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- Tasks: Lead and support rail replacement operations while ensuring safety and high standards.
- Company: Join a forward-thinking company that values customer service and teamwork.
- Benefits: Competitive salary, paid holidays, pension scheme, and career progression opportunities.
- Why this job: Make a positive impact on customer journeys and develop your leadership skills.
- Qualifications: Experience as a Rail Replacement Coordinator and a valid driving licence required.
- Other info: Flexible hours with travel opportunities and comprehensive training provided.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Location: Varied
Hours of work: Zero-hour agreement
We are looking to recruit ‘Senior Rail Replacement Coordinators’ to expand our team of highly passionate, customer focused and engaging people. As a senior Coordinator you will conduct audits, provide training and general welfare to our Coordination team members where required and support a smooth and consistent delivery of our rail replacement operation. You will work from a variety of key train stations, providing support to our road transport operators and information to our customers ensuring the operation runs exactly as planned.
Responsibilities
- Ensuring that ‘on the ground standards’ are met in line with client expectations.
- Maintaining high levels of Safety in line with agreed risk assessments and method of works agreed for each location.
- When on site and visiting Coordinators, advise on adjustments to the replacement service to consider any changes in circumstances.
- Assist, advise and support on any failures in the delivery of the operation with the support of our Control team, with the appropriate and sensible use of standby vehicles. To also consider adjustment of the service, where appropriate, to assist in maintaining high levels of punctuality.
- Provide weekly feedback to the Coordination team on Coordinator audits and station checks (via the inbox, in writing).
- Help maintain a safe transfer and pick up / set down area for the customer when on site and assisting other Coordinators.
- Undertake Coordinator on site assessments including uniform checks, app check, welfare check, all which will be documented and recorded along with feedback to the relevant team member/s.
- Record all service incidents, escalating where appropriate, and providing thorough feedback within 48 hours to the Coordination Team after your shift.
- Conduct Standards ‘spot checks’ at locations where required.
- Conduct ‘Coordinator Audits’ at locations requested of you by the Coordination Team.
- Provide further training to the current Coordinators including coaching and mentoring.
- Provide shadow shifts for new starters and complete relevant training paperwork and sign off.
- Assist where required in the onboarding and training of new starters (new Coordinators).
- Be the main point of contact for the relevant Station Facility owner / Client representatives when on site to ensure clear, accurate and timely information is provided allowing for a safe and smooth operation.
Person specification / Qualifications
- Full and valid driving licence
- Previous experience working as a Rail Replacement Coordinator
- We are looking for individuals that can work flexibly, are keen to showcase their Rail Replacement Coordinator skills and coach and train others to their high standards. Senior Rail Replacement Coordinators will deliver key safety and compliance updates to the team, motivate, and empower team members, to ensure consistent customer engagement and focus, maintaining high standards of delivery and service. You will deliver audits amongst other responsibilities and undertake on site assessments as required. We are looking for individuals with strong interpersonal skills and leadership ability to really enhance the operation for customers, making a positive difference to every customer journey.
Our values and benefits
- We are advocates of Arriva Values: we care passionately, we do the right thing, and we make the difference!, and we implement these values into our training standards. Putting the customer at the heart of everything we do, ensuring a safe and successful operational delivery.
- Travel – You will have the ability to travel to different parts of the region / country depending on operational needs.
- Flexibility – you will have the opportunity to support with other projects and tasks including training other Coordinators and conducting audits; full training will be provided.
- Competitive salary and range of other benefits including Paid holiday accrual.
- Contributory pension scheme
- Great opportunity to progress your career in a fast paced, forward thinking, and innovative organisation.
- Access to Arriva’s employee assistance programme
To submit your application please include your CV, along with details around your experience.
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Senior Rail Replacement Coordinator employer: Arriva
Contact Detail:
Arriva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Rail Replacement Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common questions related to rail replacement coordination. Think about your past experiences and how they align with the responsibilities listed in the job description.
✨Tip Number 3
Showcase your leadership skills during the interview. Share examples of how you've motivated and trained others in previous roles. This will highlight your fit for the Senior Coordinator position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Rail Replacement Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Rail Replacement Coordinator role. Highlight your relevant experience and skills that match the job description, especially your leadership and training abilities.
Showcase Your Passion: We want to see your passion for customer service and rail operations. Use your application to tell us why you care about making a difference in every customer journey and how you embody our values.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences without getting lost in lengthy paragraphs.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Arriva
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Rail Replacement Coordinator. Familiarise yourself with the key tasks like conducting audits, providing training, and ensuring safety standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since this position requires strong interpersonal skills and leadership ability, prepare examples from your past experiences where you've successfully led a team or trained others. Highlight how you motivated your team to maintain high standards and deliver excellent customer service.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face on-site, such as service failures or safety concerns, and how you would address them. This will demonstrate your ability to think on your feet and adapt to changing circumstances.
✨Emphasise Your Flexibility and Commitment
The job requires flexibility and a willingness to travel. Be prepared to discuss your availability and how you can adapt to different operational needs. Show enthusiasm for supporting various projects and training new Coordinators, as this aligns with the company's values of making a difference.
