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- Tasks: Coordinate smooth rail replacement operations at train stations, ensuring timely and safe transport for passengers.
- Company: Join Arriva Road Transport Services, a leader in rail replacement and transport solutions across the UK.
- Benefits: Enjoy ultimate flexibility, paid holidays, a pension scheme, and travel opportunities across the region.
- Why this job: Perfect for those seeking a dynamic role with growth potential in a diverse and inclusive environment.
- Qualifications: Looking for flexible individuals with customer service experience; access to a vehicle may be required.
- Other info: This is a zero-hour contract, allowing you to choose your shifts and work around your schedule.
Organisation – Arriva Road Transport Services (ARTS)
Location – Northern region of UK (open to applications from different locations)
Contract type: Zero-hour agreement
Pay: £12.75 per hour + allowances
We are looking to expand our team of highly passionate, customer focused and engaging people who can facilitate the process of running a smooth and safe rail replacement operation. You will work from a variety of key train stations, providing support to road transport operators and information to our passengers to ensure the operation runs exactly as planned.
Who we are:
Arriva Road Transport Services (ARTS) which is part of Arriva UK Trains, oversees and manages all aspects of coaches, buses, taxis and coordinators which are provided for rail replacement, special events, school support and train crew support across the portfolio of customers within ARTS in both a pre-planned and on an emergency basis.
The Role:
Zero Hour Agreement
This role is a zero-hour agreement position, meaning there are no set hours, allowing you the flexibility to choose how often you work. You will be able to select when you’re available, and your shift will be assigned to you with notice. This means that you don’t have to work every week and can fit around additional commitments or working hours. You will be allocated shifts on as needed basis if it fits for you and our business.
Location of work
You will work from train stations which can be based across the UK however we would ideally keep you within your local area. Therefore flexibility is a key part of the role with regards to location and you would be willing to travel to additional railway stations.
Responsibilities:
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General management of the pre-planned and emergency road transport and overseeing the replacement rail service for our customers
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Ensure drivers and vehicles meet our required standard
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Ensure journeys arrive and depart on time
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Ensure connections with appropriate train services
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Attempt to ensure that passengers are on the right vehicles
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Adjust the replacement service to take into account any changes in circumstances (i.e. Delays to train services, traffic delays, roadworks, accidents etc.)
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Assist with any failures in the delivery of the operation with the support of our Control team with the appropriate and sensible use of standby vehicles. Adjustment of the service, where appropriate, to assist in maintaining high levels of punctuality.
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Ensure a smooth train – bus – train transition process for our passengers
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Provide information and assistance to passengers, where required
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Help maintain a safe transfer and pick up/set down area for the customer
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Undertake passenger counts
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Communicate all problems likely to affect passengers to the relevant TOC control centre and work with the control staff to overcome any problems
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Act as the key point of contact with station staff in relation to the replacement service
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Record all service incidents, escalating where appropriate, and providing thorough feedback within 48 hours to the Coordination Team after your shift
Qualifications:
We are looking for individuals that are able to work flexibly, are keen to learn new skills and have great customer service experience. This role may require access to your own vehicle.
Our benefits include:
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Ultimate flexibility – pick and choose when you work, where you work
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Travel – You will have the ability to travel to different parts of the region/country depending on operational needs
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Great opportunity to progress your career in a fast paced, forward thinking and innovative organisation
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Paid holiday accrual
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Contributory pension scheme
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Access to Arriva’s employee assistance programme
At Arriva we acknowledge the importance of our people\’s diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success..
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Rail Replacement Coordinators employer: Arriva
Contact Detail:
Arriva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Replacement Coordinators
✨Tip Number 1
Familiarise yourself with the rail replacement process and the specific challenges that can arise. Understanding how to manage delays, traffic issues, and passenger needs will show your potential employer that you are proactive and ready to handle the role.
✨Tip Number 2
Network with current or former employees of Arriva Road Transport Services. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Demonstrate your flexibility and willingness to travel by highlighting any previous experiences where you've adapted to changing circumstances. This is crucial for a zero-hour contract role where shifts may vary.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Since this role involves direct interaction with passengers, showcasing your ability to communicate effectively and resolve issues will set you apart from other candidates.
We think you need these skills to ace Rail Replacement Coordinators
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for Rail Replacement Coordinators. Understand the responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or transport coordination. Use specific examples that demonstrate your ability to manage operations and assist passengers effectively.
Show Flexibility: Since the role requires flexibility in working hours and locations, mention your willingness to adapt to different shifts and travel to various train stations. This shows that you are a suitable candidate for the zero-hour agreement.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for customer service and your understanding of the rail replacement process. Make sure to connect your skills and experiences to the specific needs of Arriva Road Transport Services.
How to prepare for a job interview at Arriva
✨Show Your Customer Service Skills
As a Rail Replacement Coordinator, you'll be interacting with passengers regularly. Highlight your previous customer service experience and provide examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Flexibility
This role requires flexibility in terms of working hours and locations. Be prepared to discuss your availability and willingness to travel, as well as any past experiences where you adapted to changing circumstances.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities outlined in the job description. Be ready to discuss how you would manage pre-planned and emergency transport operations, ensuring smooth transitions for passengers.
✨Prepare Questions for the Interviewer
Engage with the interviewer by preparing thoughtful questions about the role and the company. This shows your interest and enthusiasm for the position, as well as your proactive approach to understanding the organisation.
