At a Glance
- Tasks: Keep our trains clean and welcoming while assisting customers with travel queries.
- Company: Join CrossCountry Trains, a company dedicated to excellent customer service.
- Benefits: Enjoy a competitive salary, ongoing training, and a supportive work environment.
- Other info: Flexible hours with opportunities for personal growth in a diverse workplace.
- Why this job: Be a vital part of the team that enhances customer experience on every journey.
- Qualifications: Team player with a proactive attitude and good communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Location: Reading
Salary: £26,458 based on 37.5 hours per week
Application Deadline: 22nd June 2026 (Please note, we may close this vacancy early if we receive a high volume of applications.)
Our cleaners play a vital role in ensuring the CrossCountry fleet is always clean, safe, and welcoming for our customers. We are currently looking to recruit a Train Cleaner, based at Reading, to join our team.
About the Role:
As an On Board Cleaner working on board our services, you’ll be a visible and valued member of staff. While your primary responsibility will be to maintain the cleanliness of our trains, customers may approach you with questions about train times, connections, or general travel queries. That’s why we're looking for someone who is not only thorough and reliable, but also friendly, approachable, and willing to help.
Responsibilities:
- Clean all areas of the train’s interior, including:
- Litter picking
- Wiping down tables, seats, and surfaces
- Ensuring toilet facilities are hygienic and fully stocked
- Work as part of a team to maintain high cleanliness standards across the fleet
- Represent CrossCountry in a professional and customer-friendly manner
About You:
- A team player with a proactive attitude
- Reliable, punctual, and flexible
- Comfortable working early mornings, evenings, and weekends as part of a rota
- Confident interacting with the public and answering basic travel queries
What We Offer:
- The opportunity to play a key part in delivering excellent customer experience
- A supportive and inclusive work environment
- Ongoing training and development opportunities
To apply, please submit your CV before the closing date of 22nd June 2026. Please note, successful applicants will be required to attend a pre-employment medical and have a DBS check.
At CrossCountry, we recognise and value the diverse backgrounds, experiences, and talents of our people. We are committed to fostering an inclusive workplace where everyone can thrive.
On Board Cleaner - Reading employer: Arriva
CrossCountry Trains is an excellent employer, offering a supportive and inclusive work environment where On Board Cleaners play a crucial role in enhancing customer experience. With ongoing training and development opportunities, employees can grow their skills while working in a dynamic team that values reliability and friendliness. Located in Reading, this position not only provides a competitive salary but also the chance to engage with customers and contribute to a welcoming atmosphere on board our trains.
StudySmarter Expert Advice🤫
We think this is how you could land On Board Cleaner - Reading
✨Tip Number 1
Get to know the company! Research CrossCountry Trains and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As an On Board Cleaner, you'll be interacting with passengers. Brush up on how to handle questions and provide assistance, so you can shine when it comes to those friendly interactions.
✨Tip Number 3
Be ready for a hands-on interview! If you get called in, expect practical assessments. Show off your cleaning skills and teamwork abilities, as these are crucial for the role. We want to see you in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can set up job alerts to stay updated on new opportunities. Let’s make sure you don’t miss out!
We think you need these skills to ace On Board Cleaner - Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your cleaning experience and customer service skills. We want to see how you can contribute to keeping our trains spotless and welcoming!
Show Your Personality:Don’t be afraid to let your friendly side shine through in your application. We’re looking for someone approachable, so a touch of personality can go a long way!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot at a glance.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you!
How to prepare for a job interview at Arriva
✨Know Your Role
Make sure you understand the responsibilities of an On Board Cleaner. Familiarise yourself with the tasks like litter picking and maintaining hygiene in toilet facilities. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Customer Service Skills
Since you'll be interacting with customers, think of examples from your past experiences where you've provided excellent service. Be ready to discuss how you would handle customer queries about train times or connections, showcasing your friendly and approachable nature.
✨Demonstrate Team Spirit
As a team player, it's important to highlight your ability to work well with others. Prepare to share instances where you've collaborated effectively in a team setting, especially in fast-paced environments. This will show that you can contribute positively to the CrossCountry team.
✨Be Punctual and Flexible
Emphasise your reliability and willingness to work varied hours, including early mornings and weekends. Mention any previous roles where you had to adapt to different schedules, as this will reassure them of your commitment to the job.
