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- Tasks: Ensure every journey is memorable for customers while managing ticket sales and addressing their needs.
- Company: Join CrossCountry, a leading rail service with a focus on customer experience.
- Benefits: Enjoy free train travel, competitive salary, pension scheme, and generous holiday entitlement.
- Why this job: Be the face of CrossCountry and make a real difference in customer journeys.
- Qualifications: Strong communication skills and ability to handle unexpected challenges.
- Other info: Dynamic shifts with excellent training and career growth opportunities.
The predicted salary is between 30000 - 39000 £ per year.
We are recruiting for Senior Conductors to join CrossCountry at Leicester.
As an employee, you will receive free unlimited train travel on our services across our extensive rail network, discounted train travel on other train companies, entry into a pension scheme, a free uniform, excellent holiday entitlement and a salary of £30,920 per annum during the first 12 months, rising to £39,147 per annum after 12 months. Average hours are 37 per week.
Senior Conductors are the face of CrossCountry, so you’ll make sure that every journey is a great one for our customers. You will be responsible for checking and selling tickets on board our services, advising customers about their journey by communicating individually & in groups and always being aware of their individual needs.
Not every day runs smoothly on the Railway, and you could face many different challenges as a Senior Conductor, so you need to be able to deal with the unexpected in a calm but confident way. You will ensure the train environment is comfortable by fixing and reporting defective equipment and managing luggage issues.
You’ll ensure that our customers have a memorable experience every time they travel with CrossCountry. Safety is always vitally important; we will train you on all procedures, rules and regulations so that you are prepared to take the lead should any critical situation demand it. Your initial 10 week training course will take place at our Customer Service Training Centre in Derby where you will be trained on all aspects of the role.
This is not a 9 to 5 role, so look away now if you don’t like working shifts or some weekends, but that means you’ll get time off in the week.
To apply for this role, please submit your current CV and a covering letter explaining your reasons for applying and why you would be suitable. Close date for applications is Tuesday 17th February 2026.
Please note, Senior Conductor positions are safety critical, and the successful applicants will require a safety critical medical and a DBS check.
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Senior Conductors- Leicester employer: Arrivatc
Contact Detail:
Arrivatc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Conductors- Leicester
✨Tip Number 1
Get to know the company! Research CrossCountry and understand their values, mission, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being a Senior Conductor.
✨Tip Number 2
Practice your communication skills! As a Senior Conductor, you'll be interacting with customers all day. Role-play scenarios with friends or family to get comfortable with handling different situations and ensuring every journey is a great one.
✨Tip Number 3
Be ready for the unexpected! Think about how you'd handle various challenges on the train. Prepare some examples of how you've dealt with tricky situations in the past to demonstrate your calm and confident approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and know how to navigate the digital world, which is key for a role like this.
We think you need these skills to ace Senior Conductors- Leicester
Some tips for your application 🫡
Craft Your CV: Make sure your CV is up-to-date and tailored to the Senior Conductor role. Highlight any relevant experience, especially in customer service or safety-critical positions, as this will show us you’re ready for the challenges ahead.
Write a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you want to join CrossCountry and what makes you the perfect fit for the Senior Conductor role. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Your Problem-Solving Skills: As a Senior Conductor, you'll face unexpected situations. In your application, share examples of how you've handled challenges in the past. This will help us see your calm and confident approach in action!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your CV and cover letter, and it ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Arrivatc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Senior Conductor does. Familiarise yourself with the responsibilities mentioned in the job description, like ticket checking and customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations on the train, especially unexpected challenges. Think of examples from your past experiences where you successfully managed difficult situations. This will showcase your problem-solving skills and ability to stay calm under pressure.
✨Showcase Your Customer Service Skills
As a Senior Conductor, you'll be the face of CrossCountry, so it's crucial to highlight your customer service experience. Prepare specific examples of how you've gone above and beyond for customers in previous roles. This will illustrate your commitment to providing a memorable experience for passengers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how the team handles safety-critical situations. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
