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- Tasks: Ensure every journey is memorable for customers while managing ticket sales and addressing their needs.
- Company: Join CrossCountry, a leading rail service with a focus on customer experience.
- Benefits: Enjoy free unlimited train travel, competitive salary, pension scheme, and generous holiday entitlement.
- Other info: Dynamic role with shift work, offering excellent training and career development opportunities.
- Why this job: Be the face of CrossCountry and make a real difference in customer journeys.
- Qualifications: No specific qualifications required, just a passion for customer service and teamwork.
The predicted salary is between 35371 - 41292 £ per year.
We are recruiting for a Train Manager to join CrossCountry at Newcastle. As an employee, you will receive free unlimited train travel on our services across our extensive rail network, discounted train travel on other train companies, entry into a pension scheme, a free uniform, excellent holiday entitlement and a salary of £35,371pa during your training, rising to £41,292pa upon completion of training. Average hours are 35 per week.
Train Managers are the face of CrossCountry, so you’ll make sure that every journey is a great one for our customers. You will be responsible for checking and selling tickets on board our services, advising customers about their journey by communicating individually & in groups and always being aware of their individual needs. Not every day runs smoothly on the Railway, and you could face many different challenges as a Train Manager, so you need to be able to deal with the unexpected in a calm but confident way. You will ensure the train environment is comfortable by fixing and reporting defective equipment and managing luggage issues.
You’ll get to work as a team with your fantastic On-Board colleagues to ensure that our customers have a memorable experience every time they travel with CrossCountry. Safety is always vitally important, we will train you on all procedures, rules and regulations so that you are prepared to take the lead should any critical situation demand it. Your initial 10-week training course will take place at our Customer Service Training Centre in Derby where you will be trained on all aspects of the role.
This is not a 9-to-5 role so look away now if you don’t like working shifts or some weekends, but that means you’ll get time off in the week.
To apply for this role, please submit your current CV AND a covering letter explaining your reasons for applying and why you would be suitable. Close date for applications is Tuesday 30 December 2025.
Please note, Train Manager positions are safety critical, and the successful applicants will require a safety critical medical and a DBS check.
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Train Manager- Newcastle in Newcastle upon Tyne employer: Arrivatc
Contact Detail:
Arrivatc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Manager- Newcastle in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research CrossCountry and understand their values, mission, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Train Manager, you'll be interacting with customers and colleagues all the time. Role-play common scenarios with friends or family to build your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the company culture. They might even share tips on how to stand out in the application process!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about the position. Don’t forget to highlight your customer service skills and ability to handle unexpected challenges in your CV and cover letter!
We think you need these skills to ace Train Manager- Newcastle in Newcastle upon Tyne
Some tips for your application 🫡
Craft a Stellar CV: Your CV is your first impression, so make it count! Highlight relevant experience and skills that align with the Train Manager role. Keep it clear, concise, and tailored to show why you’re the perfect fit for CrossCountry.
Write a Compelling Cover Letter: This is your chance to shine! Explain why you want to join us at CrossCountry and how your background makes you a great candidate. Be genuine and let your personality come through – we want to see the real you!
Showcase Your Customer Service Skills: As a Train Manager, you'll be the face of CrossCountry, so emphasise any customer service experience you have. Share examples of how you've handled challenges or gone the extra mile for customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s straightforward and ensures your application gets to the right place. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Arrivatc
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Train Manager involves. Familiarise yourself with the responsibilities like ticket checking, customer communication, and handling unexpected situations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Train Manager, you'll be the face of CrossCountry, so it's crucial to demonstrate your customer service skills. Prepare examples from your past experiences where you've gone above and beyond for customers. This will highlight your ability to create memorable experiences for passengers.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations on the train. Think about potential challenges you might face, like dealing with difficult customers or equipment issues. Practising your responses will help you stay calm and collected during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how CrossCountry supports its staff. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.