At a Glance
- Tasks: Deliver excellent customer service on trains and at stations, ensuring a fantastic travel experience.
- Company: Join a dynamic team in the transport industry focused on customer satisfaction.
- Benefits: Competitive salary of £37,444pa, flexible shifts, and opportunities for career growth.
- Other info: Embrace diversity and inclusion in a supportive work environment.
- Why this job: Experience variety every day while making a real difference in customers' journeys.
- Qualifications: Proven customer service skills, teamwork, and ability to handle various situations.
The predicted salary is between 37444 - 37444 £ per year.
Working out of Reading we are looking for someone who is passionate about delivering excellent customer service across our network, either on board our fleet of trains or at the station. The salary is £37,444pa based on a 35-hour week. Close date for applications is Friday 05th June 2026.
If you are successful in your application, this role will offer challenge and variety, and no two days will be the same. You will be working both on board and at barriers. On the trains you will be working alongside the Train Manager/Senior Conductor with on board travel enquiries, ticket checking and selling, undertaking travel irregularity reports and MG11s, as well as offering support to your other on board colleagues. At barriers you will work alongside other Revenue & Support Specialists as well as other train operating companies and the BTP.
Working a variety of shift patterns from early morning to late at night, over 7 days a week - flexibility is essential to this role, there may also be a requirement to stay overnight at various locations if supporting at events across our network. Average hours are 35 per week.
You will face many different challenges while working on board the trains or at the stations, which will require you to possess an outgoing, confident personality as well as outstanding customer service skills, an eye for detail and the drive to work hard. As a customer focused role, the focus is to provide a professional service and ensure all our customers receive a fantastic experience every time they travel with us.
To be successful in this role you must clearly demonstrate with a covering letter and CV the following skills and experience:
- A proven track record of customer service experience
- Ability to work various shifts
- Excellent communication skills, both verbal and written
- IT Literate with knowledge of Microsoft Office
- Ability to write comprehensive and accurate reports fit for presentation as evidence in court
- An ability to follow rules and regulations in the workplace
- Teamwork
- Able to think on your feet to deal with different situations
- An ability to defuse potential conflict situations
To apply for this role, please submit your current CV & covering letter by the close date of Friday 05th June 2026. Please note, successful applicants will be required to attend a pre-employment medical and have a DBS check carried out.
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Revenue & Support Specialist - Reading employer: Arriva
As a Revenue & Support Specialist in Reading, you will join a dynamic team dedicated to delivering exceptional customer service across our train network. Our company fosters a supportive work culture that values flexibility and teamwork, offering competitive salaries and opportunities for personal growth through diverse experiences on board and at the station. With a commitment to inclusivity and employee development, we ensure that every day brings new challenges and rewards, making it an excellent place for those passionate about customer engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue & Support Specialist - Reading
✨Tip Number 1
Get to know the company! Research our values and what we stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that highlight your skills and how you can contribute to our fantastic customer experience.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Revenue & Support Specialist - Reading
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure your CV and covering letter highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share those stories!
Tailor Your Application:Don’t just send a generic CV! Take the time to tailor your application to this role. Mention specific skills from the job description that you possess, like teamwork and communication skills.
Be Clear and Concise:When writing your covering letter, keep it clear and to the point. We appreciate a well-structured letter that gets straight to the good stuff without unnecessary fluff.
Apply Through Our Website:Remember to submit your application through our website! It’s the best way to ensure we receive your CV and covering letter directly, and it helps us keep track of all applications.
How to prepare for a job interview at Arriva
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Think of specific examples where you've gone above and beyond for a customer. This role is all about delivering excellent service, so be ready to share how you've handled tricky situations or resolved conflicts in the past.
✨Flexibility is Key
Since this job involves various shift patterns, it's important to show that you're adaptable. Be prepared to discuss your availability and any previous experiences where you've had to adjust your schedule. Highlighting your willingness to work different hours will definitely impress them!
✨Communication is Everything
This role requires excellent verbal and written communication skills. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where effective communication made a difference in your previous roles. Don't forget to mention your IT skills too!
✨Team Player Vibes
Emphasise your ability to work well in a team. Share examples of how you've collaborated with others in the past, especially in high-pressure situations. They’ll want to see that you can support your colleagues and contribute positively to the team dynamic.
