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For Companies At a Glance
- Tasks: Lead and inspire teams to deliver exceptional bus services across multiple sites.
- Company: Join Arriva, a values-driven company transforming public transport.
- Benefits: Competitive salary, car allowance, bonus, and excellent benefits.
- Why this job: Make a real impact on safety, sustainability, and community connections.
- Qualifications: Proven leadership in operational roles with P&L responsibility.
- Other info: Empower your career while shaping the future of bus transport.
The predicted salary is between 36000 - 60000 £ per year.
Location: Yorkshire region (Wakefield Head Office)
Salary: Competitive + Car Allowance + Bonus + Excellent Benefits
Lead. Inspire. Deliver.
At Arriva, we’re on a mission to deliver safe, reliable, and sustainable bus services that connect communities and enhance everyday journeys. We’re looking for an exceptional Head of Service Delivery to lead multi-site operations, drive performance, and inspire our teams to deliver excellence every day.
The Opportunity
As Head of Service Delivery, you’ll hold full accountability for P&L, performance, safety, and compliance across several operational sites. You’ll lead passionate teams, champion Health & Safety, and ensure we provide a service that customers trust and colleagues are proud to deliver. You’ll be a visible, credible leader — balancing commercial acumen with people-focused leadership to deliver growth, innovation, and world-class service.
What You’ll Do
- Lead multi-site operations: Drive performance across all sites, ensuring safety, service quality, and profitability targets are achieved.
- Champion Health & Safety: Set the standard for a safe, compliant, and caring work environment — safety first, always.
- Deliver exceptional service: Build partnerships with local authorities and stakeholders to improve customer satisfaction and community value.
- Inspire and develop people: Lead, motivate and grow large, high-performing teams. Foster a culture of inclusion, accountability, and continuous improvement.
- Drive financial success: Own the P&L, deliver budgets, and implement initiatives that enhance efficiency and maximise EBIT.
- Innovate for the future: Identify and implement process improvements, champion change, and embed best practice across the UK Bus business.
About You
You’ll bring:
- Proven success leading large operational teams across multiple sites in a customer-facing, safety-critical environment.
- Full P&L responsibility experience – with a track record of driving revenue growth, cost control, and profit delivery.
- Strong leadership and stakeholder management skills, with experience partnering with Trade Unions and local authorities.
- A passion for continuous improvement, operational excellence, and creating inclusive, high-performance cultures.
- Deep understanding of Health & Safety compliance and regulatory standards.
(You will also hold statutory director responsibility for relevant legal entities.)
At Arriva, we don’t just move passengers — we move people, careers, and communities forward. You’ll join a values-driven business where your leadership makes a genuine impact on safety, sustainability, and service delivery across the UK. We’ll empower you to lead with purpose, innovate boldly, and make public transport better for everyone.
If you’re a results-focused leader with the vision and energy to deliver outstanding service across complex operations, we’d love to hear from you. Apply today and take the next step in shaping the future of bus transport with Arriva.
Head of Service Delivery in Wakefield employer: Arrivatc
Contact Detail:
Arrivatc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Delivery in Wakefield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your leadership experience and how you’ve driven performance in past roles — this is key for a Head of Service Delivery position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission to enhance public transport services. Let’s make a difference together!
We think you need these skills to ace Head of Service Delivery in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Service Delivery role. Highlight your leadership experience, P&L responsibility, and any relevant achievements in safety and service delivery.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams, driven performance, and championed health and safety in previous positions.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. We want to know how you inspire and develop teams, foster inclusion, and drive continuous improvement in a multi-site environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape the future of bus transport.
How to prepare for a job interview at Arrivatc
✨Know Your Numbers
As the Head of Service Delivery, you'll need to demonstrate your understanding of P&L and financial metrics. Brush up on your financial acumen and be ready to discuss how you've driven revenue growth and managed costs in previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to inspire and develop teams. Be prepared to share specific instances where you've fostered a culture of inclusion and accountability.
✨Safety First, Always
Health & Safety is paramount in this position. Familiarise yourself with relevant compliance standards and be ready to discuss how you've championed safety in past roles. This will show your commitment to creating a safe work environment.
✨Engage with Stakeholders
Building partnerships with local authorities and stakeholders is key. Think about your experience in stakeholder management and prepare to discuss how you've successfully collaborated with various parties to enhance service delivery and customer satisfaction.
