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- Tasks: Serve First-Class customers with refreshments and ensure a great journey experience.
- Company: Join CrossCountry, a leading train service provider focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible hours, and the chance to work in a dynamic environment.
- Why this job: Be part of a vibrant team, interact with diverse passengers, and develop your customer service skills.
- Qualifications: Strong communication skills and a passion for customer service are essential; retail or hospitality experience is a plus.
- Other info: Must be within an hour's commute and available for early mornings or late evenings.
The predicted salary is between 25978 - 28188 £ per year.
First Class Host- Manchester Piccadilly page is loaded
First Class Host- Manchester Piccadilly
Apply locations Manchester Piccadilly time type Full time posted on Posted 2 Days Ago time left to apply End Date: August 4, 2025 (10 days left to apply) job requisition id JR030638
First Class Host
As a First-Class Host you will receive a training salary of £25,978 per year (based on a 35 hour week) and £28,188 per year (based on a 38 hour week).
CrossCountry are looking to recruit First Class Hosts to join their busy team at Manchester.
Our First-Class Hosts are at the frontline of our business ensuring our customers receive a great journey on our trains. Our most successful colleagues onboard our trains have strong customer service or sales backgrounds and come from a variety of industries and sectors including retail, hospitality and catering.
The role will involve selling refreshments and also offering complimentary refreshments to our First-Class customers.
If you can show an ability to communicate at all levels, a strong face to face customer service ethos and the ability to work to a high standard, consistently, we might be the business for you!
As an outgoing and confident person, you will interact with passengers through the train and be expected to work closely with other colleagues, both on the train and at the local offices.
What are the key ingredients for success in the job?
Flexibility
The job will require you to work early mornings or later into the evening and this will involve occasional weekend working.
Great communication skills
Being able to talk to customers, sell additional products and handle difficult situations are all part of the job.
Standards
Maintaining the company image through great uniform standards, following the business procedures and going the extra mile for the customer.
Personality
We don’t want robots; We do want personality and commitment to do a good job.
Resultsfocused
Ensuring you can hit your sales or service targets are vital and achieve your personal objectives.
Location
Living within 1 hour’s commute of the location you wish to work in is essential.
Due to the hours and days, you will be working you must be able to get to and from work for an early morning start or a late evening finish.
To apply for this role, please submit your current CV by the close date of 4th August 2025.
Please note, any offer of employment will be subject to a satisfactory DBS check and successful applicants will be required to attend a medical.
We acknowledge the importance of our people\’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
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First Class Host- Manchester Piccadilly employer: Arrivatc
Contact Detail:
Arrivatc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Class Host- Manchester Piccadilly
✨Tip Number 1
Familiarise yourself with the train services and routes in Manchester. Understanding the local area and the specific services offered by CrossCountry will help you engage with customers more effectively and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you become more comfortable with selling products and handling customer queries, which are crucial for a First-Class Host.
✨Tip Number 3
Showcase your personality during any interactions you have with the recruitment team. Being personable and approachable can set you apart from other candidates, as the role requires a strong customer service ethos.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role involves early mornings and late evenings, demonstrating your willingness to adapt to these shifts will make you a more attractive candidate.
We think you need these skills to ace First Class Host- Manchester Piccadilly
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales, especially if you have worked in retail, hospitality, or catering. Use specific examples to demonstrate your skills and achievements.
Showcase Communication Skills: In your application, emphasise your ability to communicate effectively with customers. Mention any experiences where you successfully handled difficult situations or provided excellent service.
Highlight Flexibility: Since the role requires working early mornings, late evenings, and weekends, mention your availability and willingness to work varied hours. This shows that you are adaptable and committed.
Express Your Personality: Let your personality shine through in your application. Use a friendly and engaging tone, and share why you are passionate about providing great customer service. This will help you stand out as a candidate who fits the company culture.
How to prepare for a job interview at Arrivatc
✨Showcase Your Customer Service Skills
As a First-Class Host, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences in retail or hospitality where you successfully handled customer interactions, especially challenging situations.
✨Demonstrate Flexibility
The role requires working early mornings and late evenings, including weekends. Be ready to discuss your availability and how you can adapt to the varied schedule, showing that you're committed to meeting the job's demands.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, and be prepared to engage in role-play scenarios during the interview to demonstrate your conversational abilities.
✨Emphasise Your Personality
The company values personality and commitment. Be yourself during the interview; let your enthusiasm for the role shine through. Share what makes you unique and how your character aligns with the company's ethos of going the extra mile for customers.