Revenue Protection and Security Manager

Revenue Protection & Security Manager

Arriva Rail London

London Overground Network

Permanent

Closing Date: 9th September 2025

Arriva Rail London is an industry-leading train operating company, responsible for running the London Overground network under a Concession Agreement with Transport for London (TfL) and is part of the Arriva group.

Here at Arriva, we are on our way to becoming the leading passenger transport partner across Europe, delivering more than 2.2 billion passenger journeys across 14 different European countries every year. We have a vision to help shape a future where passenger transport is the best choice, through digitisation, sustainability, and continuous improvement, we want you to join us at the forefront of the passenger transport industry

Arriva Rail London are on the hunt for a Revenue Protection & Security Manager to join our team Reporting directly into the Head of Revenue Protection & Security, you will be leading all revenue protection and security related tasks, providing leadership for a team of Revenue Protection Inspectors with the goal of delivering our revenue protection obligations in line with the business strategy.

Our priority is creating safe, accessible, and seamless journeys which enable passengers\’ daily lives and connect communities across London. If you want to be a vital part of that, then this is the role for you This is an excellent opportunity for someone who has experience of managing a team, ideally with a Customer Experience background who is looking for the chance to work in Revenue Protection

What you\’ll be doing:

• Efficiently deploy revenue protection resources as directed by senior management.
• Build and maintain strong relationships with trade union representatives to agree on rosters meeting business needs.
• Manage and improve relationships with colleagues across departments to enhance overall performance.
• Lead and participate in joint revenue protection operations with other transport organisations.
• Ensure the team is well-informed on updates related to products, fares, health and safety, and business changes.
• Identify and manage improvement activities using dashboard metrics.
• Collaborate with depot managers for seamless revenue protection and security activities across the network.
• Act as an ambassador for the company, upholding its vision and values.
• Ensure the safety of yourself, passengers, and colleagues at all times.
• Collect and communicate information from team activities to relevant departments and contribute to creating a safe environment by addressing and reporting antisocial behaviour.
• Encourage colleagues to report acts of crime, antisocial behaviour and byelaw offences internally and externally.

What we need from you:

• This individual will need to have had experience managing a team and of working in a face-to-face customer service environment.
• Knowledge of the Arriva Rail London Ticketless Travel regime would be highly advantageous, as well as a keen understanding of the laws in relation to the railway environment inclusive of railway bylaws, rules and regulations, prosecution policies, court procedures, railway security objectives and associative requirements.
• The Revenue Protection & Security Manager will also need to have a strong understanding of health and safety in the workplace and will also ideally have knowledge of railway operations and station and ticketing retailing practice with a knowledge of the London Overground geography.
• Any experience working within a revenue protection management role would be highly desirable as well as a proven track record of working in a highly regulated position.
• You will need to have good analytical and numeracy skills, as well as excellent communication skills, both written and verbal, with a continuous improvement mindset and ability to prioritise and work flexibly.

What you\’ll get from us:

• Free Travel for you and a nominated person at your address on TfL Network – this alone worth total £5,200 per annum
• Discounts on European rail services after 1 year of service
• Free travel on Arriva branded rail services around the country
• 75% discount off of season tickets on other Train Operating Companies
• Arriva Village – web based discounts on various products/services on the high street
• Employee Assistance Programme – 24hr helpline, covering a multitude of subjects

At Arriva we acknowledge the importance of our people\’s diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success…

If you require any reasonable adjustments to be made to the application or interview process, please don\’t hesitate to let us know.