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- Tasks: Monitor data sources, create reports, and analyse trends to enhance railway services.
- Company: Join Arriva Rail London, a leading train operator committed to sustainable passenger transport across Europe.
- Benefits: Enjoy free TfL travel, discounts on rail services, and access to an employee assistance programme.
- Why this job: Be part of a dynamic team that values data-driven decisions and improves customer experiences.
- Qualifications: Experience in customer service, strong analytical skills, and knowledge of railway operations are essential.
- Other info: Diversity and inclusion are key to our success; we welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Revenue Protection & Security Analyst
Arriva Rail London
Southwark, London/ Hybrid
Closing Date: 9/7/2025
Arriva Rail London is an industry-leading train operating company, responsible for running the London Overground network under a Concession Agreement with Transport for London (TfL) and is part of the Arriva group.
Here at Arriva, we are on our way to becoming the leading passenger transport partner across Europe, delivering more than 2.2 billion passenger journeys across 14 different European countries every year. We have a vision to help shape a future where passenger transport is the best choice, through digitisation, sustainability, and continuous improvement, we want you to join us at the forefront of the passenger transport industry!
Are you a railway customer experience professional who has always had an interest in Data & Analytics?
Are you looking for a new opportunity where you can thrive in a high-performance environment?
Would you like FREE TfL travel for you and another person, as well as a wide range of other benefits?
Then this is the role for you!
Arriva Rail London\’s Revenue & Protection team are on the hunt for a Revenue Protection & Security Analyst!
The ideal individual will either come from a railway customer experience/ revenue protection background or will be highly skilled in analytics.
If you\’re someone who pays attention to detail, enjoys solving problems, and wants to play a meaningful part in how we protect and improve our railway services, we\’d love to hear from you.
What you\’ll be doing:
- You will be monitoring and interpreting a wide range of data sources, from gate line and ticket machine availability to customer surveys, crime reports, and fare evasion trends.
- This individual will be creating clear and insightful reports daily, weekly, and periodic that highlight key patterns, risks, and opportunities for improvement.
- You will help to shape our revenue protection strategy by analysing ticketless travel data, passenger flows, and expected revenue.
- Identification of fare evasion hotspots will be another key part of this role, guiding the deployment of frontline resources, including at stations not operated by us directly.
- You will investigate incidents of fare evasion or antisocial behaviour using reports from staff, customers, and internal systems.
- This individual will work closely with Communications and frontline teams to keep revenue protection and safety top of mind.
- You will collaborate with the Performance team to support wider business improvements.
- Tracking the use of staff travel passes will be another key part of this role, to spot patterns and help prevent misuse.
- You will also be responsible for analysing data related to crime, trespass, and other safety issues to support a safer network for everyone.
- This individual will contribute your insights to a team that values practical, data-led action-and where your work directly supports better service for our customers.
What we need from you:
- Experience in a face-to-face customer service role, with a confident and approachable manner.
- Proven ability to work effectively with multiple stakeholders across various teams.
- Solid understanding of railway laws, bylaws, rules, prosecution policies, and court procedures.
- Familiarity with railway security requirements and objectives.
- A strong grasp of health and safety practices in the workplace.
- Good knowledge of station operations, ticketing systems, and railway geography.
- Understanding of revenue protection, including processes related to investigations and prosecutions.
- Awareness of the ARL Ticketing and Timetable regime (ARL TT) is a plus.
- Knowledge of broader railway operations and how services are delivered.
- Strong analytical thinking and numerical skills, with attention to detail.
- Excellent written and verbal communication skills.
- Confident IT user with the ability to learn new systems quickly.
- Flexible and well-organised, with the ability to manage and prioritise tasks effectively.
What you\’ll get from us:
- Free Travel for you and a nominated person at your address on TfL Network – this alone worth total £5,200 per annum
- Discounts on European rail services after 1 year of service
- Free travel on Arriva branded rail services around the country
- 75% discount off of season tickets on other Train Operating Companies
- Arriva Village – web based discounts on various products/services on the high street
- Employee Assistance Programme – 24hr helpline, covering a multitude of subjects
At Arriva we acknowledge the importance of our people\’s diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success…
If you require any reasonable adjustments to be made to the application or interview process, please don\’t hesitate to let us know. #J-18808-Ljbffr
Revenue Protection & Security Analyst employer: Arriva
Contact Detail:
Arriva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection & Security Analyst
✨Tip Number 1
Familiarise yourself with the latest trends in railway customer experience and revenue protection. Understanding current challenges and innovations in the industry will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the railway sector, especially those involved in data analytics and revenue protection. Attend industry events or join relevant online forums to build connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data to solve problems in previous roles. Highlighting your analytical skills with real-world applications will demonstrate your capability for the role.
✨Tip Number 4
Research Arriva Rail London’s values and recent initiatives. Tailoring your conversation to align with their goals, such as sustainability and digitisation, will show your genuine interest in contributing to their mission.
We think you need these skills to ace Revenue Protection & Security Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, data analysis, and any knowledge of railway operations. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the railway industry and how your skills align with the responsibilities of the Revenue Protection & Security Analyst role. Mention specific examples of your analytical skills and problem-solving abilities.
Showcase Analytical Skills: Since the role requires strong analytical thinking, include examples of past experiences where you successfully interpreted data or created reports that led to improvements. This will show your capability in handling the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Arriva
✨Showcase Your Analytical Skills
As a Revenue Protection & Security Analyst, you'll be dealing with data daily. Be prepared to discuss your experience with data analysis and how you've used it to solve problems or improve processes in previous roles.
✨Understand the Railway Landscape
Familiarise yourself with railway laws, ticketing systems, and the specific challenges faced by the industry. This knowledge will demonstrate your commitment and understanding of the role's context during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Think of examples where you've successfully handled customer service issues or investigated incidents, as these will highlight your relevant experience.
✨Communicate Clearly and Confidently
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex data or collaborating with various stakeholders.
