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- Tasks: Assist with catering supply and provide top-notch customer service at Edinburgh Waverley.
- Company: Join a dynamic team in a bustling train station environment.
- Benefits: Earn £33,216 per year with flexible shifts and training opportunities.
- Other info: Diverse and inclusive workplace with career growth potential.
- Why this job: Make a difference by ensuring customers have a great travel experience.
- Qualifications: Previous customer service experience and ability to handle pressure.
The predicted salary is between 33216 - 33216 £ per year.
An exciting position has become available for a Customer Service Assistant based at Edinburgh Waverley. Joining part of the existing team at Edinburgh, you will assist with both catering supply and customer service procedures, ensuring a safe and effective workplace for all our teams and customers.
You will continually provide excellent customer service no matter what the circumstances are. You will be responsible for picking and taking catering orders from the Service Centre on the Station to the train, ensuring all orders are fulfilled and delivered on time to the relevant train, ensuring all temperature checks are adhered to and carrying out cleaning as required.
You will also be responsible for a variety of tasks including:
- Following all safety procedures
- Answering customer enquiries
- Assisting customers to the trains
- Ensuring our trains have the correct stock on board
- Signing for deliveries of catering products
- Ensuring stock rotation
- Refreshing and delivering pump pot to the trains
At all times you will keep our customers, and those of other Train Operating Companies informed of any changes to their train service especially in times of disruption. This position covers a variety of shifts over 7 days between 04:45 and 19:30, although Sunday is outside the working week you will be rostered to work and be expected to work it if it can't be covered.
If you are interested in applying for this position you will need to send in your CV and attach a personal statement to clearly demonstrate your skills and experience relevant to the below:
- Previous customer service experience
- Experience of working shifts
- Basic food hygiene (although training will be given)
- Ability to handle difficult situations
- Ability to think on your feet
- Experience of meeting deadlines and working under pressure
- Experience within logistics (although not essential)
- IT Literate
The successful candidate will be required to undertake a medical examination & substance abuse screening and a DBS check. To apply, please submit your CV by the close date of Friday 22nd May 2026.
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Customer Service Assistant- Edinburgh Waverley employer: Arrivatc
Contact Detail:
Arrivatc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant- Edinburgh Waverley
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and being well-presented can give you that extra edge.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Assistant- Edinburgh Waverley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Assistant role. Highlight any previous customer service experience and relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Personal Statement: Your personal statement is your chance to shine! Use it to showcase your skills and experiences that relate directly to the role. Be specific about how you've handled difficult situations or worked under pressure in the past.
Show Off Your Flexibility: Since this role involves various shifts, make sure to mention your availability and willingness to work flexible hours. We appreciate candidates who can adapt to our dynamic schedule, so let us know you're up for the challenge!
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Arrivatc
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how you handled difficult situations. Think of specific examples that showcase your ability to provide excellent service, especially under pressure.
✨Familiarise Yourself with the Role
Take some time to understand the responsibilities of a Customer Service Assistant at Edinburgh Waverley. Research the company’s values and how they prioritise customer satisfaction. This will help you tailor your answers to show that you’re a great fit for their team.
✨Prepare for Shift Work Questions
Since this role involves working shifts, be prepared to discuss your availability and experience with flexible hours. Highlight any past roles where you successfully managed shift work and how you adapted to changing schedules.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to demonstrate your ability to think on your feet. Prepare a few scenarios where you had to solve problems quickly or manage unexpected challenges. This will show that you can handle the fast-paced environment of a train station.