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For Companies At a Glance
- Tasks: Deliver exceptional customer service and create positive travel experiences for passengers.
- Company: Join CrossCountry, a dynamic transport brand focused on people and service.
- Benefits: Starting salary of £26,888, rising to £34,061, plus 30 days holiday and free travel perks.
- Other info: Flexible hours, comprehensive training, and great career growth opportunities await you.
- Why this job: Be the face of CrossCountry and make every journey memorable for our customers.
- Qualifications: Excellent people skills, customer service focus, and a strong work ethic.
The predicted salary is between 26888 - 34061 £ per year.
Join the Journey. Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, people-focused environment? If so, CrossCountry is looking for enthusiastic Retail Service Managers to join our dynamic team based in Leeds throughout 2026.
What you’ll be doing
As a Retail Service Manager, you will be the face of CrossCountry onboard our trains – providing a warm welcome, delivering a high-quality at-seat catering service, and making every journey a positive experience for our customers. From serving refreshments in Standard Class to offering complimentary service in First Class, you will play a key role in ensuring passengers travel in comfort and style.
What’s in it for you?
- Starting salary: £26,888, rising to £34,061 after successful training (based on a 38-hour week)
- Permanent, full-time position with great career prospects
- Comprehensive training and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role).
- Opportunities to grow within a national transport brand.
What We are Looking For
We are not just hiring for a role — we’re hiring the right people. Here’s what success looks like:
- Excellent people skills – confident, approachable, and great at connecting with customers.
- Customer service driven – Maintains a strong focus on customer satisfaction by delivering efficient, and proactive service at all times.
- Strong work ethic – reliable, consistent, and committed to high standards.
- Team player – work seamlessly with onboard crew and local colleagues.
- Flexible – able to work early mornings, evenings, weekends, and bank holidays.
- Well-presented – professional appearance that reflects our brand.
- Personality – we want authentic, energetic individuals, not robots!
Location Requirement
You must live within 1 hour’s commute of Leeds and be able to travel at unsocial hours reliably.
Why Join CrossCountry?
At CrossCountry, we’re committed to building a diverse and inclusive workforce where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our success.
In return our benefits include:
- Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days.
- Pension is defined benefit, so contributions can vary but benefit is fixed and inflated each year.
- Free travel on Arriva Rail services (CrossCountry, Chiltern, London Overground and Grand Central)
- 75% off travel on other UK rail companies
- Discounted European rail travel after one year.
Application Deadline: 21st May 2026. Please note, successful applicants will be required to attend a medical and have a DBS check.
Join us and be part of something bigger – making journeys better, one customer at a time.
Retail Service Managers- Leeds employer: Arriva
Contact Detail:
Arriva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service Managers- Leeds
✨Tip Number 1
Get to know the company! Research CrossCountry and understand their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since the role is all about connecting with customers, try role-playing scenarios with friends or family. This will boost your confidence and help you articulate how you'd handle various customer interactions.
✨Tip Number 3
Be flexible and ready to adapt! The job requires working at different hours, so be prepared to discuss your availability openly. Show that you're willing to go the extra mile to meet the needs of the team and customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can set up job alerts to stay updated on new opportunities. Let’s make your journey to becoming a Retail Service Manager as smooth as possible!
We think you need these skills to ace Retail Service Managers- Leeds
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about the role and ready to make every journey a positive experience for our customers.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match what we’re looking for. Use keywords from the job description to show us you understand the role and how you fit into our team.
Craft a Personal Cover Letter: Don’t skip the cover letter! This is your chance to tell us why you’re the perfect fit for the Retail Service Manager position. Share specific examples of your customer service experience and how you connect with people.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Arriva
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of delivering exceptional service, which is key for a Retail Service Manager.
✨Show Off Your People Skills
Since this role is all about connecting with customers, be prepared to demonstrate your people skills. Practice answering questions in a friendly and approachable manner, and think of ways to showcase your personality during the interview. Remember, they want authentic individuals!
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle various situations onboard. Prepare by thinking through potential challenges you might face as a Retail Service Manager and how you would resolve them while keeping customer satisfaction at the forefront.
✨Dress to Impress
First impressions matter! Make sure you present yourself well for the interview. Dress professionally to reflect the brand's image, as this shows you take the opportunity seriously and understand the importance of being well-presented in a customer-facing role.