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- Tasks: Lead and inspire customer service teams to enhance passenger experiences.
- Company: Leading train service provider in Newcastle with a focus on safety and efficiency.
- Benefits: 12-month secondment with opportunities for professional growth and development.
- Why this job: Shape the future of customer service while ensuring safety and operational excellence.
- Qualifications: Strong leadership skills and proven customer service experience required.
- Other info: Dynamic role with a chance to make a real impact in the transport industry.
The predicted salary is between 36000 - 60000 £ per year.
A leading train service provider in Newcastle is seeking a Customer Service Manager on a 12-month secondment to inspire and guide customer-facing teams. The ideal candidate will have strong leadership skills, a proven track record in customer service, and the ability to improve operational safety and efficiency.
This role requires motivating teams across various functions to enhance the overall passenger experience while ensuring strict adherence to safety protocols and company standards. Join us to shape the future of customer service!
Customer Service Leader - Safety, Ops & Team Growth in Newcastle upon Tyne employer: Arrivatc
Contact Detail:
Arrivatc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Leader - Safety, Ops & Team Growth in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to see how you can align your leadership style with their mission to enhance customer service.
✨Tip Number 3
Showcase your achievements! Be ready to discuss specific examples of how you've improved customer service or operational efficiency in past roles. Numbers and results speak volumes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Service Leader - Safety, Ops & Team Growth in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and guided teams in the past, so share specific examples that demonstrate your ability to motivate others.
Focus on Customer Service Excellence: Since this role is all about enhancing the passenger experience, be sure to showcase your proven track record in customer service. Tell us about times when you went above and beyond to meet customer needs and improve service quality.
Emphasise Safety and Efficiency: Operational safety and efficiency are key in this role. In your application, mention any relevant experience you have in improving safety protocols or streamlining operations. We love candidates who can think critically about these aspects!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Arrivatc
✨Know the Company Inside Out
Before your interview, make sure you research the train service provider thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight specific situations where you motivated your team to achieve goals, especially in challenging circumstances. This will demonstrate your capability as a Customer Service Leader.
✨Emphasise Safety and Efficiency
Since the role focuses on operational safety and efficiency, be ready to discuss how you've implemented safety protocols in previous roles. Share any strategies you've used to enhance operational processes while maintaining high customer service standards.
✨Engage with Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the company’s approach to team growth and how they measure success in customer service. This shows that you're not just interested in the position, but also in contributing to the company's future.
