At a Glance
- Tasks: Manage bus services, guide drivers, and ensure safe, efficient operations.
- Company: Join Arriva London, a leader in bus service management.
- Benefits: Free travel, exclusive discounts, generous leave, and performance rewards.
- Other info: Comprehensive training and mentorship provided for your success.
- Why this job: Be at the forefront of keeping London moving with a clear career progression.
- Qualifications: Strong communication, critical thinking, and leadership skills required.
The predicted salary is between 42000 - 42000 £ per year.
Are you ready to embark on a rewarding career in the dynamic world of bus service management? Arriva London is seeking driven, adaptable, and dedicated individuals to join our Route Performance Team as Controllers. This is your chance to thrive in a challenging yet highly rewarding role, supported by comprehensive training and a clear progression path.
Bus Service Management is a career like no other, and as an Arriva Controller, you’ll be at the forefront of keeping London moving. In this role, you’ll manage services within the demanding Transport for London (TFL) network, guiding drivers and ensuring buses run safely, efficiently, and on time. Controllers are the backbone of our 24/7 operation, working shifts to:
- Communicate with drivers via radio and face-to-face.
- Use advanced GPS tracking and other technologies to oversee bus services.
- Ensure compliance with TFL standards.
Training & Progression
Our recruitment process includes an initial application review and interview. If selected:
- Training: A paid 4-week training course equips you with the skills and knowledge to succeed.
- Mentorship: Following training, you’ll be paired with a mentor to support your transition into the role.
Earnings:
- Trainee Controller Rate (0–6 months): £42,000
- Controller Rate (6–18 months): £44,000
- Controller Rate (18+ months): £49,337
- Overtime Rate: £29.03/hour (Rates are subject to an annual salary review.)
Schedule: Five days out of seven, on a rolling rota, including weekends.
What We’re Looking For
We’re seeking individuals who thrive in fast-paced, problem-solving environments and demonstrate exceptional communication and leadership skills. Successful candidates will possess:
- Strong Communication Skills: Clear and fluent English is essential, with the ability to communicate effectively at all levels.
- Critical Thinking: A logical approach to problem-solving and the ability to assess situations quickly and accurately.
- Calm Under Pressure: The ability to maintain composure and make sound decisions in high-pressure scenarios.
- Situational Awareness: A sharp understanding of dynamic environments and the ability to adapt accordingly.
- Team Leadership: The ability to influence behaviours and build positive working relationships at all levels.
Why Join Us?
At Arriva London, we value and reward your commitment. Here’s what we offer:
- Free Travel: FL Oyster Bus Pass (plus a nominee pass after 3 months’ service)
- Exclusive Discounts: Access to Arriva Village, our employee benefits platform, featuring discounts from top retailers.
- Health & Wellbeing: Employee Assistance Programme (Health Assured) offering support on family, financial, and childcare matters.
- Generous Leave: 33 days of holiday (including bank holidays), with increases based on service length.
- Performance Rewards: A company bonus structure.
If you’re passionate about making a difference and being part of a highly skilled team, apply today and start your journey toward becoming an Arriva London Controller.
Trainee Controller employer: Arrivatc
Arriva London is an exceptional employer, offering a dynamic and rewarding career in bus service management at our Purley Way location. With comprehensive training, mentorship, and clear progression paths, we empower our Controllers to thrive in a fast-paced environment while enjoying generous benefits such as free travel, exclusive discounts, and a supportive work culture that prioritises health and wellbeing. Join us to be part of a dedicated team that keeps London moving and rewards your commitment with performance bonuses and ample holiday leave.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Controller
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arriva London and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you handle pressure, as these are key for the Trainee Controller role.
✨Tip Number 3
Be ready to demonstrate your critical thinking! Think of examples from your past where you've had to solve problems quickly. This will show that you can keep calm under pressure, which is essential for managing bus services.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared. This shows your enthusiasm and helps you figure out if Arriva London is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Trainee Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Trainee Controller role. Highlight any relevant communication or leadership experience, as these are key for us at Arriva London.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about bus service management and how you can contribute to our Route Performance Team. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past. We love candidates who can think critically and stay calm under pressure, so don’t hold back on sharing those stories!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly!
How to prepare for a job interview at Arrivatc
✨Know the Role Inside Out
Before your interview, make sure you understand what a Trainee Controller does. Familiarise yourself with bus service management and the specific responsibilities outlined in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples of how you've effectively communicated in past roles. Think about times when you had to convey important information clearly or resolve conflicts. Practising these scenarios can help you articulate your thoughts during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you've had to think on your feet. The interviewers will likely ask about how you handle pressure and make decisions quickly. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your critical thinking skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, mentorship opportunities, or what a typical day looks like for a Controller. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
