At a Glance
- Tasks: Be the face of CrossCountry, ensuring a great journey for every passenger.
- Company: Join CrossCountry, a leading train service provider in the UK.
- Benefits: Enjoy free unlimited train travel, competitive salary, and excellent holiday entitlement.
- Other info: Dynamic shift work with opportunities for personal growth and development.
- Why this job: Experience diverse challenges and meet new people every day on the job.
- Qualifications: Passion for customer service and ability to handle unexpected situations.
The predicted salary is between 35371 - 41292 £ per year.
We are recruiting for Train Managers to join CrossCountry at Newcastle. Would you like to work onboard our Voyager trains, travelling at up to 125mph, helping to transport people across the UK? Would you like a role where no two days are the same and you meet different people every day? Are you passionate about delivering excellent Customer Service? Are you focused on delivering a safe train journey for all our customers and your colleagues?
If you answered ‘Yes’ to the above, then you could be just the person we are looking for so apply to be a Train Manager with CrossCountry at Newcastle.
As an employee, you will receive:
- Free unlimited train travel on our services across our extensive rail network
- Discounted train travel on other train companies
- Entry into a pension scheme
- A free uniform
- Excellent holiday entitlement
- A salary of £35,371pa during your training, rising to £41,292pa upon completion of training
Average hours are 35 per week. Train Managers are the face of CrossCountry, so you’ll make sure that every journey is a great one for our customers. You will be responsible for checking and selling tickets on board our services, advising customers about their journey by communicating individually and in groups and always being aware of their individual needs.
Not every day runs smoothly on the Railway, and you could face many different challenges as a Train Manager, so you need to be able to deal with the unexpected in a calm but confident way. You will ensure the train environment is comfortable by fixing and reporting defective equipment and managing luggage issues, so be prepared to get your hands dirty!
You’ll get to work as a team with your fantastic On-Board colleagues to ensure that our customers have a memorable experience every time they travel with CrossCountry. Safety is always vitally important; we will train you on all procedures, rules and regulations so that you are prepared to take the lead should any critical situation demand it.
Your initial 10-week training course will take place at our Customer Service Training Centre in Derby where you will be trained on all aspects of the role. This is not a 9-to-5 role, so look away now if you don’t like working shifts or some weekends, but that means you’ll get time off in the week.
You must live within 1 hour’s commute of Newcastle and be able to travel at unsocial hours reliably due to the shift work involved. To apply for this role, please submit your current CV AND a covering letter explaining your reasons for applying and why you would be suitable. Close date for applications is Thursday 4th June 2026. Applications without a covering letter may not be considered.
Please note, Train Manager positions are safety critical, and the successful applicants will require a safety critical medical and a DBS check.
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Train Managers- Newcastle employer: Arriva
CrossCountry is an exceptional employer, offering Train Managers in Newcastle a dynamic work environment where no two days are the same. With benefits like free unlimited train travel, a competitive salary that increases post-training, and a strong focus on employee growth through comprehensive training, we foster a culture of teamwork and customer service excellence. Join us to be part of a diverse and inclusive workforce that values your unique contributions while ensuring a safe and enjoyable journey for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Train Managers- Newcastle
✨Tip Number 1
Get to know the company! Research CrossCountry and understand their values, especially around customer service and safety. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Train Manager, you'll be interacting with all sorts of passengers. Role-play different scenarios with friends or family to get comfortable handling various situations, from ticket checks to addressing customer concerns.
✨Tip Number 3
Be ready for the unexpected! The railway can throw curveballs your way, so think about how you'd handle challenges calmly and confidently. Prepare some examples from your past experiences where you've dealt with tricky situations effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can set up job alerts to stay updated on new opportunities. Don’t forget to include that covering letter – it’s your chance to shine!
We think you need these skills to ace Train Managers- Newcastle
Some tips for your application 🫡
Craft a Standout CV:Your CV is your first impression, so make it count! Highlight relevant experience, especially in customer service or team roles, and tailor it to show how you fit the Train Manager role. Keep it clear and concise!
Write a Compelling Covering Letter:This is your chance to shine! Explain why you're passionate about the role and how your skills align with what we’re looking for. Be genuine and let your personality come through – we want to see the real you!
Show Your Enthusiasm:We love candidates who are excited about the job! In both your CV and covering letter, express your eagerness to work with us at CrossCountry and how you can contribute to making every journey memorable for our customers.
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll get updates on your application status directly from us!
How to prepare for a job interview at Arriva
✨Know Your Role Inside Out
Before the interview, make sure you understand what being a Train Manager involves. Familiarise yourself with the responsibilities mentioned in the job description, like customer service and safety protocols. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and ensure a positive experience for everyone on board.
✨Prepare for the Unexpected
As a Train Manager, you'll face various challenges daily. Think about times when you've had to think on your feet or deal with unexpected issues. Prepare to share these stories during your interview to demonstrate your problem-solving skills and calmness under pressure.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly for your interview to reflect the professional image of CrossCountry. Also, plan your journey to arrive on time, as punctuality is crucial in the rail industry. This shows your commitment and respect for the company's values right from the start.
