At a Glance
- Tasks: Be the face of CrossCountry, ensuring a safe and enjoyable journey for all passengers.
- Company: Join CrossCountry, a leading train service provider in the UK.
- Benefits: Enjoy free unlimited train travel, competitive salary, and excellent holiday entitlement.
- Other info: Dynamic shift work with opportunities for personal growth and teamwork.
- Why this job: Experience diverse challenges daily while delivering top-notch customer service.
- Qualifications: Passion for customer service and ability to handle unexpected situations.
The predicted salary is between 35371 - 41292 £ per year.
We are recruiting for Train Managers to join CrossCountry at Leeds. Would you like to work onboard our Voyager trains, travelling at up to 125mph, helping to transport people across the UK? Would you like a role where no two days are the same and you meet different people every day? Are you passionate about delivering excellent Customer Service? Are you focused on delivering a safe train journey for all our customers and your colleagues?
If you answered ‘Yes’ to the above, then you could be just the person we are looking for so apply to be a Train Manager with CrossCountry at Leeds.
As an employee, you will receive:
- Free unlimited train travel on our services across our extensive rail network
- Discounted train travel on other train companies
- Entry into a pension scheme
- A free uniform
- Excellent holiday entitlement
- A salary of £35,371pa during your training, rising to £41,292pa upon completion of training
Average hours are 35 per week. Train Managers are the face of CrossCountry, so you’ll make sure that every journey is a great one for our customers. You will be responsible for checking and selling tickets on board our services, advising customers about their journey by communicating individually & in groups and always being aware of their individual needs.
Not every day runs smoothly on the Railway, and you could face many different challenges as a Train Manager, so you need to be able to deal with the unexpected in a calm but confident way. You will ensure the train environment is comfortable by fixing and reporting defective equipment and managing luggage issues so be prepared to get your hands dirty!
You’ll get to work as a team with your fantastic On-Board colleagues to ensure that our customers have a memorable experience every time they travel with CrossCountry. Safety is always vitally important, we will train you on all procedures, rules and regulations so that you are prepared to take the lead should any critical situation demand it.
Your initial 10-week training course will take place at our Customer Service Training Centre in Derby where you will be trained on all aspects of the role. This is not a 9-to-5 role so look away now if you don’t like working shifts or some weekends, but that means you’ll get time off in the week.
You must live within 1 hour’s commute of Leeds and be able to travel at unsocial hours reliably due to the shiftwork involved. To apply for this role, please submit your current CV AND a covering letter explaining your reasons for applying and why you would be suitable. Close date for applications is Wednesday 3rd June 2026. Applications without a covering letter may not be considered.
Please note, Train Manager positions are safety critical, and the successful applicants will require a safety critical medical and a DBS check.
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Train Managers- Leeds employer: Arriva
CrossCountry is an exceptional employer, offering Train Managers in Leeds a dynamic work environment where no two days are the same. With benefits like free unlimited train travel, a competitive salary that increases post-training, and a strong focus on employee growth through comprehensive training, we foster a culture of teamwork and customer service excellence. Join us to be part of a diverse and inclusive workforce that values your unique contributions while ensuring safety and memorable experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Train Managers- Leeds
✨Tip Number 1
Get to know the company! Research CrossCountry and understand their values, especially around customer service and safety. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Train Manager, you'll be interacting with all sorts of passengers. Role-play different scenarios with friends or family to get comfortable handling various situations, from ticket checks to dealing with unexpected challenges.
✨Tip Number 3
Be ready to showcase your adaptability! The job isn’t a 9-to-5, so think of examples from your past where you've had to think on your feet or manage unexpected issues. This will demonstrate your ability to thrive in a dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, set up job alerts to stay updated on new opportunities – we want to make sure you don’t miss out on your dream role!
We think you need these skills to ace Train Managers- Leeds
Some tips for your application 🫡
Craft a Standout CV:Your CV is your first impression, so make it count! Highlight relevant experience and skills that align with the Train Manager role. Keep it clear, concise, and tailored to show why you’re the perfect fit for CrossCountry.
Write a Compelling Covering Letter:This is your chance to shine! Explain why you want to join CrossCountry and how your passion for customer service makes you an ideal candidate. Be genuine and let your personality come through – we want to see the real you!
Showcase Your Customer Service Skills:As a Train Manager, excellent customer service is key. Use examples from your past experiences to demonstrate how you've gone above and beyond for customers. This will show us that you understand the importance of making every journey memorable.
Apply Through Our Website:We encourage you to apply directly through our website for a smooth application process. It’s easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re serious about joining the CrossCountry team!
How to prepare for a job interview at Arriva
✨Know Your Customer Service Skills
As a Train Manager, you'll be the face of CrossCountry, so it's crucial to highlight your customer service experience. Prepare specific examples of how you've gone above and beyond for customers in previous roles. This will show your passion for delivering excellent service.
✨Demonstrate Problem-Solving Abilities
Expect questions about handling unexpected situations. Think of scenarios where you had to think on your feet and resolve issues calmly. This role requires quick thinking, so showcasing your ability to manage challenges will impress the interviewers.
✨Familiarise Yourself with Safety Protocols
Safety is paramount in this role. Brush up on general safety procedures and be ready to discuss how you would handle safety-critical situations. Showing that you understand the importance of safety will demonstrate your readiness for the role.
✨Prepare Your Covering Letter
Since a covering letter is essential for your application, make sure it clearly outlines why you're a great fit for the Train Manager position. Tailor it to reflect your enthusiasm for the role and mention any relevant experiences that align with the job description.
