Retail Service Managers - Reading (On Board Catering Crew)
Are you passionate about delivering exceptional customer service? Do you thrive in a fast‑paced, people‑focused environment? If so, CrossCountry is looking for enthusiastic Retail Service Managers to join our dynamic team based in Reading.
What you'll be doing
As a Retail Service Manager, you will be the face of CrossCountry onboard our trains – providing a warm welcome, delivering a high‑quality catering service through the train either with a Trolley Service or from the On Board Shop, making every journey a positive experience for our customers.
From serving refreshments in Standard Class to offering complimentary service in First Class, you will play a key role in ensuring passengers travel in comfort and style.
What's in it for you?
- Starting salary : £26,888 pa during training , rising to £34,061 after successful training (based on a 38-hour week)
- Permanent, full‑time position with great career prospects
- Comprehensive training and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role).
- Opportunities to grow within a national transport brand.
What We are Looking For
- Excellent people skills - confident, approachable, and great at connecting with customers.
- Customer service driven - Maintains a strong focus on customer satisfaction by delivering efficient, and proactive service at all times.
- Strong work ethic - reliable, consistent, and committed to high standards.
- Team player - work seamlessly with onboard crew and local colleagues.
- Flexible - able to work early mornings, evenings, weekends, and bank holidays.
- Well‑presented - professional appearance that reflects our brand.
- Personality - we want authentic, energetic individuals, not robots!
Location Requirement
You must live within 1 hour's commute of Reading and be able to travel at unsocial hours reliably.
Why Join CrossCountry?
At CrossCountry, we’re committed to building a diverse and inclusive workforce where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our success.
Benefits
- Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days
- Entry into the Pension Scheme
- Free travel on Arriva Rail services (CrossCountry, Chiltern, London Overground and Grand Central)
- 75% off travel on other UK rail companies
- Discounted European rail travel after one year
Application Deadline: Sunday 20th September 2026.
Please note, successful applicants will be required to attend a medical and have a DBS check.
Join us and be part of something bigger - making journeys better, one customer at a time.
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Retail Service Managers- Reading employer: arriva
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