At a Glance
- Tasks: Deliver excellent customer service on trains and at stations, ensuring a fantastic travel experience.
- Company: Join a dynamic team at a leading transport company in Bristol.
- Benefits: Competitive salary of £37,444pa, flexible shifts, and opportunities for career growth.
- Other info: Embrace diversity and inclusion in a supportive work environment.
- Why this job: Experience variety every day while making a real difference to customers' journeys.
- Qualifications: Proven customer service skills, strong communication, and teamwork abilities required.
The predicted salary is between 37444 - 37444 £ per year.
Working out of Bristol Temple Meads we are looking for someone who is passionate about delivering excellent customer service across our network, either on board our fleet of trains or at the station. The salary is £37,444pa based on a 35-hour week. Close date for applications is Friday 05th June 2026.
If you are successful in your application, this role will offer challenge and variety, and no two days will be the same. You will be working both on board and at barriers. On the trains you will be working alongside the Train Manager/Senior Conductor with on board travel enquiries, ticket checking and selling, undertaking travel irregularity reports and MG11s, as well as offering support to your other on board colleagues. At barriers you will work alongside other Revenue & Support Specialists as well as other train operating companies and the BTP.
Working a variety of shift patterns from early morning to late at night, over 7 days a week - flexibility is essential to this role, there may also be a requirement to stay overnight at various locations if supporting at events across our network. Average hours are 35 per week.
You will face many different challenges while working on board the trains or at the stations, which will require you to possess an outgoing, confident personality as well as outstanding customer service skills, an eye for detail and the drive to work hard. As a customer focused role, the focus is to provide a professional service and ensure all our customers receive a fantastic experience every time they travel with us.
To be successful in this role you must clearly demonstrate with a covering letter and CV the following skills and experience:
- A proven track record of customer service experience
- Ability to work various shifts
- Excellent communication skills, both verbal and written
- IT Literate with knowledge of Microsoft Office
- Ability to write comprehensive and accurate reports fit for presentation as evidence in court
- An ability to follow rules and regulations in the workplace
- Teamwork
- Able to think on your feet to deal with different situations
- An ability to defuse potential conflict situations
To apply for this role, please submit your current CV & covering letter by the close date of Friday 05th June 2026. Please note, successful applicants will be required to attend a pre-employment medical and have a DBS check carried out.
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Revenue & Support Specialist - Bristol employer: Arriva
As a Revenue & Support Specialist based in the vibrant city of Bristol, you will join a dynamic team dedicated to delivering exceptional customer service across our train network. Our inclusive work culture fosters personal and professional growth, offering diverse challenges that ensure no two days are alike. With competitive pay and flexible shift patterns, we prioritise employee well-being while providing opportunities to develop your skills in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue & Support Specialist - Bristol
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about us in your cover letter.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your customer service experience.
✨Tip Number 3
Be ready to showcase your skills on the spot! Think of examples from your past roles where you’ve delivered excellent customer service or handled tricky situations. We love hearing real stories!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace Revenue & Support Specialist - Bristol
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your CV and covering letter, make sure to highlight your passion for delivering excellent customer service. Use specific examples from your past experiences to show how you've gone above and beyond for customers.
Tailor Your Application:Don’t just send out the same CV and cover letter for every job. Tailor your application to this role by mentioning your relevant skills and experiences that match the job description. We want to see how you fit into our team!
Be Clear and Concise:Make sure your written application is easy to read. Use clear language and avoid jargon. Remember, we’re looking for someone who can communicate effectively, so let your writing reflect that!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status easily.
How to prepare for a job interview at Arriva
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Think of specific examples where you've gone above and beyond for a customer. This role is all about delivering excellent service, so be ready to share how you've handled tricky situations or resolved conflicts in the past.
✨Flexibility is Key
Since this job involves various shift patterns and potential overnight stays, be prepared to discuss your availability. Show that you're adaptable and willing to take on different shifts. It might help to have a few examples of how you've managed flexible working hours in previous roles.
✨Communication is Everything
This role requires excellent verbal and written communication skills. Practice articulating your thoughts clearly and confidently. You might even want to prepare a short pitch about why you’re the perfect fit for the role, focusing on your communication strengths.
✨Show Off Your Team Spirit
Teamwork is crucial in this position, so think of times when you've successfully collaborated with others. Be ready to discuss how you contribute to a team environment and how you handle challenges together. Highlighting your ability to work well with colleagues will show that you're a great fit for their team.
