Fraud Investigations Officer

This role brings an exciting opportunity for the right candidate to join our growing Fraud Team. Reporting into the Fraud Manager, we are looking for an experienced investigator to protect CrossCountry’s revenue through the prevention and detection of fraudulent activity across our network.

Purpose of job

The purpose of the Fraud Investigator is to identify, investigate, and support the resolution of suspected fraudulent activity across the rail network. Working closely with Fraud Analysts and Revenue Protection teams, the postholder will develop cases, gather evidence, and support enforcement outcomes. The role will contribute to the Revenue Protection and Anti-Fraud strategy by protecting revenue, ensuring compliance with relevant legislation, and supporting the effective resolution of fraud cases.

Principal Accountabilities

• Support the Revenue Protection and Fraud team in the delivery of the Revenue Protection and Anti-Fraud strategy.
• Identify, assess, and investigate suspected fraud across the rail network.
• Conduct interviews with suspects and witnesses, gathering evidence to support case development.
• Prepare high-quality investigation files and prosecution packs in line with evidential and regulatory standards.
• Maintain accurate, audit-ready case records within internal systems.
• Draft and issue investigation-related correspondence, including customer communications.
• Monitor and manage case-related payments, including settlements, instalment plans, and reconciliations.
• Administer settlement processes and support customer payment resolutions.
• Handle customer queries relating to investigations and payments.
• Work closely with internal departments and external partners to support fraud prevention initiatives.
• Present clear and concise findings to Senior Managers and wider stakeholders.
• Keep up to date with relevant legislation, regulations, and emerging fraud trends.
• Undertake any other duties that are appropriate to this role.

Essential:

• Experience of conducting investigations, casework, or evidence gathering.
• Strong analytical and problem-solving skills.
• Experience of preparing detailed reports or case files.
• Excellent written and verbal communication skills.
• Ability to manage a varied caseload and meet deadlines.
• Experience of handling sensitive or confidential information.
• Strong interpersonal skills, including handling challenging conversations.
• Competent in Microsoft Office and case management systems.
• Understanding of relevant legislation or ability to quickly acquire this knowledge.
• Ability to work independently and collaboratively.

Desirable:

• Experience within the rail industry, revenue protection, or a regulated environment.
• Knowledge of fraud patterns and investigative techniques.
• Experience of interviews conducted under caution in line with Police and Criminal Evidence Act 1984 (PACE).
• Understanding of prosecution processes and evidential standards.
• Experience managing settlements or payment plans.
• Aware of working alongside data or analytical teams.

To apply for this role, please submit your CV by Friday 15th May 2026. Please note, the successful applicant will be required to attend a medical and have a DBS check carried out.

We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.