level documentation, authority tracking, and escalation records to support continuous improvement and operational efficiency.
About You
You are a resilient, proactive, and solution-focused professional who thrives in a collaborative environment. With excellent written and verbal communication skills, you naturally excel at stakeholder engagement, conflict resolution, and cross-functional collaboration. You possess outstanding attention to detail and strong organizational skills, allowing you to manage multiple concurrent projects, priorities, and SLA tracking seamlessly. You are adaptable and excited to utilize your strengths to drive operational excellence. You are proficient working with and manipulating data using spreadsheets and CRMs.
Your Background
- 2+ years of experience in car park operations, estate management, field operations support, or client delivery.
- Proven experience managing site launches, operational delivery, or client onboarding.
- Demonstrated capability in stakeholder management and working across multiple teams to deliver operational outcomes.
- Strong project coordination skills coupled with proficiency in CRM and business systems.
This role is a hybrid role (3 days in the office, 2 days of remote work), based in our London office.
About Us
Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.
Estate Operations Specialist in London employer: Arrive
Arrive is an exceptional employer that champions innovation and collaboration in the heart of London. With a strong focus on employee growth, we provide ample opportunities for professional development within a supportive and agile work culture. Our commitment to fostering psychological safety ensures that every team member can thrive while contributing to impactful solutions in urban mobility.
StudySmarter Expert Advice🤫
We think this is how you could land Estate Operations Specialist in London
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Arrive.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Arrive. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Estate Operations Specialist in London
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Arrive, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Arrive and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Arrive. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Arrive
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Arrive.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Arrive.
