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For Companies At a Glance
- Tasks: Assist customers and provide catering services on trains, ensuring a great travel experience.
- Company: Join Grand Central, a dynamic train operator connecting Yorkshire and London since 2007.
- Benefits: Enjoy unlimited free travel for you and your family, plus a contributory pension scheme.
- Why this job: Experience diverse interactions daily in a supportive environment with excellent training opportunities.
- Qualifications: Strong customer service skills and the ability to work under pressure are essential.
- Other info: This is a talent pool opportunity for future vacancies; flexibility in shifts is crucial.
The predicted salary is between 21840 - 26071 £ per year.
Customer Service Assistant (Bradford) page is loaded
Customer Service Assistant (Bradford)
Apply locations Bradford Depot time type Full time posted on Posted Yesterday time left to apply End Date: July 26, 2025 (17 days left to apply) job requisition id JR030513
Join the Grand Central Team as a Customer Service Assistant!
Organisation; Grand Central
Location: Bradford
Salary: £21,840 – £26,071
Vacancies: please note this is for a talent pool vacancy for when positions become available in the future
About Us:
We are an open-access train operator linking the North East and West Yorkshire with London, which means we don\’t get any sort of help from the government and our only loyalty is to our customers – it\’s in our interest to give you the best journey possible. We\’ve been connecting London Kings Cross, Yorkshire and the North East since 2007. Calling at the smaller stations means we\’re always looking to be active in the local community, through our various social responsibility programs and helping local organisations.
The Role:
To be successful in the role, you will need to have a passion for customer service, be able to use your initiative and adapt to changing scenarios day to day. In return we can promise you an exciting role where no two days are the same, offer excellent training & support through the onboarding process and further career opportunities for the right candidate.
Grand Central run services from 6am to 11pm, 7 days a week, so an ability to work a variety of shifts across all seven days is crucial.
Contract; this is a talent pool opportunity for future vacancies and this position covers a variety of shifts across a 7 day period, so flexibility is essential for the role.
What will I be doing as a Customer Service Assistant?
This role will support the Senior Conductor in all customer service requirements with an emphasis on the provision of catering services. Duties will include:
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Deliver an excellent customer experience in all areas on-train for both our First and Standard Class passengers.
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Provision and management of on-board catering retail.
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Undertake all associated stock, storage and waste management requirements.
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Ensure personal safety and that of others at all times.
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This role will suit someone who loves interacting with a variety of different people on a day-to-day basis, and someone who thrives on the challenges of unexpected events.
What will I need to be successful as a Customer Service Assistant?
Essential
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Strong customer service skills
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Ability to work safely under pressure
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Be able to use your initiative
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Great communication skills
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Be able to work as part of a team
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Confident and able to make decisions
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Be able to pass a rail safety medical including drug and alcohol testing
Desirable
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Basic food hygiene certification
This role is subject to a telephone medical if successful and must meet industry medical requirements.
Grand Central Benefits:
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Contributory Pension Scheme: Arriva Workplace Pension Plan (AWPP) provided by Standard Life
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Unlimited Free Travel for you and your immediate family on all Grand Central services. In addition, we currently offer concessionary travel on other Arriva Trains UK franchises.
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Employee Assistance Programme provided by Health Assured: free, confidential 24-hour telephone counselling and information services.
Benefits available upon completion of probation period (3-6 months):
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Friends & Family Passes pro-rata allocation of return standard class journeys (terms & conditions apply)
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Company Medical Insurance provided by AXA PPP Healthcare (taxable benefit)
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Company Wellness Package (including dental/optical treatment) provided by WPA (taxable benefit).
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Child Care Vouchers Scheme
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Cycle to Work Scheme
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Arriva Village employee rewards and benefits scheme
At Arriva we acknowledge the importance of our people\’s diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
About Us
Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.
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Customer Service Assistant (Bradford) employer: Arrivatc
Contact Detail:
Arrivatc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Bradford)
✨Tip Number 1
Familiarise yourself with Grand Central's services and values. Understanding their commitment to customer service and community engagement will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your flexibility in working hours. Since the role requires shifts across all seven days, emphasising your availability and willingness to adapt to different schedules can set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that assess your customer service skills. Think of examples where you've successfully handled unexpected challenges or provided excellent service, as this is crucial for the role.
✨Tip Number 4
If you have any relevant certifications, such as food hygiene, mention them during your interactions. This shows your preparedness for the catering aspect of the role and highlights your commitment to safety and quality.
We think you need these skills to ace Customer Service Assistant (Bradford)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Use specific examples that demonstrate your ability to work under pressure, communicate effectively, and adapt to changing situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work for Grand Central and how your values align with their commitment to providing excellent journeys for customers.
Highlight Relevant Skills: In your application, emphasise essential skills such as teamwork, decision-making, and initiative. If you have any certifications, like food hygiene, be sure to include those as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Arrivatc
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with what Grand Central values.
✨Demonstrate Flexibility
Since the role requires working various shifts across all seven days, be prepared to discuss your availability and willingness to adapt to changing schedules. Highlight any past experiences where you successfully managed flexible work hours.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle unexpected situations. Think of examples from your past where you had to use your initiative or make quick decisions under pressure, as this is crucial for the role.
✨Communicate Clearly and Confidently
Strong communication skills are essential for a Customer Service Assistant. Practice articulating your thoughts clearly and confidently, and be ready to engage in a friendly conversation with the interviewer to showcase your interpersonal skills.