At a Glance
- Tasks: Support clients and teams, configure software, and make a real impact on urban mobility projects.
- Company: Join Arrive, a global leader in transforming urban mobility with a collaborative culture.
- Benefits: Entry-level training, career development, and a supportive team environment.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Be part of an exciting journey to create livable cities and enhance travel experiences.
- Qualifications: Customer service experience and a willingness to learn new technologies.
The predicted salary is between 30000 - 40000 £ per year.
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities. Our people and our values help us make it happen. We Arrive Curious, Focused and Together. Our values guide us to be at our best for our customers, the cities and communities we serve, and ourselves. As a global team, we are transforming urban mobility.
The Role
We have an opportunity in our Professional Services team for a Partner Success Representative to join us on an 18‑month fixed‑term basis (maternity cover) in the Basingstoke office. This is an exciting and unique opportunity as you'll have the chance to get involved in various projects, making a real impact whilst being supported to develop. As a member of this team, you will be the first port of call for product expertise, knowledge and assistance to all areas of the business, along with using our internal configuration software to meet client requests and project roadmaps on a daily basis. The successful candidate will receive entry‑level training and necessary guidance to help them fulfil this position in the business and will be given the opportunity to develop core competencies both in technical and interpersonal skills.
How To Make An Impact
- Configuring and deploying implementations for new and existing clients (including client visits or product demonstrations where required)
- Providing ongoing support both externally and internally (to Project Managers, Product, Sales and Finance)
- Creating and maintaining documentation (including internal processes or step by step guides), with the freedom of bringing new ideas to the table within an open team
- Fault finding and stakeholder collaboration (investigating bugs and testing new features in our system, engaging in development sessions to represent and reach resolutions on behalf of the team)
- Use of technical skills and systems (our internal configuration software, JIRA, ServiceNow ticketing portal, SQL, opportunity to use JavaScript and HTML where required)
Personal Skills We Are Looking For
- Able to prioritise, manage and track multiple activities and tasks
- Excellent verbal and written communication
- Attention to detail, an analytical thinker
- Willingness and ability to embrace change and learn new technologies
- Receptive and a fast learner
- Enthusiastic approach and “can‑do” attitude
- Resilient, copes well under heavy workloads
- Strong Customer Service ethos
Your background & Key Requirements
- Previous experience working in a customer or client‑facing role
- Numerate and literate
- Proficient in the use of modern PC technologies and software
- Must possess the existing right to work in the UK (Please note: we do not provide visa sponsorship or relocation support for this position)
Candidates are expected to attend the Basingstoke office at least one or two days per week.
Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision‑makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data‑driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function; it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.
Partner Success Representative (Maternity Cover) in Basingstoke employer: Arrive
Arrive is an exceptional employer that champions innovation and collaboration in the heart of London. With a strong focus on employee growth, we provide ample opportunities for professional development within a supportive and agile work culture. Our commitment to fostering psychological safety ensures that every team member can thrive while contributing to impactful solutions in urban mobility.
