Field Service Technician

Field Service Eechnicians are the first point of face-to-face contact for our customers. They provide support to the Regional Service Manager in the form of first line customer liaison, service and repair of Flowbird equipment as well as quality control of support activities. We are looking for an enthusiastic, energetic, and confident individual who can provide world-class customer service to our customers and partners.

Responsibilities

• Carry out on-site preventative maintenance and reactive repairs to Flowbird equipment to a defined standard
• Coordinating the prioritization of all active response and scheduled calls to ensure that defined targets of response are achieved
• Carry out diagnostic tests, checks, and fixes on customers equipment through to resolution
• Contribute to a first time fix standard and client oriented approach focused upon the end users satisfaction.
• Assist with the implementation of new equipment or the upgrade of existing equipment as required. Occasional installation work is also a feature of the post
• Work within a field service team delivering on site support covering 08:00 – 17:00
• Communicate with all levels of staff both verbally and written, escalating of major issues to the management team as appropriate.
• Be able to complete all documents and administrative tasks on time, to agreed company standards