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For Companies At a Glance
- Tasks: Be the face of CrossCountry, providing top-notch service on our trains.
- Company: Join a dynamic team at CrossCountry, a leading transport brand.
- Benefits: Enjoy 30 days holiday, free travel, and great career growth.
- Other info: Flexible hours and a supportive training environment await you.
- Why this job: Make every journey memorable while connecting with diverse customers.
- Qualifications: Excellent people skills and a passion for customer service.
The predicted salary is between 26888 - 34061 £ per year.
Retail Service Managers to join our dynamic team based in Bournemouth throughout 2026.
What you’ll be doing
As a Retail Service Manager, you will be the face of CrossCountry onboard our trains – providing a warm welcome, delivering a high-quality at-seat catering service, and making every journey a positive experience for our customers. From serving refreshments in Standard Class to offering complimentary service in First Class, you will play a key role in ensuring passengers travel in comfort and style.
- Starting salary: £26,888, rising to £34,061 after successful training (based on a 38-hour week)
- Permanent, full-time position with great career prospects
- Comprehensive training and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role.)
- Opportunities to grow within a national transport brand.
What We are Looking For
We are not just hiring for a role — we’re hiring the right people. Here’s what success looks like:
- Excellent people skills – confident, approachable, and great at connecting with customers.
- Customer service driven – Maintains a strong focus on customer satisfaction by delivering efficient, and proactive service at all times.
- Strong work ethic – reliable, consistent, and committed to high standards.
- Team player – work seamlessly with onboard crew and local colleagues.
- Flexible – able to work early mornings, evenings, weekends, and bank holidays.
- Well-presented – professional appearance that reflects our brand.
- Personality – we want authentic, energetic individuals, not robots!
Location Requirement
You must live within 1 hour’s commute of Bournemouth and be able to travel at unsocial hours reliably.
At CrossCountry, we’re committed to building a diverse and inclusive workforce where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our success.
In return our benefits include:
- Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days.
- Pension is defined benefit, so contributions can vary but benefit is fixed and inflated each year.
- Free travel on Arriva Rail services (CrossCountry, Chiltern, London Overground and Grand Central)
- 75% off travel on other UK rail companies
- Discounted European rail travel after one year.
Application Deadline: 19th May 2026
Please note, successful applicants will be required to attend a medical and have a DBS check.
Join us and be part of something bigger – making journeys better, one customer at a time.
Retail Service Managers- Bournemouth employer: Arrivatc
Contact Detail:
Arrivatc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service Managers- Bournemouth
✨Tip Number 1
Get to know the company! Research CrossCountry and understand their values and services. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, try role-playing scenarios with friends or family. This will boost your confidence and help you nail those tricky questions during the interview.
✨Tip Number 3
Dress to impress! Make sure you present yourself well, as first impressions matter. A professional appearance reflects your commitment to the role and the brand, so put some thought into your outfit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital age, which is a big plus for any employer.
We think you need these skills to ace Retail Service Managers- Bournemouth
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share a bit about what makes you unique – we love authentic, energetic individuals!
Highlight Your People Skills: As a Retail Service Manager, you'll be the face of our service. Make sure to emphasise your excellent people skills in your application. Share examples of how you've connected with customers and provided top-notch service in the past.
Be Clear and Concise: Keep it simple! We appreciate clarity in applications. Make sure your points are easy to read and straight to the point. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: Ready to take the plunge? We encourage you to apply through our website for a smooth process. It’s super easy, and you’ll get all the info you need right there. Don’t miss out on this opportunity!
How to prepare for a job interview at Arrivatc
✨Know the Role Inside Out
Before your interview, make sure you understand what a Retail Service Manager does. Familiarise yourself with the key responsibilities like providing excellent customer service and delivering at-seat catering. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about connecting with customers, be ready to share examples of how you've excelled in customer service before. Think of specific situations where you made a positive impact on someone's experience. This will demonstrate your ability to engage with passengers effectively.
✨Dress to Impress
As a Retail Service Manager, you'll represent the brand, so make sure you look the part. Wear smart, professional attire that reflects the company’s image. This shows that you take the role seriously and are ready to embody the brand's values from day one.
✨Be Ready for Flexibility Questions
The job requires working at various times, including early mornings and weekends. Be prepared to discuss your availability and how you can manage your schedule to meet these demands. Showing that you're flexible and committed will set you apart from other candidates.